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“Absolutely LOVE the Morrisville Branch under the direction of Mary Jane Royals! She is a true gem & is always so kind & helpful & professional! For the needs of small businesses, Amy Hoke is a FANTASTIC person, lender, & friend. She legitimately LOVES her job & she is good at it. Highly recommend these ladies!!!”
“Great customer service! The team at Woodforest Bank in Mooresville really takes care of the community. Special thanks to Mitchell Griffin for his professionalism and skills—he makes every visit smooth and stress-free. Highly recommend this branch!””
“Best bank in NC. The Durham branch specifically is absolutely great. They support my business like they are a part of the team. Calls about random checks to make sure they are right, calls me if any of my accounts are low so I can move money, and have a ton of business services. I have recently changed my merchant services over and that has been exceptional as well.
From Ian, Stafford, and Brooke at the teller window to Beth and Katie who always ask how business is and great me by name, thanks.
In an industry that is just not typically fun or exciting to go to these guys stand out with great customer service!”
“Encore has been working with Pinnacle Bank for the last 12 months and it has been an amazing partnership. As an HOA Management Firm, Pinnacle and their team are always there to assist. Callie Young and Rebecca Hess are my direct liaisons and always go above and beyond. I would recommend them to anyone!”
“I've banked with Fidelity for a couple of years now, transitioning to them after I had a fraud scare. I'm very impressed with how well they take care of me, including notifying me when something looks a little concerning. More importantly, I have a personal banker - someone who takes care of me and my business. I'll never bank anywhere else.”
“First of all the manager and staff are beyond phenomenal. I’m always greeted with such class and Professionalism. The ladies here always know what they are doing and times I’ve come and there were multiple customers they were so proficient and serviced everyone without a long wait. Definitely Class A customer service. This is, by far, my favorite location. On my way there now in fact!!??”
“I talked to Miss Braxton the branch manager she gave me excellent customer service when I came in today and then I was having difficulty on y’all‘s customer service line and I had to hang up with them and actually call the bank location at 10050 Glenwood Ave. and she answered the phone and she answered all my questions so she gave me excellent customer service on the phone and excellent in person customer service”
9AM - 5PM
2705 Durham-Chapel Hill Blvd, Durham
Banks
“If this app/card was able to be on smart phones this would be a perfect 10 for me. This app is amazing with communication with needed information and timing after each transaction is placed.”
9AM - 6PM
2705 Durham-Chapel Hill Blvd, Durham
Banks
“I see why this place is highly-rated: Exceptional customer service!The branch manager, Shanai and Sylvia went above and beyond to assist me during my visit. This bank is highly underrated and I recommend it to anyone that wants to feel valued as a patron.”
“I really like this bank. I come at least once a week to make deposits for my business. Derrick and Heather are always super friendly and professional. The atmosphere here overlooking the DBAP is not your typical bank.”
“For me they are excellent people, they have always helped me. Furthermore, they are human beings and as such we are sometimes supposed to make mistakes. But so far they have treated me very well, very kind and helpful, and have answered all my doubts!! I congratulate you!!”
8:30AM - 5:30PM
7103 NC-751, Durham
Banks
“I came in around 3pm on a Friday to open up a business account. Was greeted by Douglas Fernandez, who was patient and extremely professional in helping me getting the account set up. Very pleased with the experience, would recommend this branch.”
9AM - 5PM
4811 Hope Valley Rd, Durham
Banks
“I went into this bank to deposit a check. I also had trouble resetting my pin code. Justin was such a great help! He volunteered to assist with a smile, great attitude, and he was very patient because my phone also died. I always go to this location! Great job Justin ?”
“I have been with this bank for over 10 years and the services have always been great. The employees are great and very friendly. My last encounter was with Susan Fortenberry and the universal rep at the SW Cary branch.. They were very friendly and accommodating. Great employees!”
“I have a most frustrating issue with RBC bank regarding a mortgage loan payment they ruled was a single late payment Caused by the inability of the USPS to deliver a payment in sufficient time to be processed. Despite my numerous protests , RBC advised they were filing a report with an un-named Credit Bureau charging my account with a late payment fee. In fact , RBC personnel told me the delayed payment was Not caused by me. RBC would NOT provide me with any internal reports prepared by them & simply exhibited a\”
9AM - 5PM
5070 Arco St, Cary
Banks
“Excellent customer service experience thanks to MIKE! We came in 10:30am on a Saturday because we were advised by Chase to go to a Chase bank branch to follow up on a credit card application with identity verification. Mike greeted us right when we stepped in. We did not have an appointment and Mike said the 1 banker currently working was fully booked that day. Mike stated although he was not a banker, he would try to help us figure out what needed to be done. We went into his office and he followed the instructions we were given to verify my identity. The in person verification process took about 10 minutes and we were approved! We REALLY appreciate Mike going outside of his role to at least see if he could do anything to help. He could have easily said we needed to make an appointment or come back another day when a banker was available. Thank you Mike!”
“As a small business owner, HomeTrust Bank has made me feel so welcome. They are always so responsive and check in with me by phone and email to make sure everything is just perfect!”
