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“Thanks for the excellent service. Easy to schedule and very communicative! Screen is perfectly repaired. Appreciated the call asking to move forward the appointment if I was available. Great technician. He was friendly and professional!”
10AM - 7PM
5600 Albemarle Rd # 600, Charlotte
Mobile Phones
“I come here all the time to get different services done to my phone. I come time and time again because Iam never unsatisfied with the services I receive from them.”
“Went to a store in Walmart they couldn't fix it. Came to cell phone repair store Arthur told price wasn't going to be what I wouldn't to see but he could fix it. Arthur checked his data gave me a time when to come back. When I came back the phone looked brand new. Thank you Arthur for coming through in a big way. Give CPR a chance it might just save your device ?????”
“Definitely recommend coming here for your phone repair needs. It was quick, seamless, and friendly.
I was in and out in about 15-20 min and my phone looks brand new !”
“Ommgg I just wanna say how good stephanie was first off she was by her self the biggest rush I have seen at a metro pcs store and for her to be alone and be working so fast and making sure to satisfy her customers is just top tier please please give her raise her work ethic and customer service was marvelous while she ensured to get too everyone and solve all their needs. That store deserves to be hers the way she conquered it. Shoutout too you Stephanie you definitely the star of the store and the best representative I might come back to the service just for the customer service from her.”
“Nate at Verizon deserves serious recognition!
Nate helped me through several purchases over multiple visits, and his patience and dedication were incredible. He assisted me with upgrading my phone, purchasing two watches for my children, and then took the time to connect everything and work through multiple issues right there in the store.
He spent several hours helping me and never once made me feel rushed. He even let me choose the phone numbers for the new devices, which meant a lot to us. Every time I came in, Nathan was fully present, knowledgeable, and genuinely focused on making sure everything was done right.
Customer service like this is rare. Nate went above and beyond, and Verizon is lucky to have him. He deserves best employee award and a promotion for being so helpful and patient.”
“I cannot say enough good things about Smart Phone City and especially Donnie! He is always beyond helpful and truly goes above and beyond every time I come in. I’ve been getting my phones repaired here for years because the service is consistently reliable, the pricing is great, and everyone who works here is friendly, professional, and genuinely cares about their customers. On my last visit, Donnie even gave my little one a small flip phone they had, which absolutely made my little one’s day. It’s thoughtful gestures like that and the consistent quality of work that keeps me coming back. If you need your phone fixed, Smart Phone City is the place to go. Donnie and the entire team are the best!”
“Switching from t-mobile to at&t was a pleasure. This store delivers outstanding customer service. My bill will be very similar to what I was paying, but my family and I will get the newest iPhone 17, plus insurance on my devices with the ability to upgrade every year. This will be the store I recommend to everyone. Great job to the staff and manager in charge!”
“My first experience here was great. Arnold one of the employees was a great help in choosing a new phone plan. I appreciate the honesty and transparency of the workers and the company. Would definitely recommend”
“I went to get my father a replacement phone today and received the best service of my life. LYNDSAY tried to help us salvage the old phone and when that didn’t work, she gave us all of our options for a replacement. Once we settled on a phone she wouldn’t rest until everything was set up and ready to use. She could have just taken our payment and sent us on our way. Literally the best service I’ve ever received anywhere. Thank you!”
“Henry is very professional he spend almost 2 hours with me bc I didn't have my account number and transfer pin and he get it for me good service Henry the best bc others store didn't want to help me”
“Starkisha provided excellent customer service! She had such a friendly demeanor and was very patient while helping me try to transfer my data from one phone to another. Although the issue couldn’t be fully fixed that day, she explained the situation clearly and offered to have her manager assist me the next day. I really appreciated her professionalism and kindness.”
“I brought my son‘s iPad that was completely shattered to the store today. Ahmed was very friendly, very professional and had the iPad ready and fixed in 30 minutes for an excellent price. I would recommend this store to anyone please come and you will not be disappointed! ?”
“On April 16th I went to this store for SEVERAL issues regarding my phone and phone service. Reonna was extremely helpful and professional! She was VERY patient and friendly. She helped me to understand every question I asked and helped resolve some issues I had been having with my phone service for over two years! She discovered there was no insurance (which there should have been) and a whole phone line that was never utilized on my plan. Ultimately leading me to receive a brand new phone, receiving my teacher discount (finally), and my monthly payment being reduced tremendously! I told her that I could cry sitting there as she helped fix some major issues that no one had been able to help me fix or understand! I really felt like someone had finally paid attention to me. Miss Reonna in my opinion deserves a raise or a bonus of some sort for helping a 20 year customer!”
