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“Stopped in to get new 5G home set up at a new address - Zach was very helpful, knowledgeable and friendly! Even called Verizon for me to help process my order - would highly recommend him!”
“A young man named Trey took care of the problem ony T Mobile phone in no time !! He knew what to.do.! He was very polite and was a great help to.! He made by day by fixing the problem on my phone !”
“I would like to thank Marshall for being so professional and helpful yesterday. I was with Verizon for years and ended up switching to T Mobile yesterday. He had a lot to do with that decision. I know if I need anything I can count on him. Thanks Marshall!”
“I had such a good experience at this T-Mobile location. All of the staff was friendly and helpful, but Tori went above and beyond! She was compassionate, knowledgeable, and patient. I did not feel rushed once! Not only did I get my issues resolved, but I left with a smile on my face. 10/10 recommend!”
“Normally I have the worst luck with my phones being able to be saved & fixed, and I just loose everything. I couldn't get my phone to come on, reboot, NOTHING!! Dawn at the Arlington plaza store was able to get it going within minutes, & even got me a new screen ordered since mine is cracked, & I had completely forgotten that I have insurance on the phone. This location has great service, & the employee's are very helpful, & very polite. Highly recommend this location.!”
“I cannot say enough good words about Chad! Very educated and kind… Had patience and explained everything in detail! VERIZON is lucky to have him as an employee!”
“I came in today and was helped by a very special lady, she helped me get my son a new phone for his birthday and she went above and beyond to help me get a great deal. She was very positive and kept a smile on her face. She even wrote happy birthday on my sons phone box? she is a blessing to your company and deserves all the blessings god will place in her life? great customer service please keep her at your store”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
“I was just in to this Store on Friday. I ran into a couple issues with picking up a couple items. Audrey and Chris went above and beyond to help me. They were very kind and helpful. Thanks you guys!!!”
“This high tech, modern store with even a pick up locker to obtain your orders contactless was pretty neat. There was a significant wait for an associate, so unfortunately I didn't get any face to face but I know that Verizon is the gold standard. Unfortunately you can't hold any of the phones due to security purposes. ?I still recommend this store for your next pruchase!”
“Had to return product well exchange everyone take all the cords. The hey don't tell you on the phone. Save a trip when exchanging bring router and modem and cords.
This place is a sign in at the door and you'll get call no matter appointment or not. Staff was cool
Very clean
I don't think they have public restrooms. Across from Target in Stow.”
“Awesome staff and process there. Easiest upgrade I've done in eons! Efficient and friendly staff provide great choices and budget conscious options. Lots less than I expected for the new phone and service. When does that ever happen?”
“Went here for an interview. Was given specific instructions where to go, park, and enter the building. Ended up landing the job. So I feel inclined to give five stars. :D”
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“I was so nervous about feeling dumb when I walked through door. When Sam said “hello , have a seat. “, I was immediately calm and reassured. She was patient , and made me feel at ease. I understood everything. It was an easy, informative, and really good experience.”