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“I have been doing business with Miguel for four years now. He is extremely professional, thorough, and quick to respond and deliver. I highly recommend him for all of your needs!”
“Went in to activate and transfer my new iPhone. Ree made the process extremely fast and efficient, delivering excellent customer service while also assisting another customer. The process took no time at all. She had a great dynamic with her team and you could tell they enjoyed working for her and with her.”
“The team here is GREAT. I had just been ignored at a nearby store after telling the employee I needed two new Samsung S26 Ultras along with chargers, cases, screen protectors, etc ($3500+), all so that employee could spend almost 30 minutes on the phone with someone that didn't pay their bill.
From the minute I walked in here the employees and manager - Cameron, Dina, and JR - were attentive and helpful despite there already being multiple customers in the store. They were able to assist my wife and I in a respectful and timely manner while still seeing to the needs of other customers.
Not only were they able to make sure I got what I came for, Cameron showed remarkable salesmanship and talked me into purchasing a new line with a Galaxy 9 watch for my wife. She is very happy with the product and I was happy with the knowledge, professionalism, and cheerfulness of the team.
The only complaint that I have about this process has NOTHING to do with the team members and EVERYTHING to do with the T-Life App. This app is absolute garbage. I knew that T-Mobile was phasing out in-store computers and tablets in favor of pushing the T-Life App, but this thing has been nothing but a problem. I tried 3 times to make the purchase with the app, Cameron tried 3 times, Dina tried 3 times, but no matter what we did it would delete EVERYTHING we had done as soon as we went to finalize the purchase.
This should be a wakeup call for T-Mobile. You've managed to put a wonderful team together, now you just need to give them better, more reliable, tools to ensure they are able to help your customers.
Again, HUGE THANK YOU TO CAMERON, DINA, AND JR FOR MAKING MY EXPERIENCE BETTER.
Duck picture is unrelated.”
“Oreo & Lonnie were great helping me out with my new phone! Came in since my phone was blacked out & they set me up definitely recommend yall coming down here !”
“The employees were very knowledgeable and did not seem impatient with our questions or the length of time it takes to set up 2 new phones. The store was well staffed and had phones in stock.”
“I needed to write a review for Anna C. We came in slightly unprepared, and it did take us a long time, but Anna was sooooo patient and helpful. She stayed late and spent so much time with us to get us what we needed. I'm very appreciative of her time and assistance!”
“CAM, JEIMY AND JENNALEE.... REMARKABLE CUSTOMER SERVICE. It was Cam's 1st day and I was his 1st customer. They were very helpful, answered all of my questions. Made sure I was comfortable with my purchases. Awesome team. As I said yesterday when u feel pressure think of MIss Erica (I kept them laughing) .”
“Premier Barter Exchange is an absolutely fantastic company that deserves all the praise in the world! I cannot express enough how much I appreciate their incredible services that have made my life so much easier. From travel to home services, they have everything you could possibly need.”
“Last month I came to the establishment so i can switch Internet providers and also to purchase a mobile phone for personal uses. Very astounded by the awesome customer service I received and the managers were so kind including the assistant manager of the store location, she definitely walked me through the benefits of having T-Mobile service and then some. I'm satisfied with both my Internet/phone service and would definitely recommend anyone to T-Mobile for phone,tablet, Internet although with other accessories”
“Leilani was kind, generous, and would not stop until my very complex problem with four devices and my previous provider, which neither of us had seen before, was solved.”
“Came in at about 12:15 today to grab a new phone last minute. My LCD screen was going in and out on my 15+ but had gotten really bad this morning and I wasnt able to use it, so i needed a new phone immedietly. I went in and kept it simple and got the iphone 17e. I dont recall the guys name who helped me, but he was a younger latino gentleman with a beard. He was great! He went over everything effeciently and accurately. I knew exactly what I was signing and why. I was in a bit of a time crunch (he didnt even know this) and he got me in and out in, I swear about 20 minutes. Easiest transaction ive ever had getting a new phone. I greatly appreciated his help today. I want to make sure he is recognized for this. Thank you again!!!”
“I had a very good experience with Dev. He was the assistant store manager, and we had significant challenges to converting my AT&T account, but he stuck with it and eventually we were able to get the job done. I admired his work ethic and his interaction with other customers and staff as well as with me.”
