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“Definitely recommend coming here for your phone repair needs. It was quick, seamless, and friendly.
I was in and out in about 15-20 min and my phone looks brand new !”
“I had an excellent experience starting with Ashley who answered the phone, very friendly, helpful and efficient. Ordered my washing machine over the phone and it was delivered the very next day, they took the old washer with them and the removal price was $10 less than the other places I checked, also the new hoses for the machine were $20 less than the other places. Saving $30 there and $20 for the machine pretty much paid for the tax charge. The two gentleman (and I do mean that) that delivered the machine also friendly, efficient and showed me how to use the new machine and ran a small wash to make sure everything was good. I would purchase from Queen City again.”
“Fast and professional. I would highly recommend this location. I had my back glass replaced on my Galaxy S24 ultra and I think it may have taken 20 mins. In and out.”
“The store seems to have a variety of things. Tvs, audio equipment, tools, musical instruments etc. The store was clean and the isles were debris free which made everything more accessible. But the store employee, employee number 5122143, please see the attached receipt, that I have had the misfortune of dealing with on two occasions leaves me with mixed feelings about my most recent shopping experience. She's not very engaging and seems to be easily off-putting aka don't ask me any questions just do your shopping and get out. On Saturday July the 26th I took my purchase to the register. Once I completed my transaction she asked if I would like a bag, and I replied yes. After all this would make transporting my purchase a lot easier. She bagged my DVDs and asked if I would like my receipt and I replied yes. She looked at me with a befuddled look of why would you need a receipt. I replied well just in case the DVDs that I purchased were to have any type of playback issue. She said well in the event of such an issue, i would not be able to get a refund so, I asked. Wouldn't I be entitled to an exchange and she said well I don't know. Well reading the receipt I found that some purchases offer what's called a POM aka a peace of mind warranty. While others will offer a limited time exchange offer. I guess my complaint is two fold. Her customer service skills need to be refreshed and her store policy acumen needs to be addressed. So the store gets a five star rating for cleanliness and product ability and good pricing but. Employee number 5122143 gets a negative star rating for being under informed and passive aggressive.”
“Luz was a great and enthusiastic sales person she helped me with the trouble I had on my phone and even managed to lower my bill for me to get more bang for my buck .”
10AM - 7PM
5025 N Tryon St #103, Charlotte
Electronics
“I switched to cricket from metro and the customer service was excellent. Luz and Jackie helped me get a discounted IPhone 16e and fully protect my phone. I will be coming back!”
“Today I returned to Cricket after getting a phone a couple days earlier. I had questions regarding data usage and streaming. Rebecca and Jonas answered ALL my questions and made me feel comfortable. They assured me I could stop by with any questions I might have. Crickets has the most helpful staff. Thank you”
“I just started doing my business with this store and I had perfect service. And the lady there that day was great, I will be updating this review soon as I get her name because she deserves props. Make her a manager!!!”
10AM - 7:30PM
6404 Albemarle Rd Ste D, Charlotte
Electronics
“Arrived as soon as they opened, and we were greeted immediately. Had some issues going on with a phone, and while the issue could not be resolved immediately, we still received great customer service. Located off Albemarle Rd. Beside a Fitness Connection with plenty of parking spaces to choose from. It's kind of a sketch area, but no issues at all. Wouldn't mind returning if I ever need to.”
10AM - 7PM
5618 Albemarle Rd Ste 500, Charlotte
Electronics
“Hi my name is Rhonda Laney had a pleasure to talk with a young lady by the name of Joseline at 5618 Albemarle road near Chuck-E-Cheese Joseline was exceptional in her knowledge her customer service skills extremely pleasant if anyone needs help with a cricket service or phone please reach out to this young lady again her name is Jocelyn thank you Jocelyn for your expertise and helping me with my phone service today you have a warm spirit in your kindness keep up the wonderful work and your beautiful smile sometimes you never know what a person is going through and just that special person will help make their day and that's what you did for me thank you so very kindly and you have a wonderful day thank you again and please in one out there that need phone service play see Jocelyn the address is 5618 Albemarle road near Chuck E cheese”
10AM - 8:30PM
2125 Matthews Township Pkwy, Matthews
Electronics
“Costco's cheese pizza is a delightful choice for pizza enthusiasts. The combination of gooey cheese, flavorful sauce, and a perfectly baked crust creates a satisfying experience. Paired with a refreshing soda, particularly Pepsi, it enhances the overall enjoyment.
Rating: 4 out of 5 stars.”
“Called in with a TV problem and got an honest answer about my options. (in this case I needed a new TV) No sales pitches, no back and forths just a clear answer. Really shows the integrity and pride in their work that happens here. I don't know if I'll be buying a TV here (If I do I'll update this review) but I know they will for sure be on my list after today.”
