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8:30AM - 6:30PM
5195 Hampsted Village Center Way, New Albany
Shipping Centers
9AM - 6:30PM
7385 OH-3, Westerville
Shipping Centers
“Such nice people!!!!! So helpful and efficient!!! I realized my file was messed up after it was printed & they offered to reprint! Would definitely recommend :))”
“I had one of the best customer service experiences ever today in that store! I don’t know what has changed in the last couple of months, but the management is better than it’s ever been before. I had the pleasure of speaking with Colleen today and she just makes you feel like you’re at home and nothing is just a transaction. I will never goto another UPS Store! Thank you Colleen, and associates!!!!”
“Shaniya was very helpful and knowledgeable with helping me return my package to Amazon. As, this was my first time doing as return from an online order. Thank you, Shaniya!!”
“Just wanted to quickly write this down before I forget , I didn’t catch the name of the girl who helped my daughter and I earlier this afternoon, but she was working up front around 1-2 pm today 8-21-25. She was so sweet and so patient with us , I was trying to do a return with literally no service on my phone , so she could scan my code. It took several minutes, and the entire time she was so patient with me and extremely helpful. With her help I was able to get it done way quicker, so I wanted to come and pay her a compliment. Most of the people/employees that I’ve encountered here are very knowledgeable and friendly, much more than USPS across the street. So this was a Thank you review, I will continue to use this specific store from now on. It’s worth the extra minute drive .”
“Spectacular service! Both the afternoon office staff and the manager were very easy to work with. We had a little bit of a sticky situation in our pickup and delivery, but Best Courier took care of us and got the job done, exactly as promised, on time, and with professionalism. Highly recommend!”
“We were assigned Navis Pack & Ship through the SHIP SMART moving company..a move from NJ to OH, too small for a larger company, so the move was parsed out to a mover in NJ to collect our goods, and a separate mover in OH to deliver once our belongings arrived. Navis was quick to communicate once everything was in OH, and flexible on what dates worked for me to receive at our storage unit. The crew was efficient, clean cut, and friendly, and all of our possessions arrived in good condition. Would use again!”
“Jeff and his team are dependable, timely, and accurate. Minuteman has made printing needs for Joseph's Coat of Central Ohio one of the easiest parts of our rebranding process. We will continue to trust Jeff and the Minuteman team with our business, they're willing to go above and beyond and their communication from start to finish is top notch.”
“This location crated up an eBay purchase for us. We called Pakmail since they were the closest to the seller we purchased from. Bring hundreds of miles away, communication from this PakMail was easy and efficient. They picked up our large and heavy item from the eBay seller. Andrew and his team packaged everything carefully and secured to a pallet, wrapped it all up to protect it from weather. Really nice job and we are very happy with the experience.”
“I gave UPS store in Gahanna, Oh, a 5 Star☆☆☆☆☆ rating.
I am always greeted with friendly faces and smiles.
I love this location,the staff is prompt and efficient, easy In, easy out.”
8:30AM - 7PM
6956 E Broad St, Columbus
Shipping Centers
“⭐️⭐️⭐️⭐️⭐️
I had an amazing experience at this location today! Legion and Hermon went above and beyond to help me print off my resumes—they were patient, professional, and incredibly kind throughout the whole process. Their customer service was top-notch, and they made what could’ve been a stressful task feel easy and even enjoyable. Just genuinely wonderful guys who care about helping people. I highly recommend this location for anyone needing support or great service. Thank you again, Legion and Hermon!”
“Wow, a UPS site that is now open 7 days a week! This UPS business is very well stocked, has mailing items (tape, envelopes, boxes, etc. The owner and his staff are knowledgeable and customer service friendly - something that is not always seen elsewhere. I highly recommend this business. Outstanding service.”
“I love Charlie he usually is the one to answer the phones and is always pretty helpful. Plus, this post office never messes up my deliveries, it’s usually Columbus lol. Keep working hard Pataskala folks!”
8:30AM - 7PM
2868 Stelzer Rd, Columbus
Shipping Centers
“I had an issue with Samsung while trying to send back a repair, but James at the UPS Store was so incredibly patient and helpful. He was attentive to me while I waited for Samsung Support but was also able to take care of all the customers in line behind me, while making sure to check in on me and asking if I was still good. Thank you James for all your help and patience with my situation!”
“The staff in this store is the reason why I drive past the UPS store and pay $2 more. The guys working here are friendly, personable and professional.They make me feel confident that my packages are in good hands.”
“I always have nothing but a great experience at this FedEx location! They’ve become my go-to for all my printing needs—from posters to banners and everything in between. The turnaround time is super fast, communication is excellent, and the team is always willing to go the extra mile. On top of that, they’re incredibly friendly, accommodating, and courteous. It’s rare to find a place that consistently delivers such high-quality service and at great prices—I highly recommend this location!”
“I want to give a shout out to Terry the general manager of this store. He went over and above to help me with the purchase of an office chair. I’m handicap and Terry went as far and bring the box out and loading it into my vehicle. He took his time with me and was very helpful getting the chair. Look up Terry if you need help while at this location.”
“This is the Fed Ex store I frequent due to the company getting a building in New Albany. I use to dread coming in. We have a corporate account and somehow I would always get this lady, let's just call her Karen and she would always give me a hard time. I would bring the items in to have her box it up she said oh I can't do that, mind you I work in the IT dept for a bank so I would ONLY have monitors and laptops to ship, nothing crazy. I would say isnt this a pack and ship. She would ask to see my ID for me to use the business account ???. I explained I never had to do this at any other Fed Ex store. She would ask me questions to verify the account or sometime she would say oh I cant find the account in our system. So I literally stopped coming. She was THE WORST. So I had to send a package out early and I couldn't make it to the City Gate so I sucked it up and came into the store. To my surprise she wasn't there and I got Malik he was a breathe of fresh air. I had three things to ship to three seperate locations, no problem Malik took care of it. Boxed up all the items, packed it himself and took my business account and I didn't have to show ID. He was super professional and assisted me like it was his job unlike .......Karen......I might come back in there if I know he is there. Plus we was jamming to that new Meek Mill on his little radio. A+ service.”
“I had a crisis to ship something very important & the lady there was so patient with me & my stress level... even when I had to go back in & change everything from 2 day to overnight... she did not make me feel like I was being a nuisance. I would totally drive an hour to do busy here again.”
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“The best UPS I’ve ever been. They called me and left voicemail just to make sure if my package delivered onetime, yes it was delivered exactly ontime. Thank you for going above and beyond to serve the community, we appreciate your service.”