“Toccara, give me awesome customer service. Very professional he even recommended better packages that I currently have now and let me know when my current promotions will be over with. which means she paid attention and address the needsand service for my account. Thanks Guys please keep up Plz keep up your special offers in your promotions.. Also, please get better service in zip code 29715 we need another Tower installed there.”
“5 stars not for the management but for the two employees, I was dealing with Allison. Too many customers to handle for two, but they both were doing great to keep the ball rolling. Allison was very nice”
“Sean was our Salesman and he actually helped us out greatly with pointing my husband in the right direction to fix his phone and helped me get a better deal on my perk bundle and went above and beyond for customers who needed the help highly recommend!!!”
“Kanesha was so kind and helpful in assisting me with upgrading and setting up my mom‘s new phone! This is a task we’ve been putting off, and she made it painless.”
8:30AM - 5PM
332 Lillington Ave, Charlotte
Internet Service Providers
“They've been so good to me. Actually care about me and my health issues. I can always get an appointment worked in when I need them. Thankful to have found him.”
“The Steele Creek Verizon Customer Service was amazing! I appreciate the team members that worked to help me to upgrade my phone. They were kind and courteous, going above and beyond their policy standards.
I would recommend this location to any out-of-state and local customers of Verizon! They welcome any transfers to the Verizon Wireless network with open arms!
I strongly recommend Mr. Travares and Mr. Johnny! You will not be disappointed in their customer service!”
“I had a wonderful experience with Holly at the T-Mobile store by my home. She had to spend a lot of time with me and was so professional, sweet and extremely knowledgeable. She is a valuable asset to your company! Thanks Holly!”
“After 3 sessions of what I thought was quality help from Verizon’s chat representatives to purchase a new phone for my daughter’s birthday… one thing after another continued to go wrong with the transaction and I was beyond frustrated. I ended up having to pick-up the new phone from this retail location and was unable to activate the phone due to a billing issue in the system (but at the time I was not aware that this was the cause). Ashley, from this store, noticed the issue (which was going to eventually charge my account the full price of the phone vs. a payment plan) if we did not take action. Ashley called me when she noticed the issue to alert me to the problem - and i ended up going to sit down with her in person to sort it all put. Rahi assisted with solving the problems and was the feet on the ground to make the changes happen - while Ashley guided him through how to solve the problem. I am so incredibly thankful for Ashley and Rahi - and know exactly where I will be going if I have any issues in the future! Thank you both for incredible customer service and a job well done!!”
“I want to thank Jammonie at this location! I went in looking to lower my plan and see about upgrades and she was so helpful during the experience and with my options. She made the transition to a new phone seamless and I was in and out of the store within an hour. She was awesome, thank you Jamonnie!!”
“I walked into this Verizon store with a broken phone and walked out with an immediate resolution! Garrett was quick, friendly, and professional, going above and beyond to make me feel valued as a customer and to get me the help I needed. Because of him, this will be my go-to Verizon location whenever I need support.”
“Travis and BK were amazing helping my mom get set up with a new phone. Customer service was over the top. Greatly appreciate their attention to detail and overall knowledge.”
“I had to cancel due to unexpected circumstances and when I called- this evening-I spoke with Nadia. The BEST customer service I’ve had on the phone in a long time. I appreciate her patience and letting me know about all the details if I decide to get internet again. This is the type of service anyone would be thrilled to deal with. Especially while having to cancel a plan. I’m sure I will be back with spectrum when the time is right! Thank you for being awesome Nadia!”
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“My old phone died on me yesterday and I went to a Boost store close to my home in Mint Hill, they were able to get the transfer going but was closing in 30 minutes and I needed at least to 2 1/2 hours to complete the transfer. Of course I had problems.
The next morning, I went to the Boost Store in Pineville NC. Maya the service rep / cashier came to my rescue, Maya noticed all of my info didn't transfer over, so she downloaded my new phone numerous times, collecting data from the cloud and wherever she could go so that I could get my new phone working the way I want it to work.
Maya DID IT with a pleasant demeanor and the patience of JOB. I REALLY appreciate her determination to get what I want and SHE DID IT!! Thanks Maya!!”