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“Olivia Howard is awesome ! She helped us with a difficult transaction that was my fault and it was on her bday too. Happy bday Olivia! You are an asset to AT &T!”
“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“Got my Iphone 15 pro max screen replaced. Took 20 minutes and so far works perfectly. Costed me $90 and others were looking upwards of $150-$380. Check this place out.”
“Gear Box was amazing. We had a faulty hdmi port on our ps5 and I called them, took it in, and had my playstation back and working perfectly all in the same day. Very friendly, extremely fair pricing (shopped around and they were unmatched), and they go the extra mile on their work even cleaning the interior while they had it open. Will definitely be using them for any future tech issues.”
“Installed replacement analog sticks on PS5 controller, Staff were friendly and knowledgeable. Communication was good and service was quick. Controller works great and the stick drift issue I had is gone.”
“I got a great deal on the phone and tablet I bought. If ever I have any issue I always go there guy there help me every single time .place is clean and very patient service very helpful..”
“Michael is a great and kind person will only try to sell you what you want and help you pick a good phone carrier and will help you get your phone right before you leave great business”
“S/O to Moe for helping me through the process and getting me exactly what I wanted and needed just in time for Christmas. Fully legit and great devices Thanks again Moe.”
“After debating for a few months on switching from T-Mobile to AT&T went to the Middleburg Hts OH in person and can be more happier Kayla and Ronnie took good care of me got 2 lines and they were very friendly and professional the really knew what they were doing it was a smooth transition they took their time to even set up the phones for us and helped us getting every discounts that we could get love the service even got us a good discount for home internet thank you Ronnie and Kayla.”
“Meeka helped after I had the horrible experience of losing my phone on this past Mother's Day! She was very sweet, knowledgeable, and got me the best deal ever! I came back the next day to get my phone activated and she helped me through that process and didn't even have to! Stayed sweet throughout the entire process! Meeka exhibits excellent customer service skills!”
“I love this store the very best best people who take care of you very nice also ❤ imma always be there costumer thank you very much my daughter was very happy with her phone XOXO you guys made her day she loves her phone ?”
“Lou did a great job helping me upgrade my service and phone he called customer service to see what perks I was qualified for and also explained services that would be best for me and my son so he’s made my switch good so far I would highly recommend his service”
“Super friendly ,knowledgeable, and a great selection! I ran out of vape juice while traveling and found this place. They were super helpful and had really fair prices.”
“I took my phone in on 6-22-26 to have it looked at for a text messaging issue I was having for about a week. I couldn't send or receive any pictures via text. I use my phone for work alot which requires pictures to be taken and sent and received from me to customers and vice versa. So a week without the ability to text pics and videos was not good. So I call Frank at this location,explained my issue and he told me to bring it in and he'll take care of me. And indeed he did. Frank went through the phone and checked all settings and tested the functions to attempt to remedy the issue. Eventually, he called tech support and they both worked for over an hour testing and checking settings ,functions and features until they got it working. After a network reset and a factory reset to the phone,I'm back in business. So I want to thank both Frank and Total wireless's tech support for fixing my issue. I would definitely recommend Total Wireless. They have great phone plans and greater customer service.”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“Great customer ? service ? outstanding Abe your my dog is ill always come back to u my G never seen better than him ? ? in the city of Cleveland u will always be 5 stars ?”
“Crystal R. is such a knowledgeable employee there. She is very helpful and makes her customers feel great leaving the store - with or without a device! ☺”
“Shout out to Mike ?? he helped my mother, get a new phone when hers broke; if you can successfully do that— I trust this location! Very outstanding service, will send future business here, just because of him!”
“Aladdin is great. We talked more like friends than a customer. We chatted for a while and I strongly suggest that that's the place to go. Thank you brother I greatly appreciate you!!!!!”
“Purchased Samsung A16 phone. Alex gave me a great price on the phone and made sure the phone was set up before I left. Was extremely happy with the service I received.”
“We came in...so tired. Long day...Had an emergency phone situation...Retail Sales Consultant: Gabe! He read our body language well and took care of us with 5 star customer service. No force deals, but just honest strait forward advice, recommendations...Glad we stopped in...”
“Fri., 6/12/26, dropped my old phone, charging port was damaged to where I couldn't charge it again.
Had recently received Boost text with offer of a $49.99 Google Pixel 10, with $60/mon plan, which I was already basically on, having added recurring $10 extra data on top of my $50/mon plan for previous 2 months.
Saturday morning called 3 boost stores after their 10am opening .
One nearest me on Lorain, near 130th, hung up immediately twice.
One on Puritas answered, explained he couldn't help me with the current phone discount offer because he was out of stock til next week.
Then I called this 10611 Lorain location further east from me, and RAFI answered, said he had one such phone in stock.
I don't drive, so took Lyft there by around 11:30am.
I CANNOT express enough praise and gratitude for Rafi's knowledgeable, helpful service.
I may be old, but am still technology ilit.
RAFI assisted at least 4 other customers while remaining available to me setting up my new phone in between.
Congratulations to Boost Mobile on finding such an excellent employee.
I'll head back there next time something needs tending to.
Thank You, RAFI, Sir!”
“Neil and Lee are very attentive and well knowledgeable on customer needs and was very respectful resourceful and helpful. They did very well with taking care of my mobile needs”
“very recommended, I've had a few screens repaired by them and they do a great job. I've never had any problems afterwards. Great place and great people”
“Orlando was extremely helpful assisting me making an insurance claim for my device. Showed me the process of filing the claim on my phone. Making it super convenient and efficient”
“Rula Wireless is a great place to get your phone fixed, buy a new phone, etc., They are Fast, Efficient, Great service. They fixed my phone in 10 minutes & I have had service & doing business with them for 7 years. Great people, Great place, Great service.”
“Helped me find what I need and helped more than I could’ve asked for. Handled everything quickly and effortlessly. I hope more people get hired like that man. Thanks for a great experience.”
“On May 3rd My phone was stolen and I went to this store in a panic. The guy working there (I didn't get his name) was absolutely compassionate and helped me quickly and professionally. He went above and beyond for me, which I really appreciate.
Thank you!!”
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“I came into the store with a complicated issue that had to do with transferring my phone lines to another account without losing promotional credits. I had been previously working with different people NOT associated with this location, and was told false and conflicting information at every turn. This became ongoing and so stressful after some time, but coming into this location, Jehyfi completely turned that around for us.
I am SO happy we had Jehyfi helping us. He worked so hard to make sure this issue got resolved and went above and beyond for us. I can't really say enough good things. It's just so clear that he is genuine, knowledgable, and really cares. 10/10 recommend this location, especially working with Jey.”