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“I came in this morning to drop off a relatively awkward and heavy package. The young gentleman (I didn’t get his name) behind the counter was SO helpful and so pleasant. He seemed to be the only one working and he didn’t skip a beat. He was busy but smiled and was so polite. Whoever he is, he deserves some recognition!!!”
10AM - 6PM
5714 Mayfield Rd, Lyndhurst
Printing Services
“I was very pleasantly surprised with the superb quality of the digital pictures I printed out with Motophoto, I did not know digital pictures could look so good printed. Additionally, their service was 12/10, very responsive and thorough with follow up.
Their shipping option worked perfectly for me.
And I will definitely be sending more pictures their way. Thank you!”
8:30AM - 5:30PM
18 N Main St Floor 3, Chagrin Falls
Printing Services
“Hotcards have great customer service. They went above and beyond to deliver a great product. We had issues with the first batch of business cards they didn’t hesitate to fix the problem and shipped right away. Highly recommend!”
“X Press has printed a lot of stuff for Theory FCU and the quality is always top notch. This years annual report was amazing! Thank you for your continued partnership”
“Diane and her team do a fantastic job. The quality, colors, design are exceptional. They are fast and very fairly priced. We print all of our marketing materials with Direct Marketing Solutions.”
“I had a great experience with the notary service at The UPS Store. Aparna helped me throughout the process and was very nice, calm, patient, and understanding. She took the time to explain everything clearly and answered all of my questions, which made the whole process easy and stress-free. The rest of the staff was also friendly and helpful. I really appreciate the excellent service and would definitely recommend them!”
“Back in early February, I needed something very important done at your location.
but the staff appeared to be very unhelpful.
As if someone who didn't come in there with the correct approach to there liking they were not going to provide services for them.
You could cut the tension within the store, and it felt like you were in a world of white supremacy. The lady working the area for copies told me she couldn't give me copies from the desk area, she had absolutely no facial expression, totally indifferent, empty spirit, and no empathy for her job, and duties.
She began to explain i had to get a card.
The steps were little complicated, but doable. I get it, everything is self sufficient today. But I observed a older man that came in that was able to get copies just by requesting them, right at the desk. And this employee made his copies.
I thought to myself, what do I got to be a female in here, what do I have to be an old man, or if I'm not who you want me to be, or what you want me to be, I won't get served.?
I spoke to a young lady, who claimed she was a manager but was also very rude, unsure,
not helpful, she acted like she was not available to rectify the situation either.
I came into the establishment the other day.
And things were little better. She was able to walk me through the steps, but hated doing it.
Be friendly, I know there's a lot going on, but I don't work there, they do.”
“My experience at the Mayfield store was outstanding. The care and concern for the timely completion of my order was comforting as I was deeply concerned due to the holiday which effected production. However the entire team at the Mayfield location made it happen. A special thanks to Christian!!!
Kai Love”
“Every time I am at Staples in Mayfield Heights, I am able to complete my purchase in a short time with assistance from the associates in the store. I do not even need to walk up to the area where the items are, they just go over, retrieve them, check me out, and it is done!”
“I get material printed for the company I work for in Eastlake from these guys and they are super friendly and easy to work with. The material I have printed is consistent and on time every time and Jeremy is a great resource for explaining how the process works.”
“Worked there. People are great and have beautiful quality items but working needs some help. The communication but far and the organization needs to get it together”
8:30AM - 7PM
1284 SOM Ctr Road, Mayfield Heights
Printing Services
“The agent appeared very knowledgeable about packing items and conveyed confidence to me that made me feel good about my object arriving without any problems. I usually pack my own packages and this was my first time taking advantage of this service because i wasn’t confident that I could do a good job with this package. My daughter called to thank me for the gift and was extremely impressed by how well it was packed!”
“I don’t know if everyone had their coffee or if everyone is just that nice but WOW the entire staff was only accommodating and sweet but so attentive!!! I loved everyone!!! Will be returning always!!”
8:30AM - 7PM
30799 Pinetree Road, Pepper Pike
Printing Services
“The gentlemen who work at this, UPS Store location are absolutely fabulous! They are always friendly, professional, and efficient. Service with a smile! I enjoy interacting with them. The store is always clean and well run and it makes doing business there in whatever fashion very easy! Manager Dwayne Bush is doing a fabulous job! It’s a step up from the way it used to be at that location. Well done!”
“The people at the Willoughby ohio UPS store are great. They helped me a lot. I go there always . But this time I needed help with my shipping. They were great. Tyagain”
“Picked up boxes for a couple oddly-shaped gifts here. (I wasn’t shipping, just needed a way to package and wrap.) Very fast service and they had exactly what I needed - higher quality and less expensive than what I usually find at Home Goods. The Falls Pak & Ship website says they have 75+ box sizes. Will be a repeat customer!”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“Honestly, I could not have had a better experience with custom printing at this location. I’m not sure what people have experienced in the past, but I received customer service (in the last hours of a Sunday shift, no less) that was kind, professional, and swift. I will use this location again!”
“The store manager, Bernard, at the UPS location on Mayfield – 13940 Cedar Road, University Heights, Ohio 44118 truly made my day. His customer service has always been five-star, even before we met in person, but officially meeting him today while handling business there was a breath of fresh air.
Hearing his upbeat energy, experiencing his willingness to help, and seeing that servant-hearted spirit in action—listen, that’s rare. And it matters. Today, tomorrow, and the days to come.
So kudos to you, Bernard, manager at the Cedar Road UPS Store. You are seen, you are appreciated, and your work does not go unnoticed. Keep it up, brother. And I pray your team continues to embody that same uplifting spirit.”
“Shannon is incredible! I frequently have to ship products via this UPS store for my job, and she makes it so easy. All of the staff are very good at what they do!!! Definitely recommend coming here.”
“Easily the best service I’ve ever gotten from an any shipping service location. In town visiting. Had a critical shipment to get out but needed quite a few things printed. Store Manager Shawn could not have been more patient and helpful. Subsequently, had to return two days later for a similar urgent issue. Once again, great service.”
“Every time I've used this office, they've gone out of their way to be helpful and kind. Whenever I have a bulky or awkwardly shaped item that the p o can't deal with, I come right here. I've used them for over 5 years for many printing and shipping issues. They always go above and beyond to help me get the job done!”
“I go to this location all the time to ship and do returns. I’ve always had a great experience. Friendly staff and fast knowledgeable service. I appreciate all they do to take care of me.”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
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“Friendly, knowledgeable, efficient, and reliable! This store is a gem when you’re in a tight spot with shipping. I appreciate being able to review all options for shipping then picking which one is best for me.”