Spectrum Store
Cell Phone Stores ,
Internet Service Providers
Hours:
1314 Polaris Parkway, Columbus OH 43240
Hours
About Spectrum Store
The Spectrum Store on Polaris Parkway in Columbus provides services for Internet, mobile, cable TV, and equipment handling. Customer experiences highlight a mix of positive service and significant wait time challenges. Many reviews note that the staff members are consistently described as polite, professional, patient, well-trained, and courteous, with specific praise for their pleasant and professional interactions.
However, a common and major point of criticism is the extremely long wait time, described as ridiculously long and slow, with one mention of a three-hour wait without an appointment. The store uses a ticket number system, but customers suggest it would be improved by having all workstations fully manned and by creating a separate, faster system for simple equipment drop-offs. The strong consensus is that making a reservation or appointment is highly recommended to be seen faster, as those with appointments are prioritized. While the procedures can feel slow and agitating, the quality of the individual staff service is frequently highlighted as a positive aspect of the store.
Most Recent Reviews
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September 2026
When I went I was served right away. Oerson was helpful and we were able to take care of what I wanted quickly.
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September 2026
The guy that helped us was very knowledgeable and helpful. He was there from another store helping out.
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September 2026
Long wait time, helpful staff. Recommended making an appointment before you drive over.
More Comments(261)
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