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“Worked there. People are great and have beautiful quality items but working needs some help. The communication but far and the organization needs to get it together”
“I got an instant camera developed with prints. Didn’t take very long, reasonable price, the quality of the printed photos was beautiful, friendly helpful staff in person and over phone. I’d definitely return to print more!”
“These guys did a great job helping me out with my motorcycle. I came to them looking to give my bike a new personality with a new wrap, and it looks great! Will gladly recommend these guys for any vehicle you need done.”
“I’ve worked with the team at Xpress off and on for many years. When I agreed to take on a freelance project, Xpress was the first place I contacted. Why? Because I trust them and respect their expertise. John and Kerri are pros at project management. Communication was top-notch whether it was to clarify part of the order, trouble shoot production issues or send a timeline reminder email. John offered product recommendations that were quality and budget-friendly. Kerri set me up with a production schedule as well as all of the templates and specs for each piece. It’s refreshing to work with an organized print-shop. They’re local, community focused and well, simply a pleasure to work with.”
“Every time I am at Staples in Mayfield Heights, I am able to complete my purchase in a short time with assistance from the associates in the store. I do not even need to walk up to the area where the items are, they just go over, retrieve them, check me out, and it is done!”
“My experience at the Mayfield store was outstanding. The care and concern for the timely completion of my order was comforting as I was deeply concerned due to the holiday which effected production. However the entire team at the Mayfield location made it happen. A special thanks to Christian!!!
Kai Love”
“Great service! Great price! Very impressed!Thanks for your attention to detail!!!I’ll call you next month for my next order.Jeremy is an asset to your team!”
“Back in early February, I needed something very important done at your location.
but the staff appeared to be very unhelpful.
As if someone who didn't come in there with the correct approach to there liking they were not going to provide services for them.
You could cut the tension within the store, and it felt like you were in a world of white supremacy. The lady working the area for copies told me she couldn't give me copies from the desk area, she had absolutely no facial expression, totally indifferent, empty spirit, and no empathy for her job, and duties.
She began to explain i had to get a card.
The steps were little complicated, but doable. I get it, everything is self sufficient today. But I observed a older man that came in that was able to get copies just by requesting them, right at the desk. And this employee made his copies.
I thought to myself, what do I got to be a female in here, what do I have to be an old man, or if I'm not who you want me to be, or what you want me to be, I won't get served.?
I spoke to a young lady, who claimed she was a manager but was also very rude, unsure,
not helpful, she acted like she was not available to rectify the situation either.
I came into the establishment the other day.
And things were little better. She was able to walk me through the steps, but hated doing it.
Be friendly, I know there's a lot going on, but I don't work there, they do.”
“Love the location and all it offers . New Addition Aaron is Very knowledgeable, friendly, efficient and ALWAYS PROFESSIONAL. Knows the customer by name. A great asset to this establishment. Highly recommend this location.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“Mr. Christian was very professional and helpful I was very grateful n satisfied with his service . Helping me out he was very kind, polite, pleasant
Sincerely,
Renee Moore”
“The store was well organized and clean. The assistant asked what I needed when I walked in the door, escorted me to the self-serve large scanning equipment, and then to my surprise immediately proceeded to perform the 3 scanning jobs herself as I must have appeared unfamiliar with the machines. I really appreciated the young lady's assistance, and she didn't miss a beat as she occasionally stepped away to help other customers as needed. Her name was not on the receipt for my Saturday 3/16 visit at 3:36p, but I couldn't thank her enough for being professional, friendly, and knowledgeable about the proper scanning settings to make sure my architectural scans were legible and complete!”
“The excellent customer service provided by Robyn and Parker was awesome. We had a lot to ship and they did it incredibly well and with patience. Greats assets fot this UPS store in Mayfield Heights(?) in Ohio. Great UPS to use!”
“I return things a lot , so i'm here often . The employees are extremely nice and friendly . Even when there are long lines , the employees get you in and out :)”
“I can’t say enough good things about this FedEx store. I have gone in with so many random printing needs and the employees are always so incredibly helpful!! Whether it’s printing flash cards for a wedding speech or Christmas cards and address labels, the workers are always so helpful and I always walk out with everything I needed and more! Highly recommend, I would give over 5 stars if I could!!”
“Associate Hunter did a great job on Saturday helping a customer with many questions and concerns at checkout while remaining focused and professional. He was the only employee in the store at the time and about 6 people were waiting in line. We all I think were impressed with his performance and attitude.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“The new management here is amazing and all better than the old management. The store is very nice and clean and the people working there are also very nice and respectful unlike the old people who used to run the store.”
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“Diane and her team do a fantastic job. The quality, colors, design are exceptional. They are fast and very fairly priced. We print all of our marketing materials with Direct Marketing Solutions.”