10AM - 7:30PM
7146 E Independence Blvd B, Charlotte
Mobile Phones
“Huge shoutout to Freddy. Not only did he kindly take me as a walk-in at 3:45 on a Sunday when the shop was closing at 4, but he also repaired my back camera in under 20 minutes. He showed outstanding professionalism, kindness, and genuine respect for me as a customer. From what he shared about himself, it’s clear he takes real pride in his work. If there’s any mobile phone repair business in Charlotte that deserves every customer it gets, it’s this one. Freddy, you’re the man - more people should aspire to provide service like you do. Highly recommend this business.”
“Javier was great to work with—he multitasked between myself and another customer and added screen protectors for both me and my son. Definitely worth the wait.”
“Cristina always makes you feel welcome the moment you walk in. She is super friendly,helpful,and goes of her way to makes sure you are taken care of. It's always a great experience thanks to her positive attitude and kindness. You can tell she really cares about the people she is helping. Definitely one of the best!”
“Shout out to Dylan and Noah!
Finally! After over a month spending hours on the phone on several occasions with technical support, even with tier two level support trying desperately to connect my new Apple Watch to cellular service! I even visited a Verizon store in Matthews NC and my problem wasn’t resolved. So on November 4, 2025 I decided to go to the Verizon store here at 9020 Albemarle Rd. in Charlotte NC without an appointment. I was immediately greeted by Dylan and was assured I would be help as he finished with a customer he was assisting. After a few short minutes, Dylan asked how he could assist me. I spent time providing the problem and history that I’ve had since receiving the Apple Watch. Once I revealed I had spoken to tier two support, both Dylan and Noah who overheard me looked at each other. One of them stated if tier two level support didn’t resolve the issue, we certainly may not be able to. I informed them that I’d like them to try and I wouldn’t hold it against them if they were unsuccessful. Between the two of them, they resolved my issue within a reasonable amount of time. I left this store completely satisfied and with my Apple Watch on cellular service and paired to my iPhone! These two gentlemen are more than deserving for promotion and pay raises!”
“Came in to start my own line from being on a family line, Silvia was a massive help and incredible patience with the slow process that proceeded.
Definitely would rely on her to help with any questions I had and any issues that come up in the future.”
“Luz was a great and enthusiastic sales person she helped me with the trouble I had on my phone and even managed to lower my bill for me to get more bang for my buck .”
“Excellent service! My phone was fixed in less than 5 mins! As soon as I walked in, he had the equipment ready and got me in and out in no time. Highly recommend!!”
“Gregory provided the highest level of service, as we switched to AT&T from Verizon. He was very personable, demonstrated outstanding interpersonal skills, and he was highly competent with his understanding of the inner processes of our new cell phones He was also patient and made us comfortable. I would recommend him to anyone. Being in Customer Servive myself for over 50 yrs., I would put him in the top 1% of customer service professionals.”
“Go see Lex! She is AMAZING ?
So knowledgeable, patient, and kind. I've been to numerous stores and she is the best AT&T employee I have ever had the pleasure of working with!! We almost left this company and without knowing, her customer service skills is the reason we didn't take our business elsewhere.”
“Muhammad did a great job today, A+ for him ? He did help me out to restore my service & upgraing to my new device ❤️ efficiently & professional way, I love BOOST, & I highly recommend this place to everyone ❤️ ? ✌️”
“I just started doing my business with this store and I had perfect service. And the lady there that day was great, I will be updating this review soon as I get her name because she deserves props. Make her a manager!!!”
“Today I returned to Cricket after getting a phone a couple days earlier. I had questions regarding data usage and streaming. Rebecca and Jonas answered ALL my questions and made me feel comfortable. They assured me I could stop by with any questions I might have. Crickets has the most helpful staff. Thank you”
“Took a phone in to have a slight repair on it. Something that several people had tried to fix and were unsuccessful. The nice gentleman inside was able to fix it super fast and didn’t charge me anything for it. His store is clean and attractive and he’s a very personable young man. We wish him the very best with his business.”
10AM - 8PM
6404 Albemarle Rd Ste D, Charlotte
Mobile Phones
“Arrived as soon as they opened, and we were greeted immediately. Had some issues going on with a phone, and while the issue could not be resolved immediately, we still received great customer service. Located off Albemarle Rd. Beside a Fitness Connection with plenty of parking spaces to choose from. It's kind of a sketch area, but no issues at all. Wouldn't mind returning if I ever need to.”
10AM - 7PM
5025 N Tryon St #103, Charlotte
Mobile Phones
“I switched to cricket from metro and the customer service was excellent. Luz and Jackie helped me get a discounted IPhone 16e and fully protect my phone. I will be coming back!”
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“Vivi was fantastic. I had an issue that required calling customer service to fix my cellphone account, and she went out of her way to help me right there in the store. She was clear, patient, and exceeded every expectation I had when visiting this location. I’ll definitely return to this store because of her outstanding service. The store smell inviting and I felt good since the minute I walked in.”