The UPS Store #2589 in Charlotte is a locally owned and operated business that offers a variety of services to meet customer needs. The store provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing. It is conveniently located at Providence Commons, next to Showmars near I-485 and Providence Rd. The staff is generally friendly, professional, and dedicated to customer satisfaction, with some employees being recognized for their quick and helpful service. Long-time customers appreciate the consistent, excellent service they've received over the years, highlighting the cleanliness of the store and the team’s willingness to go above and beyond. Staff members like Jay and the team at this location are noted for their organization and care, with some customers praising specific employees for their multitasking skills and friendly attitude. However, there have been occasional issues with rude behavior from certain staff members, which has disappointed some customers. Overall, the store is seen as a place where staff genuinely cares about the customer experience, and many customers plan to return for printing, notarizing, and shipping needs. The store’s combination of helpful service and convenient location makes it a popular choice for local residents.
Phillip is such a gem. You all are so lucky to have him on your team. He does the work of three people with a smile.
April 2026
GREAT customer service. Excellent staff. Always very helpful.
January 2026
The staff at this store is AWESOME. We have our mailbox there and have been so happy we switched from another location because this location has a great crew! Very attentive, fast, and friendly.
