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“On April 16th I went to this store for SEVERAL issues regarding my phone and phone service. Reonna was extremely helpful and professional! She was VERY patient and friendly. She helped me to understand every question I asked and helped resolve some issues I had been having with my phone service for over two years! She discovered there was no insurance (which there should have been) and a whole phone line that was never utilized on my plan. Ultimately leading me to receive a brand new phone, receiving my teacher discount (finally), and my monthly payment being reduced tremendously! I told her that I could cry sitting there as she helped fix some major issues that no one had been able to help me fix or understand! I really felt like someone had finally paid attention to me. Miss Reonna in my opinion deserves a raise or a bonus of some sort for helping a 20 year customer!”
“My first experience here was great. Arnold one of the employees was a great help in choosing a new phone plan. I appreciate the honesty and transparency of the workers and the company. Would definitely recommend”
“I cannot say enough good things about Smart Phone City and especially Donnie! He is always beyond helpful and truly goes above and beyond every time I come in. I’ve been getting my phones repaired here for years because the service is consistently reliable, the pricing is great, and everyone who works here is friendly, professional, and genuinely cares about their customers. On my last visit, Donnie even gave my little one a small flip phone they had, which absolutely made my little one’s day. It’s thoughtful gestures like that and the consistent quality of work that keeps me coming back. If you need your phone fixed, Smart Phone City is the place to go. Donnie and the entire team are the best!”
“I brought my son‘s iPad that was completely shattered to the store today. Ahmed was very friendly, very professional and had the iPad ready and fixed in 30 minutes for an excellent price. I would recommend this store to anyone please come and you will not be disappointed! ?”
“Nate at Verizon deserves serious recognition!
Nate helped me through several purchases over multiple visits, and his patience and dedication were incredible. He assisted me with upgrading my phone, purchasing two watches for my children, and then took the time to connect everything and work through multiple issues right there in the store.
He spent several hours helping me and never once made me feel rushed. He even let me choose the phone numbers for the new devices, which meant a lot to us. Every time I came in, Nathan was fully present, knowledgeable, and genuinely focused on making sure everything was done right.
Customer service like this is rare. Nate went above and beyond, and Verizon is lucky to have him. He deserves best employee award and a promotion for being so helpful and patient.”
“Switching from t-mobile to at&t was a pleasure. This store delivers outstanding customer service. My bill will be very similar to what I was paying, but my family and I will get the newest iPhone 17, plus insurance on my devices with the ability to upgrade every year. This will be the store I recommend to everyone. Great job to the staff and manager in charge!”
“Starkisha provided excellent customer service! She had such a friendly demeanor and was very patient while helping me try to transfer my data from one phone to another. Although the issue couldn’t be fully fixed that day, she explained the situation clearly and offered to have her manager assist me the next day. I really appreciated her professionalism and kindness.”
“I purchased my phone from directly from Page Plus over 2 years ago but they refused to unlock it. I went to Best Paging for help and they were able to take my number from page plus and kept my bill the same plus I have more gb data now! Love these guys!”
“How does one put “exceptional customer service” into words? Well I can put it into one word. And that that word is Grey. Grey was absolutely EXCEPTIONAL at her job. Grey didn’t give me just what I wanted, she gave me what I needed and then some. If there’s anything you need at this location, just ask for Grey.”
“Arrived as soon as they opened, and we were greeted immediately. Had some issues going on with a phone, and while the issue could not be resolved immediately, we still received great customer service. Located off Albemarle Rd. Beside a Fitness Connection with plenty of parking spaces to choose from. It's kind of a sketch area, but no issues at all. Wouldn't mind returning if I ever need to.”
“I was in desperate need of help with my hp computer. So I searched for a local computer repair shop and Amin's business address came up in the search. He greeted me as if I was a long time friend. He quickly repaired my computer as well as educated me a few things that I will hold dear to my heart for life. He is a successful businessman with the passion to serve others!! May God continue to bless Amin in all areas of his life!! :)”
“Moe took care of my purchase of a new phone. Spent a lot of time explaining the new phone as well as repairing issues I had with the old phone. She was awesome!!”
