Cell Phone Stores in Webster, NY

“I made an appointment with Phil at the Verizon in Webster and had a great experience. He was extremely helpful and professional and was able to answer all of my questions. He made the whole process of getting a new phone super simple and easy and would highly recommend working with him if you ever need anything.”

“My experience at ATT on Ridge Road in Webster NY was the best customer service experience I have ever had. I arrived to the store less than 30 mins before closing, after my phone had fallen on a metal object and the screen shattered. The store manager Ivanka was absolutely amazing and went above and beyond/exceeded all possible expectations to help me. She was able to not only provide me with a new phone, but ensured that both myself and all of my family members had the best deal possible through ATT with regard to pricing, plans, service, insurance, and more. She helped me choose and set up my new device, up to and including a new screen protector and phone case. She also spent a great deal of time speaking with me, the online ATT support team, and both my husband and my mother on speaker phone (twice each) to ensure our plan was set up optimally and correctly. She ensured I knew exactly what to do for next steps and for billing, and set up follow-up plans in the future to make sure everything goes according to plan. At the end of the day she stayed 2.5 hours past store closing to provide my family and me with top-notch service. I cannot recommend Ivanka and this store enough!”

“My family went to this location on 2/14/2026 at around 10am to get new phones and switch from Verizon to T-Mobile. Customer Service at this store was excellent there were three staff members working and they all were extremely helpful and kind . I will continue to go to this location due to it’s customer service.”

“If you are a metro customer experiencing any issues at all, then pay Abhi a visit at the Webster location . It’s the best decision you can make! He is so caring & will make it his mission to provide you the best service & experience possible. I would give him 10 stars if I could!”

“I had a great experience with Spectrum at the Webster location. I’d like to thank Jake Montgo, he’s a manager at another location but came to help out that day. My daughter & I left with a great deal for Christmas at a great price. Thank you for your hospitality and patience, Jake! You daaa bomb dot com! ♋️??”

“Good service here. Offered a tech solution to my son's phone rather than selling merchandise s new one which would be outdated in a month. Will return when time comes to upgrade!”

“After a very annoying 4.5 hours dealing with customer service and billing via telephone this morning, and being given the run around over an online order I placed that nobody was able to find or give me any info on, I walked into this store incredibly frustrated.It took the guys two seconds to find the order and let me know what was going on and attempt to help me. While I did not end up with the device I wanted to purchase, and am a little frustrated that the online rep gave me some bad information, the employees at the Holt Rd store were great!Edited: I have since found out that the financing issues were due to someone I spoke to on the phone voiding a payment but not my order, so my account appeared to be over my financing limit. However, with the order canceled, I should have been back UNDER my financing limit and able to make the purchase. So just a fail all the way around. I still rate the store 5 stars because they couldn't possibly know the entire rigamarole that was done to my account before I got to them.”