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“This is the best post office branch in Northeast Ohio. The staff are knowledgeable and helpful. People forget, but there are parking spots to the side of the post office. Just make a right on that little one-way street, folks! So I’ve never had any issues parking. Now, sometimes the customers are really rude, but the staff are super friendly and kind. I’ve had to do very complex international mailings that really stressed me out, but the staff are unfailingly knowledgeable and helpful!”
“There’s a gentleman who works there, Pedro, who is extraordinarily helpful. Valley City is not my local post office, but I go out of my way to because he is the most competent, and friendly, person I’ve come across at the post office. I highly recommend him, specifically.”
8:30 - 11:30AM 12:30 - 5PM
1294 Ridge Road, Hinckley
Post Offices
“Love this post office!!!! Quick service, little wait time and the staff is very friendly and helpful. It is a breath of fresh air compared to the larger post offices in the area.”
“The staff is wonderful. They cheerfully provide any help you may need. Also check out the vintage mural. The USPS is a vital service - not a for profit enterprise. Support the USPS!”
8:30AM - 6PM
19525 Hilliard Boulevard, Rocky River
Post Offices
“I had such an amazing experience with Stephanie at this location today that I genuinely felt compelled to leave a review. First and foremost, she was incredibly kind to every single person in line. I came in close to closing time when it was busy with people getting off work, and she had a line of about five customers—but you would never have known she was under pressure.
She took the time to apologize to each person for the wait, and she did it with such sincerity and warmth. What really stood out was how cheerful and personable she was the entire time. She truly listened, never rushed anyone, and still managed to keep things moving efficiently.
Stephanie completely changed what you expect from a typical post office experience. She even made me laugh, which is not something I ever thought I’d say about mailing something with USPS! She made the whole process of sending out my wedding save-the-dates feel special and stress-free.
I will absolutely be coming back to this location—and honestly, I’ll be hoping Stephanie is there every time. She is exactly the kind of person you want helping with something important. I’m already planning to return to send out my wedding invitations with her. She’s a gem!”
“I love this Post Office. They got some sweet people there. They real respectful, I love them. I like this Post Office. They don't have nasty people that have nasty attitudes. They got wonderful people that have real good attitudes.”
“Shannon is a really wonderful person he’s great always took care of me with my packages and even gave my kid a toy and treats everyone with respect great customer service I even came last minute a couple times and made it and always been taking care of me I definitely recommend this post office to anyone you won’t go wrong love this post office!!! :)”
“I wanted to take a moment to recognize Arnold at the Brunswick Post Office for delivering truly exceptional customer service. Every interaction with him is consistently professional, efficient, and genuinely welcoming. He goes above and beyond to ensure that every customer feels valued, taking the time to explain processes clearly and making even the busiest moments feel smooth and stress-free.
What truly stands out is his positive attitude and dedication—he brings a level of care and attention that is rare to find. Arnold represents the very best of customer service, and his commitment does not go unnoticed. It is always a pleasure being assisted by him, and he makes a lasting impression every time.
He is a tremendous asset to the team, and I sincerely hope his efforts are recognized.”
9 - 11AM 12 - 1:30PM
1240 East 9th Street, Cleveland
Post Offices
8:30AM - 5PM
8000 Brookside Drive, Olmsted Falls
Post Offices
“I want to give a big gold star to a mail carrier named Mohammed, he delivers to our building and could not be any kinder! He always have a smile and a hello to all the residents and does a great job! He really stands out as someone who loves their job and the people on his route, we need more people like him in this world!”
8:30AM - 5:30PM
2525 East Royalton Road Ste 8, Broadview Heights
Post Offices
“We find this location very dependable and prefer it over the closer NORO one. I like that the have self service largehopper bin in the lobby for after hours parcel drop off. Been going here for years never had any problems. 5 stars!!!”
“Always a very good spot for your ice cream and freshly made
On my bike packing trips I always go to a dairy Queen it is a mandatory stop for me”
8:30AM - 5:30PM
27106 E Oviatt Rd, Bay Village
Post Offices
“I drive from Westlake, past the Westlake post office to come to this location for any mailing needs I have. Friendly staff but more importantly, much faster service than my hometown post office in Westlake. Yesterday I had to wait about five minutes and the guy apologized to me repeatedly.
Can't believe this is a government run place at how efficient it is.”
“One of my favorite post offices around. Simple easy decent parking and I totally love their self service kiosks which makes it so easy to scan packages get a receipt and be on your way.”
“robin is our mail carrier and is outstanding at her job. she is consistent and timely and always comes with a smile, kindly greeting all the customers and animals. we look forward to her every day. as a business owner, i am grateful for the package pick up, and robin and anyone that does her route, kindly pick up even if i haven’t submitted a request. mary lou is a constant at the post office, kind, professional and a great sense of humor. we are lucky to have this service.”
“Always great service. Very friendly staff and very helpful. There is plenty of parking with lots of handicapped parking. I've been going here for years and I have never had an issue or problem.”
“Always fast prompt and courteous service. Customer service is great. I enjoy going to business's where the customers needs come first. I pass by every post office in Cleveland just to go to this one. Thank you for making me feel welcomed and appreciated.”
“My sons present got rerouted by mistake through this office. The guys were so helpful and went through the largest box of mail I’ve ever seen to thankfully pull it out! Amazing service and so thankful”
“Actually, this is a great post office. Kisha is a really nice postal worker and customer service professional. The problem is that the management doesn’t properly staff the office, so she’s generally the only person working. We all have to take a lunch break, and she probably has administrative and other duties to take care of, too. This causes the sometimes strange hours.
Congress has drained the finances of the USPS for years and the current postmaster general has accelerated the trend through cuts and consolidation. Please don’t complain about this post office or the worker who staffs it. They have no control over its problems. Complain instead about the government that owns it and the politicians who want to privatize everything.”
“i'm up here all the time to ship orders for my business and i've always had such a wonderful experience. the woman who's always there always brightens up my day and treats me and my roommate like family. it genuinely makes us excited to go to the post office.”
“For the truck drivers
If you have morning deliveries it’s usually going pretty fast, I got full trailer and it’s takes them to unload like 20 minutes
Good place to unload!”
“This USPS location is always top notch! Super nice clerks. Responsive. We deal with them alot, because the company that I work for sends & receives a large volume of mail. Thanks USPS North Royalton!!”
11AM - 5PM
50 Public Square Ste P1, Cleveland
Post Offices
“This is the best post office. The staff is so friendly. They do kinda have weird hours, but the worker - it's usually only one person - has to take lunch too just like everyone else. Reliable service. The line is usually short.”
“I had the BEST encounter with a woman named Acy at the post office counter this morning. I was there to purchase a book of stamps. The way that she delivered stellar customer service was quite impressive. I stopped and told her that NOBODY is friendly at a post office counter and NOBODY at the counter has ever given me a binder of choices for a book of stamps. Her binder was organized and intentionally thoughtful. She is a keeper. Such a beautiful spirit in the 8am hour:)”
8AM - 5PM
2201 Broadway Avenue, Cleveland
Post Offices
“super duper hard to find the entrance for pickup.. i was circling back and forth trying to find it and it was pretty remote, but workers were helpful and jovial. retrieved my package with no issue”
“I'm always psyched when I get to see Sasha, she's so kind & helpful & helps me feel less anxiety about the whole package shipping process! Follow-through is hard for me but she makes it feel easy!”
“This is my favorite Post Office to visit by far. All the employees are so nice and I love going in. I happen to go to this Post Office about 5 times a week, and it's such a pleasure to talk to Tasha, and any of the other employees that happen to be working at the time. They are not only friendly but knowledgeable and efficient.”
“I had kenton as a cashier he was the best!!!! he was super helpful and made sure we were set. i specifically come to this location to have him as my cashier. truly the best and sweetest!!!”
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“Mostly busy location with long lines, especially during peak hours, but that is pretty common for this post office. I usually just drop off my mail and packages, so I cannot say too much about the full customer service experience. Parking is plentiful, although it can fill up quickly during busy times. The building itself is not very large, so when the line gets long it can feel a little cramped inside.
That said, the location is convenient and seems organized considering how many people come through daily. The self-service drop-off area helps make quick visits easier, and the place generally feels clean and well maintained. If you go during non-peak hours, the experience is much smoother.”