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8:30AM - 8:30PM
520 Kannapolis Pkwy, Concord
Internet Service Providers
“Jamie Scott was so helpful with ordering my new iPhone. Due to my crazy work hours I didn’t want my phone shipped to my home and he helped me order my new iPhone which would be shipped to their store! Thank you so much it was so refreshing having someone actually help me after having a negative experience at another store!!!”
“I'm writing to commend the friendly and outstanding service that was recently provided by Drew and his T-mobile team at the 6048 Bayfield Parkway in Concord North Carolina.
Drew is the store manager and has many years of experience— and it shows. Drew and his coworkers operate as a team. They are all friendly effective and efficient in how they interact with customers. Drew has trained his team members very well.
Davina and all of the team members collaborate well and work to satisfy all customers and make everyone feel comfortable.
My wife and I are happy to be part of the T-mobile family. We highly recommend T-mobile, Drew and his Team.”
“Went to Verizon regarding an issue with my voicemail not alerting me of phone call messages. Tech Specialist, Greg, listened attentively and began troubleshooting the issue. I learned that my VPN needed to be "off" for phone and voicemail. Greg tested the voicemail, but it still was not working properly. He called Verizon tech support, and we learned that approximately one year ago, someone had "call forwarded" my number to a number I did not recognize (wondering if/how my phone was hijacked). Verizon was not able to see who my voicemails were going to, only a local phone number. Verizon was able to confirm that the forwarding number was not a Verizon number. We were told to call *73 which "unforwarded" my voicemail. Greg, thank you for your diligence, patience, and expert assistance to resolve the issue.”
“The people are super nice and easy to talk too. I supply service to most of their maintenance request. I have been going there for 6 months. They must be happy with my services so far.”
“I came in late one evening needing a new phone and watch. Jazzy, Anna, and Kim got me squared away within 30 minutes and were also extremely kind/patient during the process. Ask for them if you ever go to this location, thanks guys!”
“Awesome experience! Went in to switch from another carrier and Amber was FABULOUS. She made the whole experience simple and easy. She deserves a 10 if I could have selected that.”
“I went to the T Mobile inside the mall, needing help with my device. I was greeted by Michelle Burke who was friendly, helpful and troubleshooted my problems quickly and efficiently. I would highly recommend her for your phone needs!”
“We tried to use the online system to help activate another phone and just couldn't get anything done. so, we made the decision go to the store by Concord Mills and it was the best decision we made. but gentleman that helped us was very professional, patient, and he made sure everything worked perfectly before we left. Verizon, you need more people like this helping customers.”
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“Installation service in our new home was excellent! They sent Jamal out and he was the best. He even worked around our schedule when there was a winter storm the night before and conditions were too icy for the early morning appointment, he came back around in the afternoon when it was safer to drive. He then knocked out the install quickly and efficiently with the best customer service!”