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“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“Joshua was extremely helpful! I had to come back a couple hours later for additional help and he did a great job! Very cool and calm. He stayed after closing to make sure I knew what to do (restore my messages). Thank you so much!”
“Katie is the best boost sales rep in the northeast Ohio area. She really knows her stuff! Highly recommend going to boost Mobile in Medina Ohio off North Court St.”
“Yahaira was a superior store manager who helped me resolve my phone problem. She was kind and a lovely lady to deal with. She made my day and I love Cricket. She needs a raise!!!!”
“This Verizon store is hands down the best, and the staff is 100% the reason why. My first visit was with Rachel, and I wasn’t the only customer in the store calling out her exceptional service. She made everything simple, clear, and completely stress free, and handled my phone transfer perfectly.
When I came back the next day to trade in my phone, I met Vino and Theresa, and they were just as awesome! Vino walked me through the trade in process and made me feel totally confident, while Theresa was chatting with both of us and keeping the energy fun and welcoming even while helping another customer. The vibes in this store are unmatched: chill, professional, and genuinely friendly.
If you need anything Verizon related, I can’t recommend this location enough. Ask for Rachel, Vino, or Theresa! All three were incredible and absolutely deserve recognition and a raise!!”
“I went to the store to confirm what I received in an email from Verizon. It was confirmed that the deal I thought was too good was correct. I ended up revising my plan and updating all phones. Very pleasantly handled.”
“Customer service was great but they need some new iPads holy, the thing crashed on him like 30 times making me have to stay for 2 hours on a job that could’ve taken 15 minutes”
“My husband and I had been instructed to report to the nearest AT@T Corporate store, which for us, was the Strongsville location, to resolve an issue.
We returned two cellphones, which were never activated and received an email stating we owed $700+ and when we called Customer Service we were notified they could not assist and stated we need to seek assistance at a corporate store location.
We arrived at the Strongsville location late this morning and sat down with Cristaly Martinez, Strongsville site Store Manager. We explained the backstory and timeline to Ms. Martinez who listened patiently and was diligent gathering information. Her professionalism is truly a credit to AT@T. She handled our concerns in a positive manner and successfully resolved our issue, which was a bit complex due to an error by the AT&T device return location in Dallas, TX which resulted in an erroroneous billing.
We would like to sincerely thank Ms. Martinez for her outstanding customer service. It is because of this positive experience and successful resolution facilitated by Ms. Martinez that we continue to remain AT&T customers (recently switched from Verizon, after 21 years, in December 2025).”
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“I had an excellent experience at the Verizon store. From the moment I walked in, I was greeted right away and helped immediately, which I really appreciated.
The representative who assisted me was Aaron. He was incredibly knowledgeable and took the time to walk me through every option I had available. He made sure I clearly understood everything and helped me find the best deals for my situation. He truly went above and beyond, even helping me bundle my internet and phone in a way that will save me over $200 on my monthly bills!!!
He was patient, kind, and very easy to work with throughout the entire process. At one point, other customers came in and he briefly assisted them as well, but he handled it in a way that never made me feel ignored or overlooked, which I really appreciated.
Overall, this was one of the best customer service experiences I’ve had. I’m very grateful for his help and would absolutely recommend this location!”