“Today I returned to Cricket after getting a phone a couple days earlier. I had questions regarding data usage and streaming. Rebecca and Jonas answered ALL my questions and made me feel comfortable. They assured me I could stop by with any questions I might have. Crickets has the most helpful staff. Thank you”
“I bought a iPhone XR there and it was just perfect I forgot the name of the lady that helped us but she was very nice she gave me my case half price because it was my birthday but the only problem I had was when I got home and I checked the phone box there was no headphones and there was no charger adapter there was only a charger cord so my stepdad had to go to Walmart and get me the adapter but I never got the headphones imma call them and get my headphones”
“Hi my name is Rhonda Laney had a pleasure to talk with a young lady by the name of Joseline at 5618 Albemarle road near Chuck-E-Cheese Joseline was exceptional in her knowledge her customer service skills extremely pleasant if anyone needs help with a cricket service or phone please reach out to this young lady again her name is Jocelyn thank you Jocelyn for your expertise and helping me with my phone service today you have a warm spirit in your kindness keep up the wonderful work and your beautiful smile sometimes you never know what a person is going through and just that special person will help make their day and that's what you did for me thank you so very kindly and you have a wonderful day thank you again and please in one out there that need phone service play see Jocelyn the address is 5618 Albemarle road near Chuck E cheese”
“Shout out to Dylan and Noah!
Finally! After over a month spending hours on the phone on several occasions with technical support, even with tier two level support trying desperately to connect my new Apple Watch to cellular service! I even visited a Verizon store in Matthews NC and my problem wasn’t resolved. So on November 4, 2025 I decided to go to the Verizon store here at 9020 Albemarle Rd. in Charlotte NC without an appointment. I was immediately greeted by Dylan and was assured I would be help as he finished with a customer he was assisting. After a few short minutes, Dylan asked how he could assist me. I spent time providing the problem and history that I’ve had since receiving the Apple Watch. Once I revealed I had spoken to tier two support, both Dylan and Noah who overheard me looked at each other. One of them stated if tier two level support didn’t resolve the issue, we certainly may not be able to. I informed them that I’d like them to try and I wouldn’t hold it against them if they were unsuccessful. Between the two of them, they resolved my issue within a reasonable amount of time. I left this store completely satisfied and with my Apple Watch on cellular service and paired to my iPhone! These two gentlemen are more than deserving for promotion and pay raises!”
“Tadarious was super helpful and show us so many ways we could fix the problem we had. To many people tell you this is only one way and there are more than one way. Tadarious pointed the pro and cons of each and that was super helpful.”
“Go see Lex! She is AMAZING ?
So knowledgeable, patient, and kind. I've been to numerous stores and she is the best AT&T employee I have ever had the pleasure of working with!! We almost left this company and without knowing, her customer service skills is the reason we didn't take our business elsewhere.”
“Came in to start my own line from being on a family line, Silvia was a massive help and incredible patience with the slow process that proceeded.
Definitely would rely on her to help with any questions I had and any issues that come up in the future.”
“Had a wonder experience here. Definitely recommend getting with Jennifer for any assistance, such a sweet and lovely young lady. Quick to assist. Was in and out in a flash!”
“Shar is da Star! Incredible and efficient not to mention friendly and kind. After my experience at the Wesley Chapel store, this was truly a turnaround. Come see Shar!!!”
“The people there were so nice and welcoming and i bought a phone case worth the price and was recommended insurance which is worth it. Didn't have to pay the 1,200 for the iPhone only with $250. Over all the 3 lady’s were welcoming and respectful. (They respected my pronouns)”
“Vivi was fantastic. I had an issue that required calling customer service to fix my cellphone account, and she went out of her way to help me right there in the store. She was clear, patient, and exceeded every expectation I had when visiting this location. I’ll definitely return to this store because of her outstanding service. The store smell inviting and I felt good since the minute I walked in.”
“I hit a wrong key.. I was very satisfied with Wendy. She was very pleasant to work with. She is very knowledgeable with what she knows. I would recommend her to anyone. Again I'm sorry I hit wrong key and hit dissatisfied .I tried to change it, but I had already submitted the review. I made a HUGE MISTAKE. SHE WAS GREAT.”
“Super fun, welcoming, and informative experience. Kate and Alfredo were super helpful in getting me set up with a new iPhone after having not purchased a new one since 2020. I was offered every option that made sense for what I was looking for, in a way that was not overwhelming but kept on pace. In and out of the store in about an hour, which was NOT bad for completely transferring a phone over. Thank you guys much!”
“10 out of 10 recommend!!! Bryson was the best and I absolutely appreciate his patience with me and my frustration so if anybody goes there, definitely ask for Bryson as he needs a raise like yesterday! & Maurice the manager. He was very personable and friendly as well which I appreciated!!”
“Auhelo was amazing! The customer service was outstanding, and he patiently answered our thousand questions without hesitation. He made the whole experience even better.”
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“I went to get my father a replacement phone today and received the best service of my life. LYNDSAY tried to help us salvage the old phone and when that didn’t work, she gave us all of our options for a replacement. Once we settled on a phone she wouldn’t rest until everything was set up and ready to use. She could have just taken our payment and sent us on our way. Literally the best service I’ve ever received anywhere. Thank you!”