“We had a great time! Both Thomas and the other lady with the purple hair we're so helpful and explained everything clearly. They were so polite and patient!”
“I was looking for a Black Series Darth Vader helmet and could not find it at any of the locations within 100 miles. But the system kept showing that the Matthews location had only one left. So I drove 40 minutes only to be told that if it was not on the floor, it meant it was sold. The young man was a bit rude and seemed bothered that I asked questions about the product. So, I left. I forgot about it and resumed my search a couple weeks later. Once again, I was being told Matthews had the helmet. I called the store trying to figure this out. A man by the name of Mike decided to help. He went to the back of the store and searched for what seemed like 25 min. All the while, Im on the line hearing him move boxes and telling me to bear with him. He finally found it! Turns out, it was on 2 day hold since 2022! He set it aside for me and it took me an hour to get there. Mike went above and beyond. Such a nice fellow and I'm happy Gamestop have people like him. Mike is awesome. Thanks Mike!”
10AM - 7PM
5800 N Sharon Amity Rd A, Charlotte
Electronics
“The girls working were very helpful and did the best they could to help my situation but do not order phones online through Cricket I ordered phones 10 days ago and I still have not received cannot get a refund until I received the phones which UPS has lost SMH”
“Yesenia was super friendly & patient. She helped me find the perfect phone for my lifestyle. I didn’t feel rushed or pressured, which I really appreciated.
They have so many options for phones, accessories, and service plans. She even helped me transfer all my data and set up my new device before I left the store. I will be coming to this store from now on. The people here genuinely try to help. Thank you for the awesome customer service. It’s a talent!!!”
“Eyby is Awesome ? she always is willing to help sn ole lady like myself with set up. This is the 3rd time. I wish everyone was as nice. Thanks and blessings she's truly an asset and my saviour”
“I was so angry when I went in there,
I'm not sure what happened exactly but I was having a problem with my bill, the manager was sweeping the floor and when I asked to speak with him he came right over and listened to me. He was cool as a cucumber, unbothered. Fixed my problem immediately and got me out of there quickly. I noticed even when I got home, he really went above and beyond. I appreciate that. Customer service! And he always looks fly in some tmobile pink when I go up there haha”
“I purchased a new computer from Krystal in Geek Squad she was amazing, very helpful, very informational and was able to answer all my questions...
I also spoke with Rick on the phones he was very nice and informational as well. Eveyone was very friendly and welcoming.”
“This location is pretty big and renovated. I did come on a Saturday, so it was quite BUSY, to say the least. Parking was full, but I was able to snag one almost at the front. There is a big parking lot so there are plenty of spaces to choose from. Inside was pretty clean but just so much traffic. The makeup section was picked apart and crowded, so I just opted to stay away. Other than that, it is a great location and has a variety of things and is well stocked. I would try to avoid going on weekends as it seems it's always so crowded when I go on weekends.”
“Jaslyn was AMAZING 5Stars isn’t enough to describe my experience. This store did not have what I needed…. But Jaslyn to the rescue.
She sat me down and looked in two different states giving me multiple alternatives to handle my issue!
Again, Great experience!!”
“Super quick, friendly, and knowledgeable support today. I’ve never had an interaction at any phone store so smooth or conversation over the phone with a T-Mobile rep as quickly helpful as the support I got today.”
10AM - 7:30PM
3124 Eastway Dr Ste 670, Charlotte
Electronics
“Had a wonder experience here. Definitely recommend getting with Jennifer for any assistance, such a sweet and lovely young lady. Quick to assist. Was in and out in a flash!”
10AM - 7:30PM
5700 University Pointe Blvd #113, Charlotte
Electronics
“Good afternoon, I am writing to you to inform you that I feel comfortable with the girl Jessica and Ingrid for their attention and patience. That's why I have decided to stay with you. I have approximately 6 months old and I have never felt so good with other people, as they do with their beautiful attention. I feel safe since I come from the subway and I was scammed. Thank you very much for your attention and I bless Ingrid and Jessica. Thank you”
“Power was out during hurricane Florence but these guys opened up shop anyways so I was able to get what I needed to hook up my generator at home that night. A true blessing. Putting others before themselves. Will definitely visit again and recommend to others.”
“Excellent service I wanted to change my phone number to a new cell phone, it didn't take less than 10 minutes in other stores they couldn't and didn't want to do it for me, very kind and helpful workers”
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“I have never had an issue shopping at this location. I typically stop by on my way to work and on my way home. My encounters have been nothing but positive and I would recommend given them business. The owners are friendly and always engage in friendly conversations”