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“I’ve been using their services for a few months now. It's so much easier to find a branch no matter where I go. I've always gotten great customer service.”
“Ms.Smokes provided excellent service while helping me set up my account. She was professional, patient, and made sure everything went smoothly from start to finish.”
“I sincerely thank Ms. Amy Hoke, Ms. Mary Jane Royals, and the friendly staff at the Fidelity Bank for their outstanding service. From start to finish, they demonstrated exceptional professionalism, patience, and attention to detail. Their guidance and support throughout the entire process made everything smooth, efficient, and stress-free. They took the time to explain each step clearly and were always responsive and helpful. The closing process was seamless thanks to their expertise and dedication. It’s refreshing to work with a team that truly values its customers and goes above and beyond to ensure a positive experience. I highly recommend Fidelity Bank and this wonderful team.”
“Best bank in NC. The Durham branch specifically is absolutely great. They support my business like they are a part of the team. Calls about random checks to make sure they are right, calls me if any of my accounts are low so I can move money, and have a ton of business services. I have recently changed my merchant services over and that has been exceptional as well.
From Ian, Stafford, and Brooke at the teller window to Beth and Katie who always ask how business is and great me by name, thanks.
In an industry that is just not typically fun or exciting to go to these guys stand out with great customer service!”
“Huge thanks to Gayathri Pillai at First Horizon bank for making my account opening a breeze! The process was explained clearly, all my questions were addressed thoroughly and the service was both efficient and courteous.
Gayathri was friendly, knowledgeable and super efficient - customer service done right!”
“Encore has been working with Pinnacle Bank for the last 12 months and it has been an amazing partnership. As an HOA Management Firm, Pinnacle and their team are always there to assist. Callie Young and Rebecca Hess are my direct liaisons and always go above and beyond. I would recommend them to anyone!”
“First of all the manager and staff are beyond phenomenal. I’m always greeted with such class and Professionalism. The ladies here always know what they are doing and times I’ve come and there were multiple customers they were so proficient and serviced everyone without a long wait. Definitely Class A customer service. This is, by far, my favorite location. On my way there now in fact!!??”
“My recent experience was one for the books.
I unfortunately doubled paid on my taxes and had to call customer service for assistance, as I didn’t wanted to make sure the error was corrected. I was immediately connected with service rep, “Cali” McClendon. I informed her of my plight and she immediately took action to assist with the matter. She contacted with colleague, Sheila Davis and the three of us worked out a solution to correct the matter.
The next day, the charge dropped off as we had discussed and I thought nothing else of it. I received a call that same day from Cali and Sheila following up to ensure that I had followed their directive. They noticed an issue and immediately directed me on what needed to happen and provided me with their number for follow-up.
Needless to say, they helped me resolve the matter and the experience warmed my heart and gave me that small town, homey bank feeling that drew me to M&F in the first place. I’m thankful for these two ladies and want their manager, John Sanders to know he has an amazing staff that these two are deserving of acknowledgment and praise.
I also want to give a special shoutout to Dorian and the young lady that help process my request. With service like this, you’ll have my business for life. Thank you all for your assistance.”
“I see why this place is highly-rated: Exceptional customer service!The branch manager, Shanai and Sylvia went above and beyond to assist me during my visit. This bank is highly underrated and I recommend it to anyone that wants to feel valued as a patron.”
“I've banked with Fidelity for a couple of years now, transitioning to them after I had a fraud scare. I'm very impressed with how well they take care of me, including notifying me when something looks a little concerning. More importantly, I have a personal banker - someone who takes care of me and my business. I'll never bank anywhere else.”
“I really like this bank. I come at least once a week to make deposits for my business. Derrick and Heather are always super friendly and professional. The atmosphere here overlooking the DBAP is not your typical bank.”
“Great staff great bank really friendly.feels like right at home specially, Mr. Lou this guy will go out his way to make you smile and make it easy for you and everybody else really nice as well. They all there to take care of you.”
“I came in around 3pm on a Friday to open up a business account. Was greeted by Douglas Fernandez, who was patient and extremely professional in helping me getting the account set up. Very pleased with the experience, would recommend this branch.”
