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“Go see Lex! She is AMAZING ?
So knowledgeable, patient, and kind. I've been to numerous stores and she is the best AT&T employee I have ever had the pleasure of working with!! We almost left this company and without knowing, her customer service skills is the reason we didn't take our business elsewhere.”
“My first experience here was great. Arnold one of the employees was a great help in choosing a new phone plan. I appreciate the honesty and transparency of the workers and the company. Would definitely recommend”
“This place gave me amazing customer service! They were the only place of 5 I called that had the screen for my galaxy s21 in stock. I was quoted a comparable price to all other places I called.
They fixed my sons iPhone 11, in 10 minutes and my phone in a couple of hours. When I picked up the phone, I was informed that my screen was not the issue it was something else and they repaired it for me, and were only charging me labor, $100 less than what I was quoted.
The HONESTY of the shop to tell me this instead of just charging me the quoted amount and just leading me to believe the screen was replaced, is admirable and although I hope I won't have the need to return myself, I will definitely send anyone I know needing repairs, right on over there!”
“Nate at Verizon deserves serious recognition!
Nate helped me through several purchases over multiple visits, and his patience and dedication were incredible. He assisted me with upgrading my phone, purchasing two watches for my children, and then took the time to connect everything and work through multiple issues right there in the store.
He spent several hours helping me and never once made me feel rushed. He even let me choose the phone numbers for the new devices, which meant a lot to us. Every time I came in, Nathan was fully present, knowledgeable, and genuinely focused on making sure everything was done right.
Customer service like this is rare. Nate went above and beyond, and Verizon is lucky to have him. He deserves best employee award and a promotion for being so helpful and patient.”
“Switching from t-mobile to at&t was a pleasure. This store delivers outstanding customer service. My bill will be very similar to what I was paying, but my family and I will get the newest iPhone 17, plus insurance on my devices with the ability to upgrade every year. This will be the store I recommend to everyone. Great job to the staff and manager in charge!”
“Lyndsay is Amazing! My husband and I always wait for her to assist us with our cell phone needs. She is not only extremely knowledgeable, but also so very sweet. Always an exceptional experience! ?”
“Starkisha provided excellent customer service! She had such a friendly demeanor and was very patient while helping me try to transfer my data from one phone to another. Although the issue couldn’t be fully fixed that day, she explained the situation clearly and offered to have her manager assist me the next day. I really appreciated her professionalism and kindness.”
“How does one put “exceptional customer service” into words? Well I can put it into one word. And that that word is Grey. Grey was absolutely EXCEPTIONAL at her job. Grey didn’t give me just what I wanted, she gave me what I needed and then some. If there’s anything you need at this location, just ask for Grey.”
“Chapri was amazing! She went above and beyond to ensure that my pixel 9 will be here the next day after an emergency. Not only did she locate the phone, that was cost savings, extra swag and a new pixel 3 watch. Over all a five-star experience and I would definitely come back. Ask for Chapri”
“Vanessa was extremely kind, great pace, and very good at communicating. She helped us get in and out and also recommended us some great deals we will be back very soon!!!”
10AM - 7:30PM
6404 Albemarle Rd Ste D, Charlotte
Mobile Phone Accessories
“Arrived as soon as they opened, and we were greeted immediately. Had some issues going on with a phone, and while the issue could not be resolved immediately, we still received great customer service. Located off Albemarle Rd. Beside a Fitness Connection with plenty of parking spaces to choose from. It's kind of a sketch area, but no issues at all. Wouldn't mind returning if I ever need to.”
“I was in desperate need of help with my hp computer. So I searched for a local computer repair shop and Amin's business address came up in the search. He greeted me as if I was a long time friend. He quickly repaired my computer as well as educated me a few things that I will hold dear to my heart for life. He is a successful businessman with the passion to serve others!! May God continue to bless Amin in all areas of his life!! :)”
“1000000/10 recommend this location for any of your AT&T needs. Dylan was so helpful when I was getting my new phone, explained things without me even asking (in a good way) and was very personable and friendly. It was overall a very smooth transaction.”
“I was served by Tamar, the salesman, who was the only one in the store. There were de two buyers besides me. He made time for all the customers and did a great job. Thank him very much for a job well done”
“Shout out to Dylan and Noah!
