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“The individual that helped with my returns was beyond helpful and so kind. I had a lot of items and he showed to signs of frustrations and went above and beyond. Great experience! I always enjoy visiting this store for my shipping needs because they are so well-run and pleasant.”
“I will only go to this UPS store. The guy who is always there, likely the owner, always helps with anything I need, from copies to fingerprints. I haven’t had that experience with other UPS stores.”
“I go to this UPS very often for Amazon returns, pritnting and shipping needs. The manager Misty is very friendly and accommodating and always makes it an enjoyable interactions. This is not the closest UPS to my house but I find myself driving the extra distance because I know I will be met with friendly staff and a seamless and helpful experience.”
“Amazing customer service at store 7995 on Indian Trail Run! I needed some documents notarized & Tricia had no issue with me emailing them to her (I had signed them early?) She offered to print them out again. It was the dumbest mistake but she was so unbothered by it. I took a lot of their time but they were sweet & understanding. Andrea took care of the other customers in the store while I was being helped. I will absolutely come here again for their services.”
8AM - 6:30PM
7209 E W.T. Harris Blvd Ste J, Charlotte
Mailbox Centers
“Ryan and Chris at the UPS Store were absolutely amazing! They helped me figure out a complicated return process and were so friendly. I really appreciated their help - they made my whole day better.”
“⭐️⭐️⭐️⭐️⭐️
The BEST UPS Store in the country — hands down.
Leslie and Melanie are absolutely incredible. I’ve been coming to UPS Store #4069 on Stevens Mill Road for years, and every single visit feels like I’m walking into my own personal office. They know me by name, have my corporate mail ready before I even ask, and always go above and beyond to take care of anything I need — printing, shipping, boxing, whatever.
It’s rare to find people who take this much pride in their work and treat customers with this level of care and professionalism. These two run this place like pros — fast, friendly, and always on point.
If you’re looking for top-tier service and a team that actually gives a damn, this is the only UPS Store you need to go to. Five stars every time. ???”
8:30AM - 6:30PM
2217 Matthews Township Pkwy D, Matthews
Mailbox Centers
“They are always so friendly here, by far the best location to visit. Zil is so incredibly helpful! I had multiple returns with QR codes and ones that needed repackaged and printed labels. He always makes the stressful return process way easier. Much appreciated!”
“I love the employees in this store. So efficient, fast, helpful and above all a ton of smiles and holidays wishes. Keep up the good work. Refreshing change to go to a store and come away happy with the service.”
8:30AM - 6:30PM
3116 Weddington Rd #900, Matthews
Mailbox Centers
“Extremely grateful for their accommodation. I'm working remotely with no printer and needed to print and mail in excess of 100 pages with 7 mailing labels. I phoned first then emailed my docs explaining I had no car and would arrive in 30 minutes by Uber. I walked in the door with my driver waiting. My print job was waiting for me, perfectly done with labels and docs in the right order. I paid and was out in less than 5 minutes. I can't leave Charlotte without thanking the owner for his insight, very fair pricing, and his help packing my docs in a rain proof sleeve. He provided overwhelmingly fine service and better pricing than his chain store competitor beginning with "U," across the street, whom I had found independent, arrogant, and expensive. BizXpress is a better choice.”
“I arrived at the store around 7pm; the line was to the front door. Both clerks were very fast taking care of customers. The lady handling my package was polite, knowledgable and thorough.”
“I frequent this location several times a month for returns, printing and shipping and every time is quick and pleasant. The staff is friendly and helpful and their customer service is wonderful. I think the negative reviews are from people who don't understand standard UPS shipping or that things do happen out of the control of the store itself. :)”
8:30AM - 7PM
8640 University City Blvd A-3, Charlotte
Mailbox Centers
“I had a great experience at The UPS Store. The services were expedient and handled with efficiency, making my visit smooth and stress-free. The store clerks and representatives were knowledgeable, friendly, and courteous—demonstrating a high level of professionalism and customer care. I highly recommend this location for any shipping or printing needs.”
“Great location for self serve of Amazon returns. No waiting and very timely. In and out fast with code on your phone ahead of time. The staff help can go side ways at times as for some reason misses the fact that without customers there would be no job. Good to be busy.”
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“Anna from this UPS store is one of a kind. She was so patient and kind to my husband and I while dealing with Amazon returns that went wrong every step of the way (Amazon's fault, not UPS). Her kindness was not just to us but also saw her be Kind to every other customer she interacted with while servicing us and our complicated return. Thank you for making a stressful return a little less stressful!!”