“This place always has the friendliest cashiers and associates. The young lady who checked us out was very professional and thoughtful. It is very appreciated when an associate asks critical details to insure your order is correct. Very courteous customer service skills!”
“I chose Second Sole in Medina because they don’t just sell shoes, they match you with the right shoe for your foot, activity level, and goals. The owner and staff are incredibly knowledgeable and take the time to understand exactly what you need, whether it’s for walking, running, balance, or all-day comfort.
My wife and I recently went in for new shoes, and the experience was top-notch. She found two pairs that each serve a different purpose—one for work and one for fitness, and I found options that fit my lifestyle perfectly. When one pair I bought felt a bit tight after trying it at home, their exchange process was seamless. No hassle, no pressure, they shipped a replacement right to my door.
What stands out most is that it’s not about having endless options, it’s about getting the right fit. Once you experience that level of care and expertise, it’s hard to shop anywhere else. Highly recommend supporting this local business.”