“For me they are excellent people, they have always helped me. Furthermore, they are human beings and as such we are sometimes supposed to make mistakes. But so far they have treated me very well, very kind and helpful, and have answered all my doubts!! I congratulate you!!”
“Emanuel Williams was an exceptional person and helped me beyond expectations to set up my account. And with the knowledge that I was opening my first account, in no way tried to take advantage of my inexperience! If I could rate higher then 5 stars I would.”
9AM - 2PM
4811 Hope Valley Rd, Durham
Banks
“I had a wonderful experience working with Ayelen Paez. She was incredibly helpful, patient, and kind throughout the entire process. She took the time to walk me through every step, making everything clear and easy to understand. I am 100% satisfied with her service and look forward to working with her again in the future. Highly recommended!”
“Excellent service for a visit to add a member to our account. Caleb was efficient and kind. We were in and out in 20mins. Will definitely visit that branch again.”
“Thomas offered outstanding support in establishing my account at 5/3. He maintained a calm and professional demeanor, which I valued. He also took the necessary time to confirm I was completely set and prepared to move forward.”
“Rose is awesome!
If my company had folks like Rose, I would not have to ever worry about any problems ever!
She is the best!
Thanks y'all
🤠”
“Opening an account at First Horizon Bank was great experience from start to finish. The process was smooth, fast, and incredibly well‑organized, and every step made me feel like my time and business truly mattered.
Bank staff were very welcoming with wonderful hospitality.”
“This branch delivers exceptional service every time. The entire staff consistently goes above and beyond, turning even simple transactions into a genuinely positive experience. Their professionalism, warmth, and attention to detail set a standard that’s rare to find. I’m always confident my needs will be handled with care and pride.”
“Greetings, I have a question? Can I get a loan with you without credit experience, if the answer is positive, what would the interest rate be? It is to buy a vehicle. Thanks in advance”
“Lauren Fletcher is absolutely amazing. She is the consummate professional. Her thorough knowledge of all products is outstanding. She has an endless supply of patience and always returns phone calls/emails. Lauren is first class.”
“I want to express my gratitude to all the staff at the Woodcroft branch for their efficient work, which not only made the whole process smoother but also saved me waiting time. Fernando, along with the other employees, worked together to provide outstanding service. The teamwork and professionalism displayed truly impressed me. Thank you Woodcroft branch, thank you Wells Fargo.”
9AM - 1PM
5070 Arco St, Cary
Banks
“Excellent customer service experience thanks to MIKE! We came in 10:30am on a Saturday because we were advised by Chase to go to a Chase bank branch to follow up on a credit card application with identity verification. Mike greeted us right when we stepped in. We did not have an appointment and Mike said the 1 banker currently working was fully booked that day. Mike stated although he was not a banker, he would try to help us figure out what needed to be done. We went into his office and he followed the instructions we were given to verify my identity. The in person verification process took about 10 minutes and we were approved! We REALLY appreciate Mike going outside of his role to at least see if he could do anything to help. He could have easily said we needed to make an appointment or come back another day when a banker was available. Thank you Mike!”
“Today I had the pleasure of speaking via telephone to Jordyn Jobe who works in the Cary location. Jose’ Fuentes, who works in the First Carolina Bank in Raleigh had Jordyn finish the application on my behalf regarding my account. Jordyn was very helpful and professional. I made it a point to let her know how much I appreciated her help and I told her that I would let Jose’ know that as well.”
Closed
401 N Harrison Ave, Cary
Banks
“We are so grateful for our relationship with CCU! We have banked and financed here for years now and, recently notarized documents. Thank you for the great sevice.”
“Great experience, I set up my appointment online, and opened my account. Zachary was extremely helpful, and got it all set up, and even set up debit card with Google wallet. Definitely went the extra mile, great branch and friendly staff.”
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“Sheryl is the best worker, she does an impeccable job, I got the best service in the world after losing my bank card. I have always had good service at any bank, but this is the best bank in my opinion!”