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“I have a small senior checking account and a CD with UC. I was traveling and needed some pocket cash in my destination. Greeted with a smile by the teller, no wait. Efficiently verified my identification and I was out in only a few minutes.”
“From the first time I came to this particular branch in (Wilmington, NC Military Cutoff location) I have received impeccable customer service from Cody and Patty. They are the absolute best. Being new to the area they were (and are) very welcoming.
Cody is the best and very knowledgeable! Thanks United for providing excellent customer service!”
“I've been with this branch since it was First Federal Credit Union. Since the closing of the Oleander location, I've had to move my transactions to the Military Cutoff office, and I'm pleased that some of my favorite familiar faces greet me here.Friendly, personalized service every time. Never had an issue with answering questions about mortgages, loans, credit cards, etc. Great bank.”
“Dell Allen was our lender. She was tremendously helpful and knowledgeable. She helped us close our loan without a hitch and was on top of everything every step of the way.”
8:30AM - 5PM
115 N 3rd St, Wilmington
Banks
“The best crew is at this United Bank branch. They are helpful, kind, friendly and knowledgeable. I never have any issues sending wires, simple deposits and they always have helpful answers to questions. Thank you all being awesome!”
“My husband and I have been banking here for 5+ years. We have our personal accounts, business accounts, car loan and a credit card with them. Always the best service. This branch in particular is our favorite. All the staff has been good to us and Martha Jackson the manager is just an absolute pleasure and sunshine to deal with. Thank you guys so much. Its so hard to find a good place to bank with amazing customer service. I wish more people thought to leave good reviews instead of bad. A+”
“I’ve had an outstanding experience with Self-Help Credit Union. The customer service is exceptional—everyone is friendly and attentive. Special shoutout to Nathan and Ashley for their fast and efficient service. They go above and beyond to make banking simple and stress-free. I truly appreciate how they handle everything with professionalism and a smile. Highly recommend!”
“I was having some issues with my card. And the customer service here is outstanding.
I just want to personally thank emily Powell for being so polite and patient
And getting me back on track. Thank you again for your kindness and honesty.”
“I have worked with First Bank for many years and they have always been able to help us with our needs. And Natasha has been very helpful from the start to the finish with any banking needs.”
“Alexis at the college rd branch is exceptional at what she does and has been wonderful to us every time we go in! She is professional and efficient and explains everything in detail so that it’s totally understood. We appreciate her tremendously and are grateful for her!”
“Leslie at Bank of America was incredibly friendly, patient, and helpful. As a young customer, I really appreciated how clearly she explained everything I needed to do to get my savings bonds into my account. She also gave me her card in case I had any additional questions or concerns. She provided excellent customer service and made the whole process so easy. She was great!”
“I'm really happy I set up my banking with Excite when I first moved to Wilmington. The tellers are always so nice and I know people who have banked there for YEARS and still keep coming back. I live downtown and there is a Mobile Branch at the Farmers Market each Sunday. They actually put in effort to reach the community!”
“Just moving my business checking to this bank and could not be happier with receiving interest as well as being able to do remote deposits at no charge. Brad and Hillary have made everything as simple as possible to begin the transition. Only problem I have is that I didn’t find them sooner.”
“Me and my fiance visited this location late on a Tuesday afternoon. We were helped by Becca. We had multiple issues which she handled professionally and happily considering it went past 5 o'clock. She was courteous, professional and very friendly.”
9AM - 5PM
201 Village Rd NE, Leland
Banks
“Never ever had any problems with this branch. I stopped by today to withdraw money and on a whim I went into Lacey Starnes office to ask a question about my Money Market account. I was very impressed with this young lady, she is very knowledgeable about banking products and services. She effectively communicated what I wanted to know. She was super nice, super patient and a pleasure to talk to.
Also, the Tellers have always been nice and knowledgeable. I actually look forward to going to this location.”
9AM - 5PM
1012 Leana Dr, Leland
Banks
“I didn’t know what to expect since you can’t call ahead to get a real person at the branch on the phone. But I walked in for my 9am appointment to the door being held for me, genuine smiles, and then Kristen? made immediate eye contact and helped get me situated. Brayden T was very professional and knew exactly what to do to change my name and merge accounts. Pain free. It’s nice to work with real people vs computers. I will say, make sure when you make an appointment online that you follow through all the screens until you get a confirmation number and a name of a person you’re meeting with! I think I didn’t finish the process and just got lucky that they squeezed me in. I felt very taken care of thank you.”
“Kudos for having great, helpful folks who work at this branch (all OZK banks for that matter, in which I've been.) Rob Gauthier not only literally opened the branch for me this morning but took care of my immediate need - a stop of my compromised debit card - got me a replacement card, and a nice conversation with him to boot !
Banking with OZK is a pleasure.”
“This Bank is amazing on how they do there job and how sweet everyone they handles every transaction.I am so glad I went there for all my banking needs.Everyone there is fabulous,!!!”
8:30AM - 5:30PM
210 Racine Dr, Wilmington
Banks
“This bank has absolutely the best customer service I have ever experienced. From the tellers all the way to the loan officers. Scott Coggins is an asset to this company. He has always gone above and beyond for me. If I could give this branch more than 5 stars I would. Beth is also wonderful. She also answers the phone with such a pleasant attitude. You cannot find this everywhere.”
8:30AM - 5:30PM
51 Gregory Rd NE, Belville
Banks
“Excellent customer service, been with SECU for yrs. Still the best. Miss Stefanie helped me today with great customer service. She went beyond to assist me. Keep up the professionally.”
“My wife and I were with a large well known bank before we found Sharonview. We started with a HELOC and we’re so pleased how easy the process was. Then a car loan… now they are helping us finance our new home that is being built now. This has been a crazy time to be building a house with construction delays and mortgage rates going crazy, but they have been great to work with. Highly recommend Latoya Barret for mortgage loans. Very glad we made the change!”
“I have been working with Charity at the Wells Fargo branch. The branch is located in Wilmington North Carolina. The address is 1120 Military Cutoff Rd, Wilmington, NC 28405. Working with her is the best customer service experience that I have ever had. She helped me withdraw funds from my Well Fargo trade account. She was very knowledgeable with the process, when others were not. She saved me a lot of time and distress by walking me through each step. She explained to me how to fill out a form to withdraw the money. She got me on the phone with a representative who also walked me through each step. I would not have been able to do this without her. I most definitely would have filled out the form incorrectly. When the money had not cleared, I called her back, and she took the initiative and resolved the problem. I would recommend anyone to go to her specifically to help with any banking issues. I wish I could do more for her rather than writing a review. Great experience with customer service ever.
James Issac Harris III”
“I would like to give a big shout out to Stacy! She is always so kind, helpful and patient! I have made her my #1 go to!
She deserves acknowledgement and a raise for above and beyond !”
“A little overboard on cashing a check that's drawn off of their Bank. Because I don't think there. They copied my driver's license. They contacted the company that issued the check. I had to wait for about 25 minutes until they could get someone from accounting on the phone to verify that they gave me that check. I respect the process but the fact that the check is from your bank bank makes me question it.”
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“Just found out that Wesley Reynolds, our banker guy has been transferred to this branch. Ironically I discovered this as I prepared to write a review regarding the stellar service that we always received in our dealings with Mr. Reynolds. We're kinda newbies with building our credit history, and Wes has always been patient, kind, and evidenced really good follow-up. Wes Reynolds, this review is overdue, but hopefully it will reach your ears.”