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“I was missing my modem for when I ordered my service to a joint account (I believe there were communication issues when I called the general Spectrum Customer Service number) and luckily the workers here helped me immediately. I was struggling for days trying to figure out what happened but one of the workers (Alex I think?) helped me get a new modem in just a few minutes. I appreciate the quickness and the workers help!”
“Couldn’t be more pleased that I went to this store to get help getting my bill down. They worked with me. They were informative and courteous, and I really appreciated the fact that they helped me save a little money. I’ll be sending my friends.”
“This Single Number Communications system has saved us countless hours of administrative time and money and the anonymity of providing personal reception options is priceless. Great system! Great Service!”
“I switched over to T-Mobile a couple of weeks ago and I have to say, by far the best service I've ever been on!
Thank you Chris for being so great and walking me through everything. Love the fact you went above and beyond to make sure we were satisfied with this process. Definitely recommend T-Mobile and I definitely recommend the one in Streetsboro.”
“I was able to get a new service started very quickly and the associate was very friendly and knowledgeable. The only downside is it was hot in the store (thermostat read 76, with air not on until 80) so I was warm and borderline sweaty by the time I left.”
“Excellent service and support from the team throughout our engagement. The vendor has been responsive, reliable, and proactive in delivering high-quality telecom solutions that meet our business needs. Communication has been smooth, and overall performance has exceeded expectations.”
“I worked with Tex during my visit. He was great! Professional, courteous, and he took time to make sure my elderly mother understood her new phone before we left. Thanks for the outstanding service!”
“Alex did an amazing job helping me today really appreciated it !! If you need a new phone or your looking to upgrade I would recommend coming here 10 times outta 10🙌💯”
“Normally I have the worst luck with my phones being able to be saved & fixed, and I just loose everything. I couldn't get my phone to come on, reboot, NOTHING!! Dawn at the Arlington plaza store was able to get it going within minutes, & even got me a new screen ordered since mine is cracked, & I had completely forgotten that I have insurance on the phone. This location has great service, & the employee's are very helpful, & very polite. Highly recommend this location.!”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
“I had excellent customer service from Jameira! She was knowledgeable and friendly! Jameira was professional and courteous! I have never received such remarkable customer service before! She is awesome!”
“Customer service is absolutely AWESOME! I called verizon earlier & after being on the phone for over 2 hours, they were still unable to fix the problems I was having. I went to this store in Streetsboro & they had the 3 issues fixed, in less than 30 minutes. They were so polite & professional. Jameira & Maia are 2 beautiful ladies & helped me immensely....thanks again ladies!”
“After getting a new piece of Hardware I asked if one of the customer service guys if there's anything he could do to bring my bill down. I was paying over $300 a month and I've been with Spectrum for 25 years. He looked into it and brought my bill down considerably. Forget trying to do it online I'm going to go into the Spectrum store to get help from now on. Five stars to this guy who helped me.”
“Dane is the manager and from he on down through the staff.It is the best experience i've had in a store of that kind . With me and with everyone else in the store that I could eavesdrop on their conversation, they were professional patient and kind. If I had been able to map out my experience at the store before I entered it would not have gone as well as it did in reality.”
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“Excellent experience! Gavin helped me with selecting my new phone, helped me save money on Internet and clearly explained features I had questions about. He was very knowledgeable, professional, and friendly. Thank you!”