“These guys are swift and efficient. I placed my order on 1/11 at 8:45 a.m. and it was processed and shipped on the same day. It's hard to find great service like this. Thank you MRO for all of your help. You Guys Rock!!!”
“Update 6/20/20/27
Self-service checkout continues to be a positive, although with diminishing effectiveness. How about an enforced item limit....I don't know, mayby 100? Seriously. 10? I saw a lot of abuse of these lanes today. I've read that they're going to revert to
Standard membership layout.
Great prices on tv's, beef tenderloin, household goods and more. These are all name brand products.
Get in now and familiarize yourself with how things work and be ready for the Christmas reveal! This is generally around the Monday before Thankdgiving.”
“Best local pizza, best US ice cream and absolute winner in category hotdog for just one dollar.Slightly fussy place but considering the price of food, recommended to be in ”
“Always a pleasure working with Raleigh Winwater. They are our go-to for water-Sewer materials for our company. Great experience with them. If there are materials that we need and they don't have in stock they fast and efficient to get them to us ASAP. Ray is a great guy and is readily available to take our calls and meet the needs that we may have. David is also a good guy always very helpful.”
“Easy to get to, prices on gas usually lower and not requiring a special trip to take advantage of good pricing, on my chores route. Very very rare to have a line, usually can get and out easily.
Have the long hoses so you can use a open pump when your tank is on the opposite side.”
8:00 AM - 8:00 PM
Cary
Wholesale Stores
“Hostess was a little rude, manager came over and spoke with us, I think she was just overwhelmed by the number of customers since it was Valentine's Day. Waitress, Hannah, was fantastic!!!”
“The best pharmacy in the area for sure. Tracey and team are amazing; so easy to work with. Great communication and so kind about helping my family and our crazy pets keep all our meds straight. They really know their stuff.”
10:00 AM - 6:00 PM
4011 Durham-Chapel Hill Blvd, Durham
Wholesale Stores
“I was having a super hard time in sam's in the clothing section and out of the corner of my eye I saw a this pretty hispanic girl in a bunch of gold chains Folding a bunch of clothes. i asked for her name and she said it was Angelina, She was the nicest worker ever, I told her how I was struggling to find some jeans for my boyfriend and i did not know his size and she was actually really helpful because i would say im super indecisive and she really helped me pick out the best pair of jeans for him. But turns out they didn't fit but the second time i came in to return to jeans I saw her again working hard at folding clothes and basically explained how they didn't fit him correctly and she recommended me a different size for him and it actually fit. Thanks you so much Angelina”
“The Management team and team members are always extremely accommodating. When inquired about services offered, the response was immediate and very accommodating. BJ's Club take care of their customers and the community. They go above and beyond for their customers! The staff is always professional, kind, and outgoing. Many thanks to the entire team for always going above and beyond! Special thank you to Andrea.Highly recommend.”
“I can't speak to the tires, but Robert was great helping me with my battery and saved me 150-300 dollars.
Came from the Toyota dealership two days before, where they told me I needed a new battery, which they'd kindly install for $280. After being upsold at a different dealership before, I went to Sam's Club to get a new battery (for $130, I'll add), but I saw the free battery testing, which Robert was able to do in 5 minutes. Battery was well within healthy range, so he recommended I come back in 6 months to check again for free.
Process was easy - I called and made an appointment for 10AM on a Sunday. Despite being understaffed and other people there, I was seen at 10:05.
Robert gave good, honest service and saved me 300 bucks I might've spent unnecessarily at the dealership. Hard not to give 5 stars for that!”
“Love BJs tire. Have been getting tires here for years! Always personable employees.
Sometimes there’s a wait but that’s everywhere! Go shop (so many places within walking distance) They’ll be ready when you’re done.
If they’re both in the bay just stick your head in there and get their attention.
If you need tires immediately then that’s on you for not properly planning unless it’s an emergency like what happened to me one day when I noticed a bubble coming on my sidewall so I went over to BJ’s tires (to make an appt since I was right there at bjs gas) and they replaced the tire right then and there!
Like I said. The 3 guys that work there have all 3 been there for at least the past few years and they work hard and at the same time do their jobs with customer service in mind.”
“Our family has been using this pharmacy for over two years and have always received outstanding customer service. The staff out front are always friendly and helpful, especially Emilee. The pharmacists and techs with whom I've interacted over the years have always been extremely helpful in navigating between insurance and doctors' offices. As a bonus, their prices are outstanding as well. I highly recommend this pharmacy.”
“As a long-time BJ’s customer, I am deeply disappointed and disturbed by the encounter I had with Daniel. What should have been a simple question regarding a microwave price match turned into one of the most uncomfortable customer service experiences I have had. I traveled 30 minutes to come to this location and I’m sorry I did because of Daniel.
Daniel was rude, condescending, dismissive, and visibly irritated from the start. His monotone, nonchalant attitude made it seem as though helping me was beneath him. He rolled his eyes, had an unpleasant demeanor, and came across as though he simply did not want to assist me. Instead of feeling like a valued customer, I felt belittled and unwelcome.
What made this encounter even more troubling was the racial undertone I experienced in his treatment, tone, and demeanor toward me. The level of disrespect, dismissiveness, and attitude displayed felt deeply offensive and left me questioning whether I was being treated differently because of my race. No customer should ever leave a store feeling humiliated, dismissed, or uncomfortable after asking a basic question.
As someone who has supported BJ’s for years, this interaction was unacceptable and incredibly disheartening. Customer service should be rooted in professionalism and respect, regardless of who the customer is. Based on this experience, BJ’s seriously needs to evaluate how customers are being treated and who they place in team lead customer-facing roles.
If I could give zero or negative 1 million for my interaction with Daniel I would. Daniel gets negative stars.
After my unfortunate interaction with Daniel, I had the pleasure of being assisted by a true Wonderful Women named Jessica and April. They completely turned what started as a horrible experience into a genuinely positive one.
Jessica and April was kind, warm, personable, patient, and incredibly knowledgeable. From the moment they stepped in, they made me feel valued as a customer and treated me with professionalism, care, and respect. Their customer service skills are exceptional, and they handled the situation with grace and empathy.
If Jessica and April are not already in a management or team lead role, they absolutely should be. These ladies embodies what great leadership and customer service should look like. Employees like Jessica and April are the reason customers return. These ladies are outstanding at customer retention and creating a welcoming environment.
Jessica and April are the sole reasons I would consider coming back to this location. Both ladies deserves recognition for the excellence they brings to their roles every single day.
Both Ladies deserve 5 stars ?
And remember Daniel gets negative 1 million stars ?
Thank you”
10AM - 6PM
1021 Pine Plaza Dr #1206d, Apex
Wholesale Stores
“I had a blown tire in the way into work. They were able to fit me in pretty quickly for a walk in. My tire couldn't be repaired so they ordered a replacement and told me it would be here in 24-48 hours. Well, I received a call same day saying tire had arrived and to schedule my appointment. I told them I would take first available and the person told me he could fit me in now if I was close by (which I was!). They replaced it no problem, I think the mechanic was Jhon or Jhony? Thank you for fitting me in! The girl at the front also gave me a coupon for whenever I had to come back. Overall great experience.”
“Sam’s Club has a huge selection of just about everything, usually in quantities appropriate for either a large family or preparing for a minor apocalypse. 😂
I especially love their prepared meals and surprisingly great-quality clothes. The inventory changes pretty often, so there’s usually something new to find, which is how I go in for groceries and somehow leave with pants.
It gets VERY busy, so I highly recommend going early during the week and avoiding weekends if you value peace.
Great selection, good quality, bulk sizes, and apparently enough going for it for me to keep coming back.
That said things I'd love to see:
- A much larger Mediterranean/international foods section
- Prepared meal rotations so there are new dinners to discover instead of the same weekly lineup.
- More salads and high-protein, lower-calorie prepared foods that are healthy and delicious.
- More fresh bakery items in smaller packages. I don't necessarily need 36 muffins.
- More travel-size/sample packs before committing to enough of a product to supply a small municipality.
- More variety within bulk packages
- More interesting international snacks and seasonal foods.”
“I sometimes go with some relatives to shop for the restaurant they own. The place is huge and some areas are really cold... but all-in-all the warehouse is clean and the staff very professional. i don't know how they manage to keep track of everything in there... good job, keep it up!”