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“Our fiber internet board on the outside panel died last night and their technician Mitchell was both quick to take action and pleasant to work with. 10/10, would recommend him to anyone I know.”
“I have been doing business with Miguel for four years now. He is extremely professional, thorough, and quick to respond and deliver. I highly recommend him for all of your needs!”
“The store manager Ree was unbelievably helpful. She was amazing and was able to help multiple customers thoroughly at the same time. The other employees were great as well and it was a great, easy experience.”
“If you need anything and looking for exceptional help and service, be sure to see Daniel Miller...I went in today to just turn in my old modem setup, as I have been having connection issues...He was beyond helpful in helping me do so and even took a look at my plan, without me even asking to do so, and was able to save me money... Definitely professional and super helpful...Thank you and highly recommend!”
“Elizabeth and Will were exceptional! I had a terrible experience at another store, so I came here to this one and both of them treated me so amazing on arrival! The only tmobile store i’ll be going to from now in Rock Hill!! 10/10 stars! Thank you guys!”
“As we walked in they were extremely helpful and answered all of our questions, and helped us switch over thank you to the sweet workers they truly know what they are doing!!”
“Josh was the manager on duty. He walked me through finding the best phone that suits my needs. He was very professional and kind and I appreciate everything that he did. T-Mobile is amazing
.”
“Bryce was super helpful in getting me set up with a phone upgrade. He was able to do in 20 minutes what 3 phone calls, 2 online chats, and a different Spectrum store couldnt do in 2 hours. Thanks Bryce!”
“Premier Barter Exchange is an absolutely fantastic company that deserves all the praise in the world! I cannot express enough how much I appreciate their incredible services that have made my life so much easier. From travel to home services, they have everything you could possibly need.”
“Last month I came to the establishment so i can switch Internet providers and also to purchase a mobile phone for personal uses. Very astounded by the awesome customer service I received and the managers were so kind including the assistant manager of the store location, she definitely walked me through the benefits of having T-Mobile service and then some. I'm satisfied with both my Internet/phone service and would definitely recommend anyone to T-Mobile for phone,tablet, Internet although with other accessories”
“The workers in there, when I visited today, were really friendly and upbeat, in particular, the woman whose name I’m afraid I can’t spell at this moment. She helped me quickly with getting my phone upgraded to an IPhone 17 Pro Max. She kept checking in on me to make sure the iCloud was downloading correctly. Unfortunately, at no fault of theirs, I had to finish my iCloud transfer at home due to having perishable food in the car, which was fine since the SIM card had already transferred over.”
“10/10 Stars. I couldn't have had better customer service reps. Going into phone stores is like having to deal with car dealerships where you have to be on guard when negotiating. But thank God I got JASON and CAM. I came in knowing exactly what I wanted: to add 2 extra lines, free phones, lowest bill possible, port a number, no nonsense. I'm a difficult, persistent customer, and they accommodated every question and concern I had, tactfully and professionally. Jason ran his people like a disciplined general and Cam handled his business and made sure that the number was pushed along, ported, and working before I left the store. I believe I was there for an hour or so, but my time was not wasted, and I am completely satisfied with the monthly bill I'm committed to paying. These guys were true bosses and I will absolutely do business with them when it's time to upgrade. DON'T GO ANYWHERE ELSE!!!!!!!”
“Ordered online thru T-Life. Been with them for over 10 years. No longer an up and comer but a legitimate top flight cellular service. We love our t-mobile wireless internet. It is awesome.”
“I had such a great experience at the T-Mobile store thanks to Stephen and Paris. From the moment I walked in, they provided truly stellar customer service. They were both incredibly friendly, patient, and knowledgeable, taking the time to answer all of my questions and make sure everything was set up perfectly.
What really stood out was how attentive and professional they were throughout the entire process. It’s clear they genuinely care about helping customers and making sure you leave satisfied. Stephen and Paris made what could have been a stressful phone visit quick, easy, and actually enjoyable.
If you visit this store, you’re in great hands with Stephen and Paris. Their excellent service is a perfect example of what great customer care should look like. Thank you both for going above and beyond!”
“I had a very good experience with Dev. He was the assistant store manager, and we had significant challenges to converting my AT&T account, but he stuck with it and eventually we were able to get the job done. I admired his work ethic and his interaction with other customers and staff as well as with me.”
“Toccara, give me awesome customer service. Very professional he even recommended better packages that I currently have now and let me know when my current promotions will be over with. which means she paid attention and address the needsand service for my account. Thanks Guys please keep up Plz keep up your special offers in your promotions.. Also, please get better service in zip code 29715 we need another Tower installed there.”
“The Steele Creek Verizon Customer Service was amazing! I appreciate the team members that worked to help me to upgrade my phone. They were kind and courteous, going above and beyond their policy standards.
I would recommend this location to any out-of-state and local customers of Verizon! They welcome any transfers to the Verizon Wireless network with open arms!
I strongly recommend Mr. Travares and Mr. Johnny! You will not be disappointed in their customer service!”
8:30AM - 5PM
332 Lillington Ave, Charlotte
Internet Service Providers
“They've been so good to me. Actually care about me and my health issues. I can always get an appointment worked in when I need them. Thankful to have found him.”
“This T-Mobile store's customer service & attention to detail with some issues we had with an older model phone and in getting a new phone were absolutely amazing!!! Ray was INCREDIBLY HELPFUL!!! I can't possibly give him enough credit for the wonderful help he gave us!”
“Excellent Experience at Verizon thanks to John and Sean! Both were incredibly knowledgeable, patient, and genuinely helpful from start to finish. They took the time to explain all my options clearly, answered every question I had, and made sure I left with exactly what I needed! Their customer service was top-notch, friendly, and professional. If you’re looking for great service at Verizon, definitely ask for John and/or Sean! Thanks again, you both are Rockstars!”
“We purchased new iPhones today and Evan was remarkable! He made sure that the plan that we selected was what we wanted and needed. He is competent, professional and truly understands excellent customer service! Well done Evan!”
“The folks at this location have always been helpful. I had the hardest time with transferring my mother’s phone from T-Mobile and the staff were patient and compassionate to my situation. Thank you for always providing the best customer service!”
“Susan was incredible! She treated me and my wife very well, I was surprised that she spoke Spanish too, what a talented girl! I loved coming here and I will definitely come back, they gave me a free phone too, very grateful to be a Verizon customer. :)”
“I had to cancel due to unexpected circumstances and when I called- this evening-I spoke with Nadia. The BEST customer service I’ve had on the phone in a long time. I appreciate her patience and letting me know about all the details if I decide to get internet again. This is the type of service anyone would be thrilled to deal with. Especially while having to cancel a plan. I’m sure I will be back with spectrum when the time is right! Thank you for being awesome Nadia!”
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“Everyone at this store was beyond kind and helpful! Being a seasoned citizen who used a 5 yr. old phone, I was dreading this experience. Eian was so understanding and knowledgeable. He my chore into an enjoyable time! I'm totally happy.”