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“I'm very happy with T-Mobile. Especially with the store manager, Derek. He is very friendly, professional, and knows what he's doing. He gives very good advice and is a great asset for the company. I had a problem with my account for the longest time and he was patient enough to be able to help me. T-Mobile is a very good company and I will highly recommend.”
“I have worked with various providers over the last couple of years, Easton is by far the best, I recommend them to all of our clients. They have some of the best staff you will ever have the pleasure to work with, they are friendly, professional and quick. Issues/requests that would take other companies weeks to resolve are typically handled in a matter of hours with Easton. I cannot speak highly enough of Easton.”
“My sales person was Tyler. He was very helpful with my purchase. