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“Flavio was awesome. Very personable and patient and helped us with everything and explained all the processes clearly. Would recommend coming to see him if you guys are looking to upgrade!”
“My first experience here was great. Arnold one of the employees was a great help in choosing a new phone plan. I appreciate the honesty and transparency of the workers and the company. Would definitely recommend”
“I cannot say enough good things about Smart Phone City and especially Donnie! He is always beyond helpful and truly goes above and beyond every time I come in. I’ve been getting my phones repaired here for years because the service is consistently reliable, the pricing is great, and everyone who works here is friendly, professional, and genuinely cares about their customers. On my last visit, Donnie even gave my little one a small flip phone they had, which absolutely made my little one’s day. It’s thoughtful gestures like that and the consistent quality of work that keeps me coming back. If you need your phone fixed, Smart Phone City is the place to go. Donnie and the entire team are the best!”
“After spending 3 days speaking with different agents on the phone regarding my Apple Watch , I went into the store. Derrick was very helpful. He took the time and provided a clear explanation and resolved my concern.”
“The whole team at Indian Trail Victra is amazing. Very knowledgeable, great service and friendly. I never felt rushed to buy anything.
They even stayed after hours to help me get my phone up and running.
I will definitely be back to this store
Chuck M.”
“I brought my son‘s iPad that was completely shattered to the store today. Ahmed was very friendly, very professional and had the iPad ready and fixed in 30 minutes for an excellent price. I would recommend this store to anyone please come and you will not be disappointed! ?”
“This was the fastest phone repair experience I’ve ever had , insanely quick, I was in and walking out with my fixed phone in less than 15 minutes. This shop unlike some, also offers a warranty with is a major plus! Best phone repair shop
In the city for sure”
“Customer Service Rep Matthew was extremely helpful and courteous in answering questions and providing clarity regarding a switch from a competitor network. Well spoken and incredibly informative regarding policy, procedures and timelines.”
10AM - 7:30PM
6404 Albemarle Rd Ste D, Charlotte
Mobile Phone Accessories
“Arrived as soon as they opened, and we were greeted immediately. Had some issues going on with a phone, and while the issue could not be resolved immediately, we still received great customer service. Located off Albemarle Rd. Beside a Fitness Connection with plenty of parking spaces to choose from. It's kind of a sketch area, but no issues at all. Wouldn't mind returning if I ever need to.”
“My experience was very good except for the length of time it took. Damiani was very good and I accidentally input the wrong number when I was writing him. He is excellent.”
“Took a phone in to have a slight repair on it. Something that several people had tried to fix and were unsuccessful. The nice gentleman inside was able to fix it super fast and didn’t charge me anything for it. His store is clean and attractive and he’s a very personable young man. We wish him the very best with his business.”
“I was in desperate need of help with my hp computer. So I searched for a local computer repair shop and Amin's business address came up in the search. He greeted me as if I was a long time friend. He quickly repaired my computer as well as educated me a few things that I will hold dear to my heart for life. He is a successful businessman with the passion to serve others!! May God continue to bless Amin in all areas of his life!! :)”
“Hi my name is Rhonda Laney had a pleasure to talk with a young lady by the name of Joseline at 5618 Albemarle road near Chuck-E-Cheese Joseline was exceptional in her knowledge her customer service skills extremely pleasant if anyone needs help with a cricket service or phone please reach out to this young lady again her name is Jocelyn thank you Jocelyn for your expertise and helping me with my phone service today you have a warm spirit in your kindness keep up the wonderful work and your beautiful smile sometimes you never know what a person is going through and just that special person will help make their day and that's what you did for me thank you so very kindly and you have a wonderful day thank you again and please in one out there that need phone service play see Jocelyn the address is 5618 Albemarle road near Chuck E cheese”
“Probably the best Verizon customer service experience I’ve had over the years. The staff here—Silvia in particular—was incredibly helpful and even stayed well beyond their usual closing time to make sure all of the issues with my phones were resolved. Made a usually painful process so much better.”
“Gina was amazing! She was understanding and so helpful with finding us the best deals. She explained the different options very well and explained the best path for us.”
“went in yesterday to upgrade my phone - rafael was amazing: fast, friendly, patient, and helpful. easiest upgrade ever!! will definitely be back for all my at&t needs :-)”
“I switched to cricket from metro and the customer service was excellent. Luz and Jackie helped me get a discounted IPhone 16e and fully protect my phone. I will be coming back!”
“I received excellent service from Sandy and Valentina. They were both very friendly, professional, and helpful throughout the process. It was a pleasure working with them.”
“The employers treated me with excellent services/customer service I had an issue and they solve it without being mad or giving me attitude like others places definitely recommend coming here”
“Andres and Greg were excellent servicesmen! Made my transition from Spectrum real simple and answered all my questions with great conversations. Would highly recommend!”
“Good afternoon, I am writing to you to inform you that I feel comfortable with the girl Jessica and Ingrid for their attention and patience. That's why I have decided to stay with you. I have approximately 6 months old and I have never felt so good with other people, as they do with their beautiful attention. I feel safe since I come from the subway and I was scammed. Thank you very much for your attention and I bless Ingrid and Jessica. Thank you”
“The girls working were very helpful and did the best they could to help my situation but do not order phones online through Cricket I ordered phones 10 days ago and I still have not received cannot get a refund until I received the phones which UPS has lost SMH”
“Julio was awesome!!! My husband and I are so happy with the service we received. He helped us find the best plan, answered all of our questions, and made the whole process super easy. His customer service went above and beyond. Shoutout to Mena as well, she was so kind and friendly and made us feel welcome. If you visit AT&T, ask for Julio and Mena. They are the bomb.com! Highly recommend!!!”
“Tyrell was very helpful and knowledgeable with AT&T products.. As a customer who is switching from android to apple all pros and cons were discussed.. Tyrell also offered his assistance following arrival of new phone with possible navigating stresses I may encounter.. thank you..thank you.”
“Steven was very patient and helpful. My phone took forever to backup because of the amount of work & personal data on my phone. He didn't seem to be bothered and actually displayed a great attitude. Very pleasant experience.”
“The staff at the Cotswold AT&T store was outstanding. Don was very knowledgeable and professional. As a not very tech-savvy senior he was extremely patient with us and he set up and explained the different features of our new phones. 5 stars!”
“Take the time to drive here if you have to choose a location on N Tryon. Avoid the store at 11524 Tryon St. This guy won't charge you for services you can do yourself if you choose.”
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“Alayyah was the best! She helped me pick the phone that best suited my needs and budget. I never felt pressured into buying extras I didnt need. I will definitely be going back to this location in the future for all my att needs”