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“I was missing my modem for when I ordered my service to a joint account (I believe there were communication issues when I called the general Spectrum Customer Service number) and luckily the workers here helped me immediately. I was struggling for days trying to figure out what happened but one of the workers (Alex I think?) helped me get a new modem in just a few minutes. I appreciate the quickness and the workers help!”
“Couldn’t be more pleased that I went to this store to get help getting my bill down. They worked with me. They were informative and courteous, and I really appreciated the fact that they helped me save a little money. I’ll be sending my friends.”
“This Single Number Communications system has saved us countless hours of administrative time and money and the anonymity of providing personal reception options is priceless. Great system! Great Service!”
“I switched over to T-Mobile a couple of weeks ago and I have to say, by far the best service I've ever been on!
Thank you Chris for being so great and walking me through everything. Love the fact you went above and beyond to make sure we were satisfied with this process. Definitely recommend T-Mobile and I definitely recommend the one in Streetsboro.”
“The manager Christian and his fellow co worker were great at explaining everything and helping me do my 360 protection replacement for my phone. both were very professional and very thorough with answering all my questions.”
“Excellent service and support from the team throughout our engagement. The vendor has been responsive, reliable, and proactive in delivering high-quality telecom solutions that meet our business needs. Communication has been smooth, and overall performance has exceeded expectations.”
“Everyone at this location was absolutely wonderful and so helpful, especially the worker who helped me ( I think his name is Josh? So mad at myself that I cannot remember!) I was eligible for an upgrade per my plan and had visited another T Mobile location in the same day before coming to this one. At the other store, they sort of shooed me out, not even looking up my plan information or anything about me at all and told me I would not be eligible for an upgrade due to a crack on the back of my phone. This location was so wonderful and took the time to explain everything to me and made sure I got my upgrade, just like I was told after switching plans. Thank you to everyone at this store!”
“Normally I have the worst luck with my phones being able to be saved & fixed, and I just loose everything. I couldn't get my phone to come on, reboot, NOTHING!! Dawn at the Arlington plaza store was able to get it going within minutes, & even got me a new screen ordered since mine is cracked, & I had completely forgotten that I have insurance on the phone. This location has great service, & the employee's are very helpful, & very polite. Highly recommend this location.!”
“Need a iPhone and called they have it showed up 20 mon later had new iPhone a discount for the loyalty of calling and showing up he was actually surprised walked out with my cash paid iPhone”
“CSR'S went above and beyond to help solve my problem, which is the first time I had one! It was software related. But replaced my phone (under warranty) just on case! I guess I am one of the lucky ones with Verizon!”
“I had excellent customer service from Jameira! She was knowledgeable and friendly! Jameira was professional and courteous! I have never received such remarkable customer service before! She is awesome!”
“Sam at Verizon was very helpful and knowledgeable And helped me upgrade 2 phones and also helped me with promotions which saved me a ton of money off my bill! 10/10 recommend this location and sam”
“I have to thank Jeff and Jordan, VERY VERY VERY HELPFUL. I am a T-Mobile customer. I had an issue with another customer on Verizon's network, somehow they had bought a phone and it seems that they did not pay their bill or this was some kind of fraudulent activity with the same hardware IMEI number as my phone. Long story short this meant that my phone ended up on Verizon's block list causing me to no longer be able to activate my phone on any carrier. My phone was stuck in SOS mode on T-Mobile service. T-Mobile could not fix this issue. I contacted Verizon support over the phone and finally after many many calls and many many hours... actually 2 days of working on this, the guys at the Verizon corporate store here were able to look into the issue for real. Everyone else at Verizon was extremely unhelpful. Especially in their call center for support. These guys here helped me immediately with no questions asked and they trace down as much information as they possibly could get that day. Just one day later they had the whole situation fixed somehow. I thought for sure that regardless of the situation, it was going to take many days. Unfortunately I had already bought a new phone, but this did then allow me to trade this in at the Apple Store for trade-in credit. Yes, this issue prevented me from activating the phone AND trading it in. My phone was a brick, it was a really bad situation.
Thank you guys so much you were unbelievably helpful when the rest of Verizon support was not!!!! It means a lot to me.”
“After getting a new piece of Hardware I asked if one of the customer service guys if there's anything he could do to bring my bill down. I was paying over $300 a month and I've been with Spectrum for 25 years. He looked into it and brought my bill down considerably. Forget trying to do it online I'm going to go into the Spectrum store to get help from now on. Five stars to this guy who helped me.”
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“I cant speak high enough of this locations Customer Service! Specifically, Nicole who helped me switch my account from a competitor which also included Internet and service. I was on a time crunch that day and with Cole’s help, they were able to get me all squared away in just enough time! They truly worked together to make it happen. Nicole is the kindest representative I’ve ever worked with I felt so safe and comfortable with her advocating for me!”