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“I went to Verizon to buy a new Apple Watch. Christian helped me and was nothing short of fantastic. He was kind, funny, and extremely helpful. Any time I need to go to Verizon in the future, I will be back at this location because of Christian!”
“I’d like to give a shout out to Hayden Bradley for his excellent customer service. He juggled a couple of customers with ease and professionalism. He is very knowledgeable along with being very friendly and patient with all of our questions. Thank you Hayden!!”
10AM - 8PM
3065 N Bend Rd, Hebron
Mobile Phones
“Professional, Quick, Friendly. Went in with a phone that was not working at all. Asked for a new phone that would not make my phone bill go up and got exactly what I needed.”
“This place is great, went in with an issue with my phone and they saved me some money on my bill and got me a new phone. Ask for Eugene if you have the chance because he's amazing.”
“Thank you to Jen, very nice an helpful with getting my dad a new phone and everything switched over from his old one! Amy wasn't there today but she usually is the one who takes care of me. Both very nice an helpful makes going in there less stressful. They both try to make it the cheapest they can as well. Thanks ladies ❤️.”
“William did a great job taking care of my needs of transferring my old phone to my new phone. He was very knowledgeable and efficient. At first he subbed unsure of what the promotion was all about but figured out pretty quickly.”
“Myron was very patient, professional and knowledgeable about upgrading service, phones and internet. Also I appreciated his accommodations with keeping my daughter semi occupied with watching cartoons on the store television. He was very nice and Freddie was very helpful in getting the other customers taken care of while I was taking a quite a bit of time deciding on phones and services. ❤️❤️AT&T for Life”
“Sam is awesome. He's honest an will help you any way he can to accommodate your phone or home internet needs. Definitely won't find any other Metro by T-mobile store with customer service like you'll get at Harrison Ohio Metro.”
“Mike and Vanity were very helpful and knowledgeable. My particular upgrade process had some challenges. Mike was very patient in working to get through them and to find a solution.”
10AM - 7PM
5132 Delhi Rd Ste A, Cincinnati
Mobile Phones
“Best experience I have ever had at a cell phone store! Ever.My son and I went shopping for new phones and to have our old one repaired do to texting issues.The customer service rep help us pick out a new iphone for my son, my spouse, and repaired mine ??”
“I had an amazing experience at Star Wireless and Smoke Shop! The staff were incredibly friendly and took the time to explain everything about my new cell phone in detail. They made sure I felt comfortable with my purchase and were super helpful throughout the whole process. I highly recommend them for their excellent customer service and welcoming atmosphere!”
“I googled Phone Repair near me, found this store and was there within 15mins of reading a few reviews! I arrived at 10:48am, iPhone screen half black, cracked, couldn’t use a single button! The clerk told me 30mins! In 15/20mins my phone was fixed, working like new and screen protector suggested sale for $5!!! BEST, Prompt, FAST service ever!!!! Keep up the great work! Go here if you need your phone back like I did!!! Thank you @Best Wireless!”
“Today I visited your store and these lovely people employees of yours were so kind to me their names are Al and tip they took very good care of calling the company to complain of my device that should have been on a recall and at the end of all of this nothing was satisfied by the company however these two gentlemen help me my replacing the phone backing it up and taking their time and we're gentle and kind and not only watch how they treated me but others as they entered their excellent employees you should be proud of them thank you Eleanor”
“Declan is a life saver! My father needed a replacement device. I called ahead as the colerain location was ridiculously packed and upon arrival he was here happy and willing to assist us. I’d drive this far 10000X over just for this seamless transaction and great customer service.”
“Was very satisfied with the service and information I was given my fiance broke his phone the whole half of the screen was shattered and we were able to get in and out within 20 mins for a new phone and a good price with an updated version 7/05”
10AM - 8PM
6302 Harrison Ave Ste C, Cincinnati
Mobile Phones
“Great service!!!!! My boyfriend went into get his new phone turned on and get his stuff switched over. His old phone was having so many issues even at the store.They did everything they could do. His old phone died so they tried to get it charged enough to get everything switched over and his phone was just being a pain. He got his new phone turned on,but unfortunately none of his stuff switched over(not due to them,they did everything they could to try to get it switched over) . They really went above and beyond for him. They even gave him a charger box(which we really needed)
Amara and Jason helped him.He said they were really cool people. They deserve 10 stars for having to deal with his old phone. Luckily they set things up so we can do a smart switch. I know how to switch things over from phone to phone so we are good.
Again 10 stars to Amara and Jason. If you have problems they will solve em. ? ?”
11AM - 7PM
2111 N Bend Rd, Hebron
Mobile Phones
“Fantastic store! Very clean and welcoming environment! All employees are on the ball and ready to provide amazing service! I would highly recommend the Hebron, Kentucky T-Mobile over any other in the NKY area!”
9AM - 7PM
606 Ring Rd, Harrison
Mobile Phones
“The employee who helped me was great! She went above and beyond to help me set up my new phone! Definitely will be back! I saw they do screen repairs too while I was in there which is good to know!”
“Always kind and ready to help. Been with Verizon for 6 years now and never a problem with anything( billing) etc I also enjoy buying online again never a problem. I have had several phones,watches delivered and pretty easy to start all on your own. Keep up the good work”
“Luis is the best! He was so much more helpful than customer support. I would rather do things online but this seemed to require somebody in person and Luis made it as easy as possible.Luis is fantastic.”
“Great service, above and beyond my expectations. Mike and another co-worker helped us transfer our data from our old phones to new ones (no charge), helped pack up our old phones for sending back to T-Mobile for recycling and did this all with warmth and humor. They were great! To show you how much I liked their service, this is the first Google review I've written for ANY company.”
10AM - 8PM
5048 Delhi Rd, Cincinnati
Mobile Phones
“Great deals and staff. In and out if not to busy in 15 mins. Got my wifi through them on a sweet deal for $25 a month, but that was a grandfathered price on when, I purchased. Buying case and screen protectors from them cost a bit more, but lifetime replacement is worth the like $15 more.”
“I just left here && if Charles is the employee on duty your experience will be lovely!! His energy is literally friendly straight forward, comforting, and I loved every moment with him!!!!”
“I've come here two or three times in the last month due to last minute holiday craziness. While I'm not always able to find things in stock, you can always order and pick up here. I think this just speaks to how busy this location can get. But I was very pleased with service at the returns and pick up desk. They are super quick at what they do. Not to mention friendly!”
“I just want to give a huge shoutout to the young lady who helped me file a claim for my phone today after Verizon wouldn’t let me trade it in. Thanks to you, my old iPhone 13 Pro Max is now a 15 Pro Max! You gave me the number to call my insurance company, and when I reached out, they didn’t have any more iPhone 13 Pro Max models in stock so they upgraded me to a brand-new iPhone 15 Pro Max for just $99. A fully paid off iPhone 15 Pro Max for $99! If it weren’t for you, I’d still be stuck with my damaged 13 Pro Max. Thank you so much! Also, I really appreciate your help with my charging port issue!”
“Was busy the Saturday I went. Waited about 15 minutes, cannot complain about the service I received over all. Could have a few more people there to keep the wait times down though.”
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“Have been in this location a few times. Dale is my favorite he is friendly and knowledgeable and a problem solver. I will literally drive out of my way to come to this location and deal with dale before I pick one of the other 3 locations along my way. Sad but true if you are in need see dale”