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“Dear Public Storage, your front desk people are above and beyond. Both Joni and Caroline are so knowledgeable, and accommodating I would want them to work for me. I am considering getting another space, they are great problem solvers. Thanks to the both of them.”
“I highly recommend Extra Space Storage at Lambeth Circle. Prices are reasonable, facilities are safe and clean but most of all the staff are very considerate. Good Customer Service is hard to find these days and I'm glad Taryn answered the phone with such a positive and proactive attitude. Don't look any further for an accommodating storage facility, choose Extra Space Storage in Durham on Lambeth Circle, they will not disappoint.”
“I moved into a unit two weeks ago and Parbatee and the young man (whose name I forget now) working that day were amazing! Very nice and helpful. He answered some questions and then processed my refund for the lock I didn't need.
Towards the end of the day I went into the office bc I had to switch my orig unit to a bigger one and that's when Parbatee helped! She checked the available units and made sure to tell me the diff costs + more importantly where each was (floor + distance from the elevators). I'd already unloaded all of my stuff out of a cargo van into my orig unit on the 1st floor close to the main doors. I was going to have to switch it all to the new one and I am so grateful for her taking the extra effort to figure out what was gonna be easiest + most affordable. She was very kind + lightheartedly chatting with me as she processed the change in the computer which helped revive me from how exhausted I was. The building and units were clean and no issues in general.”
“Natalie was amazing, she helped me with all my needs, she gets what we are going through out here and that is helpful when it comes to providing different options...good experience, thanks Natalie!!”
“The customer service person is very awesome. Very helping respectful and understanding. She is very good at her job. Answer questions and knowledge of the storage center.”
“Maurice is the best employee to work at this location. He might be the best employee amongst the whole company. Amazing personality, comedic approach and just overall wonderful energy. We enjoy our time at our storage unit every time he is here. If you are looking for a safe and protected space, talk to Maurice!”
“Today Kim made my day. I was worried about missing a payment for my storage unit, and she helped me tremendously. We definitely need more people in the world like Kim.”
“So far so great. Not demanding insurance up front or payment for that as we have homeowners that covers storage AND THEY ANSWER THE PHONE AT THE ACTUAL LOCATION! Very helpful.”
“American Storage was truly great to work with. Each time I contacted them they were responsive. The price was best in the area too. Thank you for the excellent service.”
“Public Space has a nice facility in Chapel Hill that would have received a 5 star rating except the doors do not open using the App (as expected) and we were required to insert our lengthy code manually every time we seek entry. This is a circumstance that should be fixed immediately and never should have been allowed to exist. Further, there are no lights within the cubicles. I can understand why individual lighting for each space may not be available, but I have rented many spaces which have lighting that is independent from the space itself by being suspended from the ceilings above the collective rental spaces. Moreover, the hall lights are set to turn off after a few minutes of inactivity "in the hall". If you are working in your space, you frequently find yourself in the dark trying to get back into the hallway to re-activate the lighting. This scenario creates very dangerous working conditions.”
“I've used Surety Storage for years and highly recommend them. The staff is professional and courteous and the storage units are clean. They are always striving to improve the site.”
“Austin was very helpful on the latest visit I made to my storage unit. He has always been very friendly and kind. He is also very knowledgeable and courteous. Transactions go smoothly each time. Thanks Austin for being such a big help!”
“I was having an ongoing issue with transferring units and could not get any answers or help, until I decided to come in and was able to speak with Kim. Kim was VERY professional and quick to fix my issue. She was also very pleasant and funny! Thank you so much Kim for fixing my issue and truly putting customers first !”
10AM - 6PM
93 Booth Rd, Chapel Hill
Self Storage
“I began renting storage space at Prime Storage in April of last year. Recently, I downsized to another unit there. It is a great facility and the folks who manage it are the best. They go out of their way to be helpful, kind and generous to offer you the best available deals. The upkeep of the campus and the various buildings and units is exemplary. You can rest easily knowing your belongings are safe and secure. Thank you, Prime Storage!”
6AM - 9PM
7101 NC-751, Durham
Self Storage
“My experiences with PS have been very good! The manager is very help getting me the unit size I needed. He was also very helpful and attentive to my needs being an older and handicapped lady!”
“Amazingly helpful team. Chuck, Ashley and Robert went above and beyond to make sure we had everything we needed to get settled into our new unit. They even helped us upgrade to another unit once we grew out of the first one.They have a $35 special 1st month rate for almost any size unit.”
“Been a HIGHLY SATISFIED customer for 8 yrs. Their rates are good and have barely increased during that time (unlike other companies). Thank you! Excellent customer service from RJ and Keegan. They are responsive and easy to work with. The facility and property are clean.
I have storage units in 3 states. My experience with Public Storage and U-Hall makes me appreciate Ample Storage even more.
For my Public Storage units in TX and FL, rates are high and they raise my rate every 6 months by 25-30% Inexcusable!! Condition and cleanliness of PS facilities are so-so; customer service ranges from awful to okay. I would never rent from them again.
I will choose Ample Storage for future needs even if I have to drive a little farther.”
10AM - 6PM
5502 Durham-Chapel Hill Blvd, Durham
Self Storage
“I am beyond impressed with the exceptional service provided by the manager, Robert. From the moment I completed my call with the home office, Robert reached out to me and went above and beyond to ensure that the space I rented would be perfectly suitable for my specific needs.
Robert’s knowledge and expertise were evident, and he made the entire process seamless and stress-free. His attention to detail and willingness to go the extra mile made all the difference.
Thank you, Robert, for making this experience so positive and hassle-free!”
“The registration process is a bit lengthy, and the waiting time on the phone are quite long, but staff were all very polite and helpful. After the initial set up going in and out is effortless.”
“Ensure the pick up of auto transporter is in good operable condition for one way trips.
The equipment was very dirty and needed servicing.
I requested another equipment and was told that's the one which was assigned to me. My experience during a 13 hours transfer were very difficult due to a faulty equipment.”
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“Very appreciative of the assistance provided by Jessica, property mgr. at Jones Ferry facility.. she helped us resolve an issue caused by bank card change which stopped automatic payment.”