Finally! After over a month spending hours on the phone on several occasions with technical support, even with tier two level support trying desperately to connect my new Apple Watch to cellular service! I even visited a Verizon store in Matthews NC and my problem wasn’t resolved. So on November 4, 2025 I decided to go to the Verizon store here at 9020 Albemarle Rd. in Charlotte NC without an appointment. I was immediately greeted by Dylan and was assured I would be help as he finished with a customer he was assisting. After a few short minutes, Dylan asked how he could assist me. I spent time providing the problem and history that I’ve had since receiving the Apple Watch. Once I revealed I had spoken to tier two support, both Dylan and Noah who overheard me looked at each other. One of them stated if tier two level support didn’t resolve the issue, we certainly may not be able to. I informed them that I’d like them to try and I wouldn’t hold it against them if they were unsuccessful. Between the two of them, they resolved my issue within a reasonable amount of time. I left this store completely satisfied and with my Apple Watch on cellular service and paired to my iPhone! These two gentlemen are more than deserving for promotion and pay raises!”
“I recently visited the AT&T store and had a fantastic experience. Andy & Cole was incredibly knowledgeable and helpful, guiding me through all the available options with patience and expertise. They listened attentively to my needs and recommended the perfect plan and device for me. The store itself was well-organized and had a welcoming atmosphere. Overall, I left feeling satisfied and confident in my decision to choose AT&T for my Service & the new AT&T Air is a great internet if you don't have fiber in your location. Highly recommended!”
“I had an amazing experience at this store. Joe was very patient, relatable, and knowledgeable about everything he was talking about and recommending me, All while working alone he accommodated for me and other customers coming in. Truly a one man army haha thanks for all your help Joe!”
“Extremely professional, amazing staff. Cannot thank them enough for fixing my phone in a pinch. They were telling me they fix anything and everything. Definitely worth keeping their info in case of an emergency again.”
“This store definitely deserves a 5 star review. We came to switch and Sophia was amazing! She went above and beyond what you would expect from an agent. The previous carrier (Verizon) gave us a hard time with switching over information plus prolonging it over an hour but Sophia was very patient and not once frustrated and made us feel comfortable. It was the best decision to switch especially coming to this Location. If it wasn't for Sophia being the star that she is I don't think our transition would have been so smooth! She definitely was the reason why I am happy with our decision to switch to cricket!”
“Robby at Verizon in Indian Land was awesome! He was friendly, professional, and a joy to work with! He made the experience a great one because of how he treats people”
“Tadarious was super helpful and show us so many ways we could fix the problem we had. To many people tell you this is only one way and there are more than one way. Tadarious pointed the pro and cons of each and that was super helpful.”
“Amalia provided outstanding customer service! She was incredibly knowledgeable, friendly, and attentive to my needs. Her professionalism and care made the experience so much easier and more enjoyable. Highly recommend her! Cricket, you rock!”
“Shar is da Star! Incredible and efficient not to mention friendly and kind. After my experience at the Wesley Chapel store, this was truly a turnaround. Come see Shar!!!”
10AM - 7:30PM
3124 Eastway Dr Ste 670, Charlotte
Mobile Phone Accessories
“Had a wonder experience here. Definitely recommend getting with Jennifer for any assistance, such a sweet and lovely young lady. Quick to assist. Was in and out in a flash!”
“I had an excellent experience working with Elijah at AT&T. From start to finish, he was knowledgeable, patient, and genuinely committed to helping us find the best solutions. He took the time to explain every detail clearly, answered all of our questions, and made sure we felt confident in our decisions. His professionalism and friendly attitude made the entire process smooth and stress-free.”
“Amelio is amazing. He helped me set up a claim with my insurance after a repair (not from him or his team) completely bricked my phone. He gave me tech advice and was overall a friendly and upstanding guy. If you go here, ask for his help. DO NOT go to the Ubreakifix at NorthLake. Y'all know what you did.”
“The girls working were very helpful and did the best they could to help my situation but do not order phones online through Cricket I ordered phones 10 days ago and I still have not received cannot get a refund until I received the phones which UPS has lost SMH”
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“I cannot say enough good things about Smart Phone City and especially Donnie! He is always beyond helpful and truly goes above and beyond every time I come in. I’ve been getting my phones repaired here for years because the service is consistently reliable, the pricing is great, and everyone who works here is friendly, professional, and genuinely cares about their customers. On my last visit, Donnie even gave my little one a small flip phone they had, which absolutely made my little one’s day. It’s thoughtful gestures like that and the consistent quality of work that keeps me coming back. If you need your phone fixed, Smart Phone City is the place to go. Donnie and the entire team are the best!”