FedEx Ship Center receives mixed reviews regarding its package handling and wait times. Some customers report confusion over package pickup and express frustration with delivery delays and holding packages. The wait to retrieve items can be long, with a suggestion for more seating. However, the customer service is frequently highlighted as super helpful and polite, with staff members going above and beyond to assist with pickups, signatures, and inquiries. This helpful service makes the trip worthwhile for some, who strongly recommend the location for dropping off packages.