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“Saheed was great. He looked over the package our family had and helped us build a plan that would improve our services. He was patient as we decided and helped get everything arranged. Would highly recommend!”
“Store manger was so helpful , called him back because of the rebate program not working and he took the time to fix it and got me approved for the rebate , he was the only one in the store the day I went and he was super hands on with each customer and very knowledgeable”
“Went to Verizon regarding an issue with my voicemail not alerting me of phone call messages. Tech Specialist, Greg, listened attentively and began troubleshooting the issue. I learned that my VPN needed to be "off" for phone and voicemail. Greg tested the voicemail, but it still was not working properly. He called Verizon tech support, and we learned that approximately one year ago, someone had "call forwarded" my number to a number I did not recognize (wondering if/how my phone was hijacked). Verizon was not able to see who my voicemails were going to, only a local phone number. Verizon was able to confirm that the forwarding number was not a Verizon number. We were told to call *73 which "unforwarded" my voicemail. Greg, thank you for your diligence, patience, and expert assistance to resolve the issue.”
“The people are super nice and easy to talk too. I supply service to most of their maintenance request. I have been going there for 6 months. They must be happy with my services so far.”
“Kimberly, Sebastian, Paola was so great with service. I came in with a hot head about
T-Mobile and wanted to leave after 3 years of commitment. But they approached the situation calm, also with the best customer service and tackle the issue. I’m so thankful for them now I can continue more years with T-Mobile.
They deserve ALL STARS. Thanks so much!!”
“I went to the T Mobile inside the mall, needing help with my device. I was greeted by Michelle Burke who was friendly, helpful and troubleshooted my problems quickly and efficiently. I would highly recommend her for your phone needs!”
“Awesome experience! Went in to switch from another carrier and Amber was FABULOUS. She made the whole experience simple and easy. She deserves a 10 if I could have selected that.”
“Visited the store for phone troubleshooting and received a warm welcome. Arpana offered exceptional support, quickly identifying the problem and providing additional knowledge about phone accessories. She also assisted in setting up an additional line for my soon-to-open business. Great appreciation for the excellent service!”
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“Installation service in our new home was excellent! They sent Jamal out and he was the best. He even worked around our schedule when there was a winter storm the night before and conditions were too icy for the early morning appointment, he came back around in the afternoon when it was safer to drive. He then knocked out the install quickly and efficiently with the best customer service!”