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“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“10/10 experience all around! My go to phone repair and accessory store. The owner and staff are amazing! I will not go anywhere else besides here! I come here at least a few times a month to get new screen protectors and cases because they are the most reasonably priced out of any phone store I’ve been to! At&T tried charging me 60+ for a case I found for $15 over here! I won’t go anywhere else!”
“AJ and his coworker were very awesome I love this place they fixed my phone and the time they said they were going to fix it they're really good at what they do but also be patient when they're fixing your phone I love this place I'm definitely going to return thank you guys for everything”
“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”
10AM - 6PM
6573 Pearl Rd B, Parma Heights
Mobile Phones
“S/O to Moe for helping me through the process and getting me exactly what I wanted and needed just in time for Christmas. Fully legit and great devices Thanks again Moe.”
“Michael is a great and kind person will only try to sell you what you want and help you pick a good phone carrier and will help you get your phone right before you leave great business”
“Excellent service, turnaround time and pricing!!! Very cordial and took the time to explain and show me what was wrong with my computer. Big problems or small this place handles it! I will definitely be returning if another problem arises and highly recommend this small business!!!”
“Lou was such a godsend... He was fast efficient friendly was going through loops to try to help me while customer service was failing me. Go to them for honest straight to the point help!! Will definitely be going in store for all my future transactions”
“On both my visits to the Middleburg Heights store Ronnie and Kayla were very professional and helpful. Would definitely return to this store for any further help or equipment that I need”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“Super friendly ,knowledgeable, and a great selection! I ran out of vape juice while traveling and found this place. They were super helpful and had really fair prices.”
“Awesome guy great, customer service outstanding understandable amazing never had better customer service than him. I don’t know what the lady Kelly talking about. He’s wonderful. Never had an issue and Kelly. If you came to the guy with an attitude, he have to treat you back with the attitude, you will never get better customer service than him. I went to Broadview and Pearl and I went to the other pearl store they never treat me better than him thank you Abe. You was wonderful.”
“Ihad a very fabulous experience at Metro by T-Mobile! Sree was absolutely amazing — very professional, patient, and friendly. From the moment I walked in, Sree made sure I felt welcomed and taken care of.
Sree clearly explained how to use the myMetro app, how the Tuesday offers work, and helped me understand all my plan options so I could choose the best one for my needs. There was no pressure, just honest and helpful service.
The whole process was smooth, quick, and stress-free. I truly appreciate the excellent customer service Sree provided. I highly recommend this location and especially recommend asking for Sree if you visit!
Keep up the fabulous work!”
“I never post reviews but my experience
at this store was exceptional. Kal was so helpful when I bought my phone and he spent a lot of time getting it set up and making sure that everything transferred correctly. If you ever are in the market for a new phone or plan you absolutely must come to his store. Thank you so very much, Kal!!!!”
“First and foremost, it is not often that you will encounter genuine and honest customer service! I chose to give feedback based on a personal experience I had today at this location! My hopes is that this location remains still and that the people who encounter not so good experiences visit this location! I honestly appreciate the many times I have been given the same courteous attention and time— EVERY TIME! My intentions were just to go inside, pay my bill, and keep it moving… but to my surprise; on many occasions, (someone) noticed that something was on my mind and they found it in their heart to comfort me! In closing, you NEVER KNOW what someone is going through… so if a kind person decides to devote their time to “see about you” … appreciate it! I love this store! I enjoy every moment when I visit! If I’m down and out— I know where to go! And this is real talk! Thanks a million! And continue to be a blessing to the public!”
“Bill did a great job, another local shop couldn’t/wouldn’t make the effort after charging me $160, don’t go there, you’ll go “broke.” I could tell from speaking with Bill, he’s got the knowledge and experience. Don’t waste your time anywhere else, just go to Procom.”
“I came in here. My phone was messed up not only did they walk me through the process, but they took the time. I was confused disoriented he set me up and got me on my way. I love this store.”
“Crystal is the best phone service customer service representative that I have ever dealt with. She is very friendly and helps you through the whole process. I am on my second phone with her and will soon return for a tablet. Thanks CRYSTAL !!!”
“Had a great experience here, needed my account + transfer pin info since I was switching providers and Moe had me in and out super fast. He was super nice and helpful, way more than the other metro store I had been to prior to get this done.”
“I love this store the very best best people who take care of you very nice also ❤ imma always be there costumer thank you very much my daughter was very happy with her phone XOXO you guys made her day she loves her phone ?”
“Corey helped me get a new phone in the midst of last months snowstorm, and he was awesome. Huge help, and super friendly! He got me set up with everything I needed for the new phone. We have another upgrade needed in the household, so we’ll definitely be back for Coreys helps, he is the best!!”
“Rula Wireless is a great place to get your phone fixed, buy a new phone, etc., They are Fast, Efficient, Great service. They fixed my phone in 10 minutes & I have had service & doing business with them for 7 years. Great people, Great place, Great service.”
“Came here to transfer a line and purchase a tablet. Amanda took exceptional care of us! Went above and beyond to help us out and was such a pleasure to talk to. Super informative!”
“This Verizon store is hands down the best, and the staff is 100% the reason why. My first visit was with Rachel, and I wasn’t the only customer in the store calling out her exceptional service. She made everything simple, clear, and completely stress free, and handled my phone transfer perfectly.
When I came back the next day to trade in my phone, I met Vino and Theresa, and they were just as awesome! Vino walked me through the trade in process and made me feel totally confident, while Theresa was chatting with both of us and keeping the energy fun and welcoming even while helping another customer. The vibes in this store are unmatched: chill, professional, and genuinely friendly.
If you need anything Verizon related, I can’t recommend this location enough. Ask for Rachel, Vino, or Theresa! All three were incredible and absolutely deserve recognition and a raise!!”
10AM - 7PM
27309 Wolf Rd, Bay Village
Mobile Phones
“Salem and Shane were super helpful and supportive. They provide excellent and quality service and answered all my questions! Salem was very patient in helping me with my broken screen protector and even cleaned my case for me!”
“Nick can fix anything, he provides excellent service for any reason, not just phone repair. I’ve been coming here for years for all my phone related issues; he always gives service with a big smile and he always finds the perfect phone for my needs and gives the best deal possible. One Stop Wireless is a hidden treasure.”
“These guys were extremely nice and helpful! I went in with an iPhone 7+ that is cracked, and the sound also does not work on it. Even though they unfortunately couldn’t fix the issue (due to it not being a screen/part issue, was a memory board issue and at that point is more worth it to buy a new phone entirely) they seriously tried their absolute hardest! I mean, they were trying for three hours and were also being extremely negotiable throughout. All in all since they couldn’t fix it, I got my money back, but if I ever have future phone issues, I’ll definitely be coming here. Thank you guys so much for all of your helpful efforts!”
“The charging port on my iPhone 13 Pro Max somehow got broken. I called for a quote and availability, CB, quoted me $80 and was able to provide service right away. It took about 2 hrs. Quick & easy! Thank you ?”
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“I want to thank Abe again for the service I got today. I wasn't sure if I was going to buy today, I did not have a lot of time, but wanted to stop to check out prices. Punched out of work at 4pm, pulled into my driveway by 5:07pm! In between he explained all my options, the phones I was interested in and transferred my contacts and photos. Quick and painless! Spent less than I thought I would have to as well. Thanks ✌️”