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“The North Royalton Verizon store is the best store in town. It's way better than the Verizon corporate stores that are in Parma and Strongsville that I visited but had to wait long waiting times just to see a rep and then had bad service. Both those stores just wanted to sell something to you and get you out of the store. Damien at the North Royalton store was excellent. He took the time to find out what my needs were and then directed me to the phones that would best meet my needs. He also was very knowledgeable with the products Verizon has to offer. I also received the best deal on a new phone then any other store around. That's why I bought my phone at this store. I will highly recommend the North Royalton Verizon store to my family and friends when they are in a need for a new phone. Thank you Damien for the excellent service that you provided me when I was at your store.”
“So I went in with a family member to get her a new phone and she got quite a deal and walked out saving more than she expected! Marissa was working that day with us and she was incredibly informative, helpful and kind. She even replaced my phone screen protector which was much appreciated. Would come again. Thank you.”
“Excellent customer service by Aaron and his colleague. They were very helpful, professional, and spent their time searching for the best solution for me.I used to go to other Verizon stores in the past, however; I am going to go to this store exclusively from now on.”
“Verizon has always been expensive but I've never once had a hard time from any associate or experience from the store I currently go too and have been a customer for many years and plan too as long as I can afford it.”
“I needed to get a new phone today along with a plan that I could afford. Josh helped me tremendously! Got me a great deal on a new iPhone 15, and answered all my questions I had! Was super nice and patient! I Highly recommend this place!”
“MJ is the most helpful, most knowledgeable and best person to work with regarding Verizon issues. He helped us straighten out a mess a former Verizon employee made with our business plan and has been our go-to-guy ever since. He single-handedly prevented us from switching providers. Highly, highly recommend this store and MJ in particular.”
“He was very nice-He explained all the changes from old phone to my new phone and the difference in the upgrade options-I was very happy with my experience. I will definitely make sure to go back if I have any issues. He was very helpful and knowledgeable.”
“10/10 customer service. I just moved into a new place and had to get new internet, and Mellow is the man! He was quick, helped me out with all my needs, and wasn’t pushy at all. No “used car salesman” attitude or anything. If you come to this store, I definitely recommend working with him if the option is available!”
“All I can say about Nick is you are lucky to have him. He bent over backwards tonight to help me get my new phone to pair with my car's android auto after 3 hours at the car dealership where they could not help me. He solved the problem. I can do my consulting work and GPS in my car again. He was kind and patient and totally focused on the solution. He would be an asset to any company. This is a young man who understands technology and people. It really was my greatest pleasure to meet him and woot in victory when he solved the problem. Thank you so very much for being you and for helping me. Don't ever change.”
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“I cannot say enough wonderful things about Alex. He spent over 3 hours with me trying to diagnose an issue with my phone (which ended up being an Apple issue, not Verizon). He went above and beyond in not only trying to find a solution but taking awesome care of everyone else who walked into the door. He was patient and kind and never pushy. Would recommend going to this store over any others in the area.”