“I drive out of my way to this store because the customer service is always so friendly and efficient. Stores closer to me are not nearly as good. Worth the drive!”
“Seriously!!?? One place to drop off EVERYTHING!!! USPS, UPS, FEDEX, AND HAPPY RETURNS! I'm an online orderer and this makes me so happy! AND the staff was friendly!”
“Extremely customer friendly staff. Always willing to help with anything including giving a hand to carry heavy packages in or out. Always provide you a great service with smile”
“We've shipped with Falls Pak & Ship a number of times, and are delighted that they're near our office. Excellent work. Thanks so much, Scott and team!”
“Love the location and all it offers . New Addition Aaron is Very knowledgeable, friendly, efficient and ALWAYS PROFESSIONAL. Knows the customer by name. A great asset to this establishment. Highly recommend this location.”
“Nick, who I see often, is awesome. On top of his game, always has something valuable to say to help me with what I am doing, always super friendly and nice. Really want to commend his approach and professionalism.”
“I return things a lot , so i'm here often . The employees are extremely nice and friendly . Even when there are long lines , the employees get you in and out :)”
“Always helpful, but things seem to move a little slow. Other UPS stores have self tag/ship kiosks and I'm wondering if they should add that to make it faster for people to get out with their Amazon returns.
Thank you for always trying to help us as much as possible”
“Had to drop off a return and realized I left the label at home. Counter staff was extremely helpful and able to get my label printed for a reasonable fee and got me in and out in less than three minutes.”
“I would like to say thank you to Iman for her help at The UPS Store on Chagrin BL. She took her time and helped me with my printing order that was not going well! She was businesslike but VERY patient. Thanks you made my day better!!”
“Extremely friend staff, I use them all the time for Amazon returns and sales. They even have a station where you can self scan and drop your items in a box to return to avoid the line. Sometimes I feel like I'm the only one who uses it which is a plus for me since it means no waiting, it also does give you a drop off receipt too!”
“The new management here is amazing and all better than the old management. The store is very nice and clean and the people working there are also very nice and respectful unlike the old people who used to run the store.”
“The excellent customer service provided by Robyn and Parker was awesome. We had a lot to ship and they did it incredibly well and with patience. Greats assets fot this UPS store in Mayfield Heights(?) in Ohio. Great UPS to use!”