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“I've banked with Fidelity for a couple of years now, transitioning to them after I had a fraud scare. I'm very impressed with how well they take care of me, including notifying me when something looks a little concerning. More importantly, I have a personal banker - someone who takes care of me and my business. I'll never bank anywhere else.”
“The staff here, Quinetta, and the manager are both so helpful anytime I have any issues, whether due to online stuff or my own confusion. They are extremely kind and helpful and are willing to work with me until the situation is resolved. I cannot recommend them enough!”
“Nate Benton went above and beyond to answer any and all questions I had regarding the first time buyers process. He had my best interests in mind and felt extremely comfortable.”
“For me they are excellent people, they have always helped me. Furthermore, they are human beings and as such we are sometimes supposed to make mistakes. But so far they have treated me very well, very kind and helpful, and have answered all my doubts!! I congratulate you!!”
“I have been with this bank for over 10 years and the services have always been great. The employees are great and very friendly. My last encounter was with Susan Fortenberry and the universal rep at the SW Cary branch.. They were very friendly and accommodating. Great employees!”
9AM - 5PM
5070 Arco St, Cary
Banks
“Excellent customer service experience thanks to MIKE! We came in 10:30am on a Saturday because we were advised by Chase to go to a Chase bank branch to follow up on a credit card application with identity verification. Mike greeted us right when we stepped in. We did not have an appointment and Mike said the 1 banker currently working was fully booked that day. Mike stated although he was not a banker, he would try to help us figure out what needed to be done. We went into his office and he followed the instructions we were given to verify my identity. The in person verification process took about 10 minutes and we were approved! We REALLY appreciate Mike going outside of his role to at least see if he could do anything to help. He could have easily said we needed to make an appointment or come back another day when a banker was available. Thank you Mike!”
“As a small business owner, HomeTrust Bank has made me feel so welcome. They are always so responsive and check in with me by phone and email to make sure everything is just perfect!”
8:30AM - 5:30PM
2339 Davis Dr, Cary
Banks
“THANK YOU COASTAL CREDIT UNION !! Best friendly customer service from Coastal Manager Ferlino Smart! My cash deposit at the Coastal ATM was declined because i put in wrong pswd, then the ATM tried to return my cash to me but jammed. I thought id lost my $140. I went into the Coastal office and was immediately helped by Mgr Ferlino Smart. She figured out what happened with the machine, and reimbursed me my $140 after end-of-day trueup. I had used a card from a “big international bank” and had called them for help, but they played me off! Then hung up on me. THANK YOU COASTAL CREDIT UNION !!!”
“Steve with First Bank in Cary is very helpful and responsive, we work with multiple companies which bank with First Bank and Steve is always there to help us with any questions. Highly recommend!”
8:30AM - 5:30PM
9101 Chapel Hill Rd, Cary
Banks
“Excellent service for a visit to add a member to our account. Caleb was efficient and kind. We were in and out in 20mins. Will definitely visit that branch again.”
“Thomas offered outstanding support in establishing my account at 5/3. He maintained a calm and professional demeanor, which I valued. He also took the necessary time to confirm I was completely set and prepared to move forward.”
“Fran is a gem and an angel of a human being! I came into the branch today because I was having a lot of trouble transferring some funds from FCB to another bank (in NY state), which resulted in a lot of fees and headaches. She was extremely proactive and suggested she call the NY bank manager to figure it all out. Right there, she has already gone ⭐ABOVE and BEYOND.⭐
Unfortunately, the NY branch manager was extremely rude to the both of us, at one point withholding basic information about my account, being vague, and telling me to “go on the app” to figure it out. When I told him I was on the app, but couldn’t read it, he said, “then go print it out.” It was atrocious customer service from the NY branch manager and Fran was RIGHT THERE with me to help navigate. It felt so good to have someone on my side to help. She spent almost an hour with me, speaking to other branches and getting it all sorted with dogged determination. In a world of managers who say, “just go look on the app,” Fran is a diamond!! ?
Wherever Fran goes, that’s where I’ll bank - as long as it's not the NY bank.”
9AM - 3PM
309 Colonades Way, Cary
Banks
“the employees are always so nice here. there isn’t one time i’ve been inside where someone hasn’t greeted me and asked me what i need. i’ve never had any issues either :) always fast and good service”
9AM - 5PM
610 Magness Dr, Cary
Banks
“I've been a client of Chase Bank for several years, and every visit reaffirms why I choose to bank with them. The level of service and personalized attention I receive is unparalleled.The branch manager, Wes, is a standout. Every time I walk in, he greets me by name with a friendly smile, making me feel more like a valued friend than just a customer. His approachable demeanor and genuine care for clients set the tone for the entire branch.Keith, the business banker, is another reason I'm loyal to this branch. Whenever I have business banking needs, Keith is not just helpful but also enthusiastic about assisting. He takes the time to understand my needs, offers tailored advice, and ensures I have all the resources I need for my business to thrive.David, the Chase Private Client Advisor, is incredibly efficient and professional. He's always available to assist with more complex financial inquiries or services, responding promptly and with a level of expertise that instills confidence in his recommendations.Even the tellers at this branch deserve a special mention. They are not just efficient in their transactions but also remarkably personable. They remember me and greet me warmly, adding a personal touch that is rare in today's fast-paced world.In summary, the team at this Chase Bank branch makes banking a pleasant and stress-free experience. Their commitment to excellent customer service, combined with their professional expertise, makes them stand out. I wholeheartedly recommend this branch to anyone looking for a reliable and friendly banking experience.”
8:30AM - 5PM
500 Gregson Dr Ste. 100, Cary
Banks
“I had a great experience with the RDU-R team. Leena and Ben were super helpful and professionally navigated me through a new account setup and vehicle loan. Within hours after e-signing my docs I had a check available for pickup. My brother is a pilot and member and I now feel part of the "AA family".”
8:30AM - 5:30PM
2024 Kildaire Farm Rd, Cary
Banks
“The staff are very friendly and helpful every time I go to this location. Coastal is the best place to trust your money, for loans at reasonable rates. They advise with out being pushy to help you make decisions that you are comfortable with. I love there is NEVER a long line to wait for assistance.”
“Shout out to Joselyn and Sarah for excellent customer service and problem solving skills! After a comedy of errors at another local branch, these two heroes brainstormed solutions, smoothly navigating bureaucracy in a pleasant and actually fun manner. Give these two a raise!”
9AM - 5PM
991 High House Rd, Cary
Banks
“I went to this branch for issues with my credit card and the banker that I worked with, Chad F, was amazing. I hadn’t been inside a bank since I joined Truist (BB&T at the time) and Chad set me up with a new Truist One checking account and a new Credit Card, taking care of all of my needs and then some. Chad went above and beyond with me, and I feel confident moving forward with Truist. If you have complicated issues to figure out, Chad will talk through everything with you and ensure that you’re getting the best deals that Truist has to offer. I highly recommend this branch and their online credit card helpline was very helpful as well this morning before they directed me to go to a branch in-person for my issue.”
8:30AM - 5:30PM
401 N Harrison Ave, Cary
Banks
“I had the best experience with Telesha, who helped me finance my Jeep! I could not have done it without her. She was very patient, understanding, and was able to walk me through the entire auto loan process. I highly recommend going here and working with her!”
“I visited this branch today for the notarize service. Staff is really helpful and provided me a great service, special thanks to Ritu Raina(Financial center Manager) and Jonathan (Relationship Bank) As a Bank Of America customer they did not charged me. I recommend business with this branch.”
8:30AM - 5PM
5000 Valleystone Dr #110, Cary
Banks
“TowneBank of Cary was an absolutely amazing team to work with! They provided me all the information I needed in a timely manner as well as they were always available at anytime for any of my questions! I would highly recommend!”
9AM - 5PM
101 Advent Ct, Cary
Banks
“Thank you for opening the tellers back up. Jasmine was awesome. She had me in and out of there in no time at all. Professional and polite. That’s the way I like to do business.”
“I had the pleasure to meet three of your finest Wells Fargo employees. Thomas R., Personal Banker and Tellers, Vaishali P. and Samuel Y. Each were professional, knowledgeable and personable. Not only did they answer my questions they handled my transaction thoroughly and walked me through every step. They also informed me that my driver's license had expired! Thomas, Vaishali and Samuel should be recognized and rewarded for providing OUTSTANDING CUSTOMER SERVICE and GOING ABOVE AND BEYOND! Happy, Healthy and New Year! (and every day) John D.”
“I’ve used this bank for a few years now, and not once have I had any issues that couldn’t be fixed. The previous branch manager Nix was amazing, and always understood what I needed. Tristin (the lead banker) always goes above and beyond for any customer. He is tentative and understanding. He is patient when I am explaining what I need taken care of and it is completed when I am at the branch or if not, it is completed same day and he ALWAYS follows up to let me know the status. I couldn’t ask for a better banker to have on my side. Tristin is the heart and soul of the Cary branch, and is the reason I continue to stay.”
8:30AM - 5:30PM
2700 Macedonia Rd, Cary
Banks
“I am always impressed when I visit this SECU location. On my most recent visit, I was quickly greeted by Bob and Jeff. My visited involved multiple transactions and services, including access to a safe deposit box and cashing in some savings bonds. Both men were personable, professional and helpful. Thanks for the first class service!”
“Dear Wells Fargo
I would like to express my sincere gratitude for the exceptional service we received while opening our first account at your bank. The managers, Gigi and Jennifer, demonstrated the highest level of professionalism and friendliness, making our experience truly memorable.
Gigi warmly welcomed us and assisted with opening the account, showing patience and understanding. Jennifer, in turn, helped us with opening a card and thoroughly explained all the details. Despite our limited English proficiency, she patiently communicated with us through Google Translator, which significantly facilitated the communication process.
We particularly appreciate the patience of the bank staff, who waited while the missing information was sent to us via email. This demonstrates their willingness to accommodate clients and ensure a seamless account opening process.
We were pleasantly surprised when the bank staff treated our dog to delicious treats. This small gesture of kindness showed how much your bank cares about its clients and their pets.
Overall, we were extremely satisfied with our first experience at your bank. The professionalism, friendliness, and willingness to help displayed by Gigi and Jennifer exceeded all our expectations. We look forward to further cooperation with your bank and will recommend it to our friends and acquaintances.
Thank you again for the exceptional service and warm welcome.
Sincerely”
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“Encore has been working with Pinnacle Bank for the last 12 months and it has been an amazing partnership. As an HOA Management Firm, Pinnacle and their team are always there to assist. Callie Young and Rebecca Hess are my direct liaisons and always go above and beyond. I would recommend them to anyone!”