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“10/10 experience all around! My go to phone repair and accessory store. The owner and staff are amazing! I will not go anywhere else besides here! I come here at least a few times a month to get new screen protectors and cases because they are the most reasonably priced out of any phone store I’ve been to! At&T tried charging me 60+ for a case I found for $15 over here! I won’t go anywhere else!”
“They get a good job upgrading us to our new phones. They were helpful and friendly. The only reason I don’t give a five star is it seemed like he was in a rush and just skip things for us to handle later.”
“Bill did a great job, another local shop couldn’t/wouldn’t make the effort after charging me $160, don’t go there, you’ll go “broke.” I could tell from speaking with Bill, he’s got the knowledge and experience. Don’t waste your time anywhere else, just go to Procom.”
“The guys there are awesome and I have been a customer at the avon location. Ever since I with verizon. Nick has help answered all my questions. So has the rest of the guys who work at this location. Thanks for having such qualified people working for verizon.”
“Gi gi is the best ever thanks to her greatness I have been a loyal customer of that store for about 22 years and and still going. It's so amazing to the greatest employee like her thank you so much Boost Mobile for having a awesome employee”
“Salem and Shane were super helpful and supportive. They provide excellent and quality service and answered all my questions! Salem was very patient in helping me with my broken screen protector and even cleaned my case for me!”
“Took my iPhone to have the screen replaced and Mo only charged me for the broken screen protector. He was very nice and honest. The original quote he sent me for the original job he was going to do was priced very competitively. We will bring our devices to him in the future. Thanks again Mo.”
“Today we stopped in to see about switching from Verizon. Zach helped us get everything taken care of. He went above and beyond to help us and was super friendly. This will definitely be our go to store! Thanks Zach! :)”
“We had an excellent experience at the Avon Spectrum store, and we want to give a special thank you to Deb for her outstanding customer service. From the moment we walked in, she greeted us with a warm smile and made us feel welcome.
Deb was incredibly knowledgeable, patient, and took the time to answer all of our questions. She explained everything clearly, helped us understand our options, and made sure we found the services that best fit our needs. She never made us feel rushed and truly went above and beyond to ensure we had a great experience.
Exceptional customer service is hard to find these days, and Deb exceeded our expectations. We left the store feeling informed, confident, and grateful for all of her help. Spectrum is fortunate to have such a friendly, professional, and dedicated employee. Thank you again, Deb, for making our visit such a positive one!”
“Went in there today with my elderly aunt to get her a new phone. The young man that said he was one of the owners was amazing! Gave us a great deal and transaction went so smooth. When I leave AT&T next month, I’m switching to Metro PCS!”
“So helpful and kind! Resolved our issue in 5 minutes! We started with our local AT & T North Olmsted branch. They turned us away, lied and said no WiFi since the hail storm a week ago. We knew it was a lie as we’d stopped in the day before and they had WiFi. They sent us to Apple Store at Crocker park who apologetically sent us to AT & T at Crocker. The representative at AT & T Crocker wouldn’t even talk to us. Didn’t even look up from what he was doing. We next went to AT & T Avon. We were so grateful as they were so kind and helpful and resolved our issue!”
11AM - 8PM
515 Abbe Rd N ste D, d, Elyria
Mobile Phones
“I recently visited Dungeon, and I was blown away by their extensive collection of vapes and glass pieces. The variety they offer is truly impressive, catering to a wide range of preferences. Not only that, but the prices are fantastic, making it a go-to spot for affordable yet high-quality items. Has, the person who assisted me, was knowledgeable and provided excellent customer service. Dungeon is definitely a top choice for those seeking a diverse selection, great prices, and a friendly atmosphere. Highly recommended!”
“Highly recommended. They’ve always helped me when I had questions. Vince is great and very easy to deal with and is my “go too” contact. Even though my purchases have been small (<$30 each) they still treat me well. Prices are always very reasonable. If you need anything in the radio/public safety realm, give them a call or stop by!”
“That girl Aisha need a raise hands down she's was the best employee I've had a reaction with helped me set up new phone installed screen protector WITH NO BUBBLES everything was hands down best experience i have had in a very longtime will definitely be back for a new watch”
“I came into the store very dejected and left elated. Jess is the best customer service representative I’ve ever come across in my 66 years on earth. She is patient, kind, puts you at ease and really takes the time to let you understand everything there is to offer. I came out with an amazing new iPhone and WiFi plan that combined is the same cost as my old Verizon phone, Wi-Fi not included. She should teach customer service in every industry and what a wonderful world it would be. AT&T, you won the lottery with her, do whatever you have to so she stays!”
“Went in there today with my elderly aunt to get her a new phone. The young man that said he was one of the owners was amazing! Gave us a great deal and transaction went so smooth. When I leave AT&T next month, I’m switching to Metro PCS!”
10AM - 8PM
680 Chestnut Commons Dr, Elyria
Mobile Phones
“This is the place to go for all of your cell phone and internet needs. We received all star treatment by Delia and Owen! They are very knowledgeable and helpful about their business.”
“Kenn was very patient and helpful, he was very helpful showing us all of the possible offers and cheapest way to do what we wanted. Would definitely recommend going to this location.”
“Staff members were very friendly and courteous upon entering. They were knowledgeable and helpful in finding the item I needed and since I have a disability, they assisted me as I was leaving.”
“I came into the store and was greeted by Ricky who gave me the best customer service ever ,it made my day I will keep my service with metro because of employees like him thank u Ricky .”
“Went in there today with my elderly aunt to get her a new phone. The young man that said he was one of the owners was amazing! Gave us a great deal and transaction went so smooth. When I leave AT&T next month, I’m switching to Metro PCS!”
“My screen was busted went in they shipped a new one overnight phone was fixed the very next day I highly recommend anyone with a phone issue to come here what a wonderful experience 5 stars”
“Visited the North Olmsted, Ohio store on a busy Saturday afternoon—definitely recommend making an appointment ahead of time. Service was excellent. Thomas was incredibly helpful, made everything quick and easy, and explained all our options clearly.
Even though the store was busy and a bit short-staffed, the entire team was friendly, welcoming, and worked well together. I also saw employees taking extra time to help an older customer save money, which was really nice to see.
Great experience overall—we left very happy with our new phone. Highly recommend!”
10AM - 8PM
2219 E 42nd St, Lorain
Mobile Phones
“I switched to boost the other day, Nick made the process very easy. Took the time to understand what I needed and got me the best phone. He's also really funny and made my time at the store delightful.”
“This T-Mobile was excellent! From the moment we walked in, Abdallah was helpful, knowledgeable, and patient. He took the time to clearly explain options, answered all of our questions without rushing, and made sure we left with exactly what we needed. Customer service like this is rare. Highly recommend!”
“Trent and Zach are awesome they were transparent and took really good care of me after a bad experience with another provider. They hooked me up! Better deal and the. Some. Ask for them. Keep up the good service boys!”
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“Came into the North Ridgeville store with a number of problems on my phone and was frustrated to the max! Logan was an absolute help in assisting me with my emails, apps and questions. His professionalism and help was greatly appreciated. You are lucky to have him as sales rep…..Many thanks!”