AT&T Store in Charlotte offers a variety of phones, tablets, smartwatches, and connected devices, along with flexible wireless data plans. Customers appreciate the amazing customer service provided by the staff, highlighting their pleasant and knowledgeable demeanor. One customer specifically noted the impressive service from a representative named Jalen, who was well-informed and quick in assisting them. Another customer, Allison, was helpful but mentioned a lack of available stock for certain phones, leading to longer wait times for orders. However, many customers were pleased with the overall experience, enjoying the in-store assistance over online shopping. The store manager, Antwan, received praise for his helpfulness in guiding customers through upgrades and internet product orders, offering unbiased suggestions and finding the best deals. Overall, the team at the AT&T Store at Highland Shoppes is recognized for their exceptional service, making it a recommended location for anyone looking to upgrade, switch networks, or set up new services.
AT& T representative Cody was very honest and knowledgeable. I had to get my iPhone replaced. Cody & his coworker were very patient with me as they fully set up my new phone for me. Thank you!
October 2026
Cody was fantastic work with! Kind professional and patient - getting my phone upgraded was an easy process! Highly recoemd
October 2026
I had no idea how too get my IPhone 16 plus up and running again, my phone was at factory mode and everything was lost !!!! Cody at at&t was an absolute blessing he had patience and knowledge about exactly what was happening.. I want to thank him for his patience and expertise couldn’t have done it without him..... read full comment
