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“very cool...competent... and friendly people there esp Jacob is very friendly guy and the female Mgr very competent folks....my only complaint is why USbank closed 3 offices in the city now I have to drive an hour round trip to do simple bank deposits....C'mon USBank...you can afford to open atleast one bank in the city....its the only bank between downtown columbus and Galloway....thats like 20 miles..!~!@”
“Will always bank with Pathways! Have had many opportunities to switch to other financial institutions but the people and amazing service keep us coming back! Both Georgesville road locations and Marysville locations are amazing!!”
“Janiyah was AMAZING and I’m THANKFUL that she went above and beyond for me and resolved all of my issues and concerns as I was very frustrated with the process …”
“Carissa has been so great to work with this week on questions that I had regarding our accounts we opened last week. On Friday she went above and beyond in getting me copies of checks that I needed from a deposit made last week. Always quick to respond. Exceptional customer service and wonderful to work with.”
“Maggie was wonderful to work with! This was a new account for our business. We were specific about working with a bank that was in the community, knowledgeable, and invested in the community in which it was located. I believe we’ve found exactly what we were looking for. Maggie was patient, knowledgeable, and thorough with us as she walked us through every step. She understood what we were trying to do as an organization within the community and provided support and guidance
on all our questions. She made us feel like our mission mattered to her and the bank, and could see how it would be relevant for the community. She and her staff were problem solvers from start to finish when we ran into system and/or personal errors. If this first experience tells us anything about our ongoing relationship and partnership with this bank, I am confident that we’re in excellent hands. Thanks so much Maggie and team!”
“John Rossey is the best branch manager i have ever dealt with very friendly and very helpful will be back again real soon. Awesome person to work with in setting up a bank account with.”
8:30AM - 5:30PM
4545 N High St, Columbus
Banks
“CME Federal Credit Union provides personal financial serves for their members. I tell them what I need, a loan or financial planning advice, and they work toward that goal. It's a partnership. CME is a friendly direction to turn for all of my banking needs.”
“As a small business, First Financial has been really responsive to my needs. I was having issues with their phone app and was immediately called by the both the regional and local reps to try to resolve the issue.”
9AM - 4PM
3545 Olentangy River Rd #110, Columbus
Banks
“I first learned about Buckeye State Bank [at 1885 Northwest Blvd. in the "Fifth by Northwest" neighborhood of Columbus] on 8-25-2023 while I had been attending the Egyptian Festival at St. Mary Coptic Orthodox Church in the "Lincoln Village" neighborhood of Columbus.While looking around the "outside" portion of the Egyptian Festival [in the church's parking lot], I visited the Buckeye State Bank tent for several minutes and learned that they are located less than two miles from where I live.I did a Google search at that moment and learned that that branch of Buckeye State Bank is two buildings northwest of the Chocolate Café where I have eaten several times over the years.The woman staffing the tent told me that they would be having a food truck [from Holy Crepes] in their parking lot the following week.I returned to Buckeye State Bank on 9-1-2023; there had indeed been a food truck in their parking lot. I had previously been given a coupon for a free meal that day; I had also been given my first piggy bank in several decades.I visited the food truck, ordered my food, and then waited for my food to be prepared.I was then allowed to go inside of the bank to eat my food, while sitting down in a customer waiting area near the front door, rather than having to stand up in the parking lot while eating my food [as I had been expecting].Being allowed to sit down while eating my food had been, in and of itself, a great level of customer service from Buckeye State Bank.”
9AM - 5PM
1349 W Lane Ave, Columbus
Banks
“I sent one Review for Allie Hager
Mortgage Loan Officer
In Grove City Branch
And only gav her one star
My mistake
She earn all five stars , she is amazing to work with , her coworkers at the branch
Told me that she would able to help me out in the progress with all the paper work I need . I was amazing how much she knew and took so much time to work with me .
She helped me to get me all the help i needed
I have been a member for over 17 years
The Telhio bank helped me to start my business 17 years ago
So 5 Star for Allie Hager
And her co workers
At Grove City Branch
Thanks
Lars Olson ?”
9AM - 5PM
3971 Main St, Hilliard
Banks
“Kenzie Romans and Callie are the best!! They took care of my needs even though I am not a heartland customer. They were polite and made me feel like I was their customer. I will be switching my banking services to Heartland because of Kenzie. Thanks for your professionalism”
“I’m very happy with service I was given by Garrett. Very professional and a down to earth dude that genuinely seemed like he wanted to help. There was a different feel, in good way, to this place compared to the Big banks I’ve been dealing with my whole life-Wes”
“Sure, sometimes you have to wait to talk to someone. I've never had to wait more than 15-20 minutes. But I've sat down with three different people to talk about opening accounts or discussing a car loan, and all three were friendly, personable, and professional. I like this branch.”
