Verizon's store in Durham offers excellent customer service and knowledgeable staff. Customers have praised team members like Demauria, Andrelle, and Domera for their professionalism and helpfulness. Many reviews highlight the exceptional support provided by Daraunda, who dedicated over an hour to troubleshoot issues and ensure a customer's phone was working correctly. The staff is described as well-trained, patient, and attentive, making customers feel valued and respected. The store itself is noted for being clean, organized, and well-stocked. Visitors appreciate the efficiency of services, including online ordering, in-store pickups, and quick shipping options. Overall, the Durham Verizon location stands out for its commitment to customer satisfaction and the dedication of its employees, making it a preferred choice for mobile and internet needs.
Olivia was incredibly helpful and patient. She helped me solve my phone number issue, explained everything clearly, and made the whole process much less stressful. I really appreciate her professionalism and kindness.
March 2026
I came in today as a walk-in to set up my phone, and AJ was extremely helpful. He did a great job, worked quickly, and was very easy to talk to. He made the experience simple and stress-free, and I really appreciated his kindness and professionalism.
February 2026
The staff is knowledgeable, nice, and, after what can be a significant wait, quite efficient and patient. I would recommend coming in with an appointment or during off hours, though they have a broad inventory to ogle while you wait.
