Verizon is a reliable and convenient choice for all your mobile, 5G home internet, and business needs. The Cincinnati store offers in-store appointments and online order pick-up options, with free 2-day shipping and express lockers available. Customers praise the store's helpful, friendly, and informative staff, who have assisted with saving money on monthly bills and resolving activation issues efficiently. While some customers express frustration with having to go online for certain issues, the overall in-store experience is described as great, with the staff being highly skilled and providing excellent service. Verizon's reliable service and the convenience of its Cincinnati store make it a popular choice for both personal and business customers.
We came in to address account issues and place a claim for a lost phone. Laron was super helpful. Total time in and out was about 15 minutes!
January 2026
Jon & Adam have been extremely helpful with everything we’ve needed. They’ve both went out of their way to assist us on issues we’ve had. Would definitely recommend this store and them to anyone I know who’s interested in purchasing new phones or switching phone providers.
June 2024
The dude who helped us was awesome, he didn't waste our time and was very friendly. Only reason I'm knocking off a star is because what we needed help with required Verizon tech support, and they're still absolute trash even when you have a store associate as a middle man with them