9AM - 4:30PM
2397 Old Stringtown Rd, Grove City
Banks
“Credit Union Of Ohio has been there for me numerous times when I needed them the most. The staff there does an amazing job and they're always so kind and friendly. I would recommend them to family and friends anytime. Also, thank you Jennifer for helping with my loan.”
“Cathy was absolutely wonderful! I came in for a cashier’s check for my new apartment and she was so kind and caring. Thank you Cathy for your help and encouragement! You made the process so easy for me.”
“I was so frustrated when I called the escrow department in Cincinnati multiple times, and my questions were not answered that I decided to call the Upper Arlington Branch. Bitna was amazing. She was professional, polite, knowledageable, and helpful. She went the extra mile to help get my questions answered. I have not received this caliber of customer service in a long time. I will definitely use this location for my banking needs.”
“Excellent staff and excellent service. Shout out to all the tellers at the drive thru on Kelnor in Grove City. Super nice and friendly and always handle our requests accurately.”
“Been banking with Key for over a decade and I’ve always been happy with them. This particular branch is usually where I do my business when I need to do it in person. Always friendly service and knowledgeable about what products they offer. Not pushy though, which I appreciate. Highly recommend.”
“I decided to do my auto loan through my bank, which was an amazing process! Maria helped me tremendously, gave me good rates for my loan, everything done Maria, along with Jenn from underwriting, beautiful process! Thanks for the experience”
“I appreciate the personal attention and quality service of Union Savings Bank. William Corns is available by phone to answer questions and makes sure all the details of mortgage banking are completed in a timely professional manner.”
“It's my Bank, fraud protection, Zelle, overdraft options, excellence in service.. 5th 3rd is a ⭐⭐⭐⭐⭐ bank, staff included.. Good honest Bank for sure.”
9AM - 5PM
4476 N High St, Columbus
Banks
“I had a great experience applying for an opening a home equity line of credit at Heartland Clintonville. Manager John King was thorough in his explanations and got my loan open in just two weeks! The team was professional and easy to work with. Heartland's HELOC is also a *great* product - fixed prime rate, no interest for 3 months, no closing costs or fees!”
8:30AM - 5:30PM
4099 Trueman Blvd, Hilliard
Banks
“I have used CME Federal credit Union exclusively since 1992. I’ve used them for home loans, auto loans, checking, savings, and a home equity account. They’ve always been customer oriented; prompt and responsive, as well as competitive. They can satisfy virtually all my financial needs. Wouldn’t go anywhere else.”
“Ok, I get it, this is a small branch office of the largest bank in the US. But before you turn away thinking, "too big, too impersonal, not for me," check them out because that was the same mistake I made for years... and they are right down the street from me.
First off, it's easy to get things done here precisely because it's a small branch. Most days you can walk in and knock out just about anything without waiting. (As is true of anyplace, if you have a task that requires a bank officer and not just a teller, call and make an appointment.)
Whoever is doing the hiring has been hitting home runs. Joseph and Olga at the front counter are good natured, patient and helpful. Steve in banking is really down to earth, has years of experience, and doesn't rush you (but will rush *for* you if you are in a hurry). Robby in Private Banking doesn't limit himself to Private Clients only but will step up so you don't have to wait - even if you are a just regular customer like me (Chase offers Private Client status and services to people who open a JP Morgan investment account and use their advisor services with $250k and up. I like the program perks but have no use for an advisor, so I don't use the service. If they ever drop the requirement for using their advisors, I'd be inclined to opt in. I have to imagine a lot of others would as well, Chase.)
So, here's this little branch office of a massive bank but it offers everything, delivers on service, and has some of the best people you could hope to work with. Big bank service at a corner bank? Honestly, I should have come here when they first opened.
Super easy access from Lane Avenue. Plenty of parking with exits on Lane and North Star. Drive through teller. ATM. Handicap accessible. Amazon locker in breezeway.”
9AM - 4PM
1580 Georgesville Square Dr, Columbus
Banks
“I don't give five often and just cashed here don't have an account so don't know how that is but the staff is very friendly and helpful. GREAT customer service.”
“Best bank I have ever been to. My finance and I wanted to open a joint account and they answered all of our questions perfectly. We worked with the manager Sydney as well as a male teller at the front who provided some helpful insight to set everything up smoothly. Definitely recommend this bank for anything you need.”
“I always visit the branch on Lane ave and could not be happier with my experience. Everyone that works there is always very helpful and friendly. Banking with heartland feels personal and the team at the specific branch is extremely polite and willing to answer any questions or concerns I may have”
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“amazing bank! great bankers, all friendly and very knowledgeable. Clean branch and well organized. Bankers always available which is hard to come by these days. I hate sitting in a bank all day, you don't have to worry about that with them. They will get you in and out and take care of everything you need.”