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“I have experienced good service, some items have been out of stock and I had to purchase online and one item was not available after I ordered it online but a refund was given.”
“They always ask if I need help with anything upon walking inside. Typically I exchange my propane tank here or buy lawn and garden items. Most recently bought paint for a house project, and they saved me from making a mistake with the type of paint I was about to buy.”
“The associates very very friendly and helpful. Small store but easy to find what you are looking for. Ran around the city looking for a certain sized furnace air filter and they had it which was great!!”
“Great place, its like going to a really good dollar store that has so much more than you expected when you walked in, so you get excited and buy all types of stuff... its like that but for tools!”
“I went to a big box store and no one there could help me with my plumbing issue on a Saturday afternoon and another customer recommended Debbie Supply. I went there and when I entered the store an employee asked me if I needed help. He helped gather the parts and tools to address my issue. He was very acknowledgable and friendly.”
“They spent a good deal of time with a problematic rekeying project. They worked on it and called for phone support until they got it done. The price was way low for the amount of time and effort they spent on it. It was a great experience and great value. I'll be back as needed.”
“Black's Hardware in Rochester is a fantastic, traditional hardware store that has been a community staple for over 80 years (including their previous shop).
On my visit, I had the pleasure of speaking with a lovely gentleman named Mike, who turned out to be an absolute gem. We actually had more in common than I initially thought!
This store specialises in hard-to-find hardware and plumbing parts, boasting a massive inventory where it is honestly easier to list what they don't have.
The entire shop is immaculate, highly organised and clearly priced, with wonderful staff whom are always ready to guide you.
They carry a broad range of items including tools, fasteners (screws, nails, bolts), plumbing supplies, gardening equipment, paint, and rodent deterrents.
Black's Hardware is officially our new go-to store and we cannot wait to visit again!
Plenty of parking available.”
“Very knowledgeable counter help. They have just about every hard to find parts. Pretty much only place in rochester that you can find parts for all plumbing. Best plumbing supply company in Rochester.”
“Very cool hardware shop. I stopped in looking for some weirder type lightbulbs and the gentlemen was very helpful, he retrieved the exact bulbs I needed and I was in and out. Highly recommend this place over the big boxes.”
“I had Fairport Hardware perform preventive maintenance on my snow blower and couldn't be more pleased with their service. They got it so the machine started readily and ran smoothly all winter, and they were accessible and happily answered my many questions. The price was fair.
Shoutout to Jamie, for his collaborative, service-oriented approach. A pleasure to work with!”
“Call to get a price for a key to a equinox. I was first told it might be around 112.00 .Went back 80.00 dollars deposit an a additional 97.19 almost 200 for a key.”
“They didn't have what I was looking for (single combination wrench of a specific size rather than a set of wrenches), but the helpful staff found some alternatives and also suggested other nearby stores that might have it.”
“Incredible place..... impressive selection. The attention to detail in the organization of everything is amazing. The group of volunteers that run it are obviously committed to their cause. We got everything we needed for an electrical project plus some other handy odds and ends. We'll definitely be returning.”
“As an HVAC contractor, Johnstone Supply has been an essential part of my business. Their customer service is solid and professional. Sometimes you need to wait a bit until a salesperson is available, but once they are, everything gets resolved quickly and efficiently — no runaround, no excuses, just solutions.
Their online interface and product catalog are excellent and easy to navigate. In 99% of cases they have the parts I need for furnace and air conditioning repairs in stock, which saves a tremendous amount of time on service calls. Most of my testing and diagnostic tools are purchased here as well — prices are fair, and equipment is reliable.
Johnstone also provides training and technical classes for contractors, which I really value. It shows they care not only about selling products, but about supporting proper installation and long-term service. Overall, this is a trustworthy supplier with great resources for HVAC professionals. I am pleased to work with them.”
“I spend a lot of time at this store, some times I go there three times a day. Most of their Employees are very knowlegeable, helpful, and offer outstanding customer service.
I was there today an an employee named Ryan B very patiently helped me select a tree I wanted, walk me to the cashier and kindly help me put it in the car. Although, The paint Department has one employee who is not very helpful everyone else is. As a matter of fact, I've already complained to the store Manager about this particular employee. However, everyone else is very knowledgeable and helpful including Adam and Paul.
As a matter of fact, most of the employees offer outstanding customer service.”
“Update 6/30/22 - changed rating to 4 stars from 1 star. Manager (Dan) coordinated additional pickup for left behind section of bunk beds. Hopefully staff will be trained and canned responses will reflect the supports for bunk beds are included in approved donations.
6/23/22 feedback- I find it very wasteful that u will not take the wooden plank support bottom that comes with the bed frame when a bunkbed is purchased. This isn't a box spring- why won't the team accept this part of the bed? Someone has to build or buy this as an extra purchase even though they may be strapped for cash?
I am disappointed. It would have been helpful to know that you considered the wooden planks that cross the framing a "box spring" when u sent the original note explaining mattresses are not accepted.
You should revisit how bunkbeds are sold because that is part of the furniture purchase. Not a purchase i had to make separate for a "box spring" as your techs tried to explain it.
Thanks for considering.”
“I came into home depot looking for a particular size,style and stainless steel refrigerator. Couldn't find one. That's when lorena jewett went to the computer and showed us many refrigerators. We selected one. She set us up for delivery. She was very helpful,patient and courteous. Thank you lorna jewett in the appliance department.”
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“The prices are just unbeatable here. Not to mention the service is always great! You do have to ask for help though they don't normally come up to you. But they stay with you until you are happy.”