Verizon provides a positive customer experience at its Raleigh store, where staff members are dedicated to helping customers with their mobile, 5G home internet, and business needs. Customers appreciate the convenience of scheduling in-store appointments online and the option for online orders to be picked up in-store or delivered. Many reviews highlight the exceptional customer service, noting associates like Kimberley, Kayla, Myles, JP, and Diego for their professionalism and support. Customers have experienced thorough assistance with phone setups and billing inquiries, often feeling well cared for, even during busy times. The store atmosphere is lively, with staff maintaining a positive spirit despite challenges. Overall, Verizon's Raleigh location is highly recommended for its knowledgeable team and commitment to customer satisfaction.
Audrey has helped me with my phone quickly and has made it so I will remain a Verizon customer. Great customer service!
July 2026
Fantastic experience at this store all thanks to Kaysyn! Brought my mom to the store to upgrade her very old phone and out of date plan. He patiently walked us through all the options then step by step got her new plan and new phone set up. Kind, thoughtful and took all the stress out of the process. Thank you K!
June 2026
Updated: I am updating my review to five stars after I return the next morning with the same problem and the manager Ray made sure that I was sorted out.
