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“Finally, I found a place that could fit my difficult feet and make them comfortable! Everyone was so friendly and helpful, taking the time to make sure things were right. My first experience with a pedorthist was a game changer as he easily identified the cause of the pain I'd been experiencing and what to do about it. Wide selection of attractive shoes, brands, and sizes. This is my shoe store from now on. Thank you, Angela!”
“They went above and beyond for me. I sent my shoes to be repaired and when they returned I went to pick them up on the way to a job site that would require my boots. I absentmindedly forgot that I had to take the laces and soles out of the boots prior to sending them but they helped me piecemeal soles and laces that would work that they had lying around. It would’ve been easier to have me purchase new ones. Service like that makes the drive there worth it. Cannot thank them enough.”
“Just had my first order delivered today. I seen online that the charlotte location had the perfect hellstar shirt I was looking for, I’ve been following for a long time on Instagram but after this purchase I’m more than impressed, they even put in a orange tote bag with my order. I highly recommend them, they’re legit, they have new and preowned designer clothes and shoes, and if you order online, they get it shipped out fast. Great company, great business…”
“These folks are awesome! Truly the best DXL in the NC/SC area.
Outstanding customer service, great inventory and very knowledgeable in the current styles! I see why they are considered a “flagship southeast store”.
Highly recommend!!”
“I can’t say enough Nice things about this store … KARINA bent over backwards to help me she was so pleasant to work with and such a sweet girl. I would give them 10 stars if I could.”
“The staff here is wonderful! I picked up an online order on a very busy day and the staff members were friendly, quick, and professional. I agree with other reviews: if you are going to a Vans store, you 100% need to go to the Carolina Place Mall location.”
“The most excellent service with a smile. The ladies were so kind and helpful. I needed a 30 year old hat reshaped that meant a lot to me. Brittany was so careful to get it just right. If you're a Cowboy like me, shop nowhere else.
I'm an honest Park Ranger. Ranger Brooks. I'll never go anywhere but here for now on...”
“MK was awesome! I was looking for a specific pair of Air Force 1’s for my husband and didn’t see them on display. She showed me how to work the in store mode on the app to make sure they have them in stock. She then proceeded to look in her system and realized they were in back but not unloaded by truck due to a future release date. She went out her way to find them for me to purchase. It was all effortless and seamless. Thanks to her my husband got his anniversary gift”
“Drove a distance to pick up an online order. Staff present on Thursday Sept 7th were excellent. Tony was extremely helpful and courteous, as were the other 2 young ladies present.”
“I have purchased a couple of pairs of shoes here.You can get nice quality shoes at an affordable price. The selection is adequate and the staff is always helpful.”
“The ladies in there today were so helpful, friendly, and knowledgeable. I haven’t received this type of great customer service in years, and I didn’t even buy anything. I will go back for sure to make a purchase.”
“Great sales @ Journeys. And I must mention the helpful staff. I generally never mention names, but William and Anabelle @ the Carolina place location went above and beyond trying to find the perfect shoe and fit for my husband and I.”
“I really appreciated the assistance I received from this store last week. The manager went above and beyond when I returned Jordan’s. Let’s remember retail employees are coming back to more work and less hours/money. Kindness and gratitude required.”
“Wanted to make a review just to say how grateful I am for Bethany!! I was looking for a certain pair of shoes for Christmas and no where within a 5hr radius had them, except rack room shoes in Pineville, NC. After a not so pleasant experience with the international shipping department, Bethany went ABOVE AND BEYOND to see that I was ably to get these shoes. She did a store transfer and I had the shoes the next day. Thank you Bethany for proving that there is still good in this world. My little girl’s wish list was able to be completed because of YOU!! You’ll never know how thankful I am for your generosity and I sure hope Rack Room Shoes not only knows but recognizes the amazing person that they have on their team. Thank you again Bethany, I hope you have the Merriest of Christmases ?”
“I absolutely love this store! I needed a shoe that was sold out, I went to several other stores before shopping with Dtlr which Dtlr had sold out the shoe as well. Michael and Aaron went above and beyond and located the sneaker in Texas. If your looking for great customer service and dope styles please go see them at the Carolina Place Mall.”
“While every other shoes store in the mall was very rude aka FINISH LINE, FOOTLOCKER AND DTLR , Snipes was helpful and had a show I wanted. Thank you snipes. If your in Carolina place only go to snipes don’t waste time with other major chain shoes stores”
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“My daughter's shopping experience was wonderful! Izajoonette Wilmore was our stylist and she was amazing! She was energetic, funny, knowledgeable, and honest. We felt relaxed and comfortable and she made it an enjoyable afternoon!”