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“I absolutely love going to the UPS store on Bayfield Pkwy, Concord, NC. Their customer service is impeccable and the work that has completed. There has never failed me. I am a classroom teacher, and they have printed and laminated majority of my materials.
Thank you and your team so much for working hard to ensure that your customers are continuously happy and satisfied. Like always, I will be back and a special shout out to Steven. He always excels and exceeds my expectations.”
“The individual that helped with my returns was beyond helpful and so kind. I had a lot of items and he showed to signs of frustrations and went above and beyond. Great experience! I always enjoy visiting this store for my shipping needs because they are so well-run and pleasant.”
“I needed to get important documents sent to my attorney from North Carolina to Brooklyn overnight.And of course I needed a notary and got here at 5:48pm. A notary.
Service's end at 6 PM.But sweet Grace was able to help me.And I got my documents sent off just in time. Overall I had such an amazing experience and are so thankful for them! I i would highly recommend this ups store to anyone!”
“Excellent customer service Tay and Josh assisted me with my Wi-Fi and making sure I was able to send my package. Love going to this location. Always great customer service”
“I went to the UPS Huntersville
east field nc. The seller had a horrible return policy. The nice man. Cameron helped me figure out the best economical way. It started out a lot higher than expected. But he calmed me down. And Blessed me. Keep the location and employee”
“This is the best postal place that I have used. They are friendly, kind, quick and efficient service ! Thank you for a wonderful experience everytime!
⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️”
“The store clerk called me to confirm the shipping label. I sent my elder aunt to drop off and it came with two different labels. The store clerk found my number to confirm the correct one. I was then able to still get my work equipment sent off at a timely manner.”
“Customer service was outstanding! They responded promptly and treated me with respect. It felt like they genuinely cared.”
Zymier nice customer service.”
“Ryan and Chris at the UPS Store were absolutely amazing! They helped me figure out a complicated return process and were so friendly. I really appreciated their help - they made my whole day better.”
“I went into the UPS store and a gentleman that was behind the counter. Did a excellent job waiting on the customers. He knocked everybody out really fast and I came in his great service. This was at 349 Copperfield Blvd. store in Concord North Carolina. I was here on 12 April And the time that I was here is 10:30 in the morning and I just want to say I gave this guy 10 stars thank you.”
“Visited for a google equipment return.
Around the beginning of March 2025.
The staff at the time was Scott.
Friendly.
Not sure of the issues the previous reviews had as I was weary when I saw the name tag, but I had no problems.
I am asian if that matters to someone looking over reviews.
Granted those reviews were almost a year ago. People can improve.”
“I do not know where the negative reviews are coming from but this place is awesome! Everyone here is accomodating and friendly! Miss Tracy is the one who helped me with my application and everything went smoothly! I highly recommend this place!”
“I love FedEx they make sure you get your packages I know they didn't mean the young man that delivered yesterday he made sure that I got my package and he rang the doorbell and that's what they need to do when you're doorbells to make sure the person is at home to receive their packages”
“I visited this FedEx location on Saturday morning as well as yesterday morning. Each time I was greeted by the manager by the name of Lisa. She is very patient and professional. I appreciate her for taking the time to assist me with my large shipment and not making me feel rushed or flustered. I did not receive the same customer service at the Concord Parkway location. Not only was Lisa, welcoming and willing to help but her entire staff were equally friendly. If I have printing or shipping needs in the future, I will definitely drive to this location.
Thank you so much Lisa, Alianna, and Katie!”
“The lady knew exactly what I came in for and pointed me in the direction I needed to go to drop off my package so it was quick and easy! I really appreciate that!”
Open 24 hours
8538 N Tryon St, Charlotte
Shipping Centers
“I've come to this FedEx numerous times and the staff is always professional and knows exactly what I need. My newest visit involved Ana. She was very sweet and walked me through how to use the printer for my copies. Very sweet. When I need FedEx I always come to this location. The guys in there are great as well.”
“I arrived at the store around 7pm; the line was to the front door. Both clerks were very fast taking care of customers. The lady handling my package was polite, knowledgable and thorough.”
“Lamont was absolutely wonderful in my encounter today at the FedEx center. He understood the need I had and assisted me to print two documents in the store to include in my shipment. He also told me that the other center in Charlotte had a pickup time still available to get my package off in time. He was awesome in his service to not just me but the other 3 customers who entered while he was also helping me. Thank you Lamont for the excellent customer service.”
“I've been going here my whole life and after seeing the reviews I had to leave one myself. The owner lived in my neighborhood growing up and I think he sold the place, the New Mexican restaurant and new owners here are still great. I'm very personal with them maybe the people leaving reviews are just bad people. Great gas station!”
9AM - 2:30PM
8640 University City Blvd A-3, Charlotte
Shipping Centers
“I had a great experience at The UPS Store. The services were expedient and handled with efficiency, making my visit smooth and stress-free. The store clerks and representatives were knowledgeable, friendly, and courteous—demonstrating a high level of professionalism and customer care. I highly recommend this location for any shipping or printing needs.”
“I have had fabulous & horrible experiences at this Staples. They are always willing to "try" to help me with whatever I am in need of but I am still out a desk and cabinet I prepaid for and didn't have the correct vehicle to take it home that day...then, COVID hit me and it was sold out from under me because it wasn't placed in the back with my name & sold on it! errrr”
“The guys who work for FedEx at this location were super helpful. They were utilizing a 3rd party to deliver our mattress which never got delivered because the driver is lazy. 3 times it got delayed because need get it on the truck but he said it was undeliverable. No signature needed for this package. FedEx customer support has no clue what they are doing and told us we could not go pick it up ourselves from the warehouse. That is a lie, they literally have a customer pick-up area. Anyways, I filled a complaint and the warehouse guys called me and told us we could pick it up. They were actually helpful.
The rest of FedEx is a joke.”
“Super helpful! Amazon didn’t notify me that a package required a signature so they left a note with here the package would be. Came by later that evening to pick it up and they were super helpful through it all. Strongly recommend if you need to drop off a package as well.”
“Great service by Clerk 25! Very detailed and informative about the differences in certified mailing options. He also taped over the clasps on the mailing folders to help protect his fellow mail handlers from getting cut or pricked. Nice job, Clerk 25!”
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“I can’t say enough good things about this UPS Store! The staff is always friendly, helpful, and on top of everything. Whether I’m dropping off a package, printing documents, or just have questions — they always go above and beyond.
The owner Divyesh, and manager Sadie, truly make the difference — they’re welcoming, professional, and clearly care about their customers and community. It’s hands-down the best UPS Store I’ve ever used!
Highly recommend!”