8:30AM - 5:30PM
2339 Davis Dr, Cary
Banks
“THANK YOU COASTAL CREDIT UNION !! Best friendly customer service from Coastal Manager Ferlino Smart! My cash deposit at the Coastal ATM was declined because i put in wrong pswd, then the ATM tried to return my cash to me but jammed. I thought id lost my $140. I went into the Coastal office and was immediately helped by Mgr Ferlino Smart. She figured out what happened with the machine, and reimbursed me my $140 after end-of-day trueup. I had used a card from a “big international bank” and had called them for help, but they played me off! Then hung up on me. THANK YOU COASTAL CREDIT UNION !!!”
“Steve with First Bank in Cary is very helpful and responsive, we work with multiple companies which bank with First Bank and Steve is always there to help us with any questions. Highly recommend!”
8:30AM - 5:30PM
9101 Chapel Hill Rd, Cary
Banks
“Excellent service for a visit to add a member to our account. Caleb was efficient and kind. We were in and out in 20mins. Will definitely visit that branch again.”
8:30AM - 5:30PM
7870 Brier Creek Pkwy, Raleigh
Banks
“Greetings, I have a question? Can I get a loan with you without credit experience, if the answer is positive, what would the interest rate be? It is to buy a vehicle. Thanks in advance”
8:30AM - 5:30PM
108 Olive Branch Rd, Durham
Banks
“I had an issue with a disbursement check and the teller and manager could have just said there was nothing they could do, but they went to the extra effort to resolve the problem. It was a big help, and I’m immensely grateful. Thank you.”
“Thomas offered outstanding support in establishing my account at 5/3. He maintained a calm and professional demeanor, which I valued. He also took the necessary time to confirm I was completely set and prepared to move forward.”
8:30AM - 5:30PM
1405 Bradford View Dr, Cary
Banks
“Fran is a gem and an angel of a human being! I came into the branch today because I was having a lot of trouble transferring some funds from FCB to another bank (in NY state), which resulted in a lot of fees and headaches. She was extremely proactive and suggested she call the NY bank manager to figure it all out. Right there, she has already gone ⭐ABOVE and BEYOND.⭐
Unfortunately, the NY branch manager was extremely rude to the both of us, at one point withholding basic information about my account, being vague, and telling me to “go on the app” to figure it out. When I told him I was on the app, but couldn’t read it, he said, “then go print it out.” It was atrocious customer service from the NY branch manager and Fran was RIGHT THERE with me to help navigate. It felt so good to have someone on my side to help. She spent almost an hour with me, speaking to other branches and getting it all sorted with dogged determination. In a world of managers who say, “just go look on the app,” Fran is a diamond!! ?
Wherever Fran goes, that’s where I’ll bank - as long as it's not the NY bank.”
“I want to express my gratitude to all the staff at the Woodcroft branch for their efficient work, which not only made the whole process smoother but also saved me waiting time. Fernando, along with the other employees, worked together to provide outstanding service. The teamwork and professionalism displayed truly impressed me. Thank you Woodcroft branch, thank you Wells Fargo.”
9AM - 5PM
610 Magness Dr, Cary
Banks
“I've been a client of Chase Bank for several years, and every visit reaffirms why I choose to bank with them. The level of service and personalized attention I receive is unparalleled.The branch manager, Wes, is a standout. Every time I walk in, he greets me by name with a friendly smile, making me feel more like a valued friend than just a customer. His approachable demeanor and genuine care for clients set the tone for the entire branch.Keith, the business banker, is another reason I'm loyal to this branch. Whenever I have business banking needs, Keith is not just helpful but also enthusiastic about assisting. He takes the time to understand my needs, offers tailored advice, and ensures I have all the resources I need for my business to thrive.David, the Chase Private Client Advisor, is incredibly efficient and professional. He's always available to assist with more complex financial inquiries or services, responding promptly and with a level of expertise that instills confidence in his recommendations.Even the tellers at this branch deserve a special mention. They are not just efficient in their transactions but also remarkably personable. They remember me and greet me warmly, adding a personal touch that is rare in today's fast-paced world.In summary, the team at this Chase Bank branch makes banking a pleasant and stress-free experience. Their commitment to excellent customer service, combined with their professional expertise, makes them stand out. I wholeheartedly recommend this branch to anyone looking for a reliable and friendly banking experience.”
“Had a great experience with Southern First when I bought my first real estate property. I worked with John Terry and Laura Keefer, both were very professional and helpful. I highly recommend them to those who need residential or commercial real estate loan.”
9AM - 5PM
216 NC-54, Durham
Banks
“Extremely helpful staff. I managed to get approved for 2 business credit cards in a span of 4 months. They told me exactly what I should do to increase my chances and the manager is definitely on top of Chase's product lineup.”
9AM - 5PM
7870 Alexander Prom Pl #125, Raleigh
Banks
“I had a phenomenal customer service experience this afternoon with NFCU representative Mercedes, who went above and beyond to ensure all three of my requests were handled quickly, professionally, and with incredible kindness. Mercedes clearly knew what she was doing and made me feel comfortable and well cared for while she printed and explained my auto loan pre-approval paperwork, obtained and notarized my auto loan lien release, and reset my NFCU account password so I can once again log into my online dashboard. I am sincerely grateful for my interaction with Mercedes today and think she is a perfect representative for the organization!”
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“Sheryl is the best worker, she does an impeccable job, I got the best service in the world after losing my bank card. I have always had good service at any bank, but this is the best bank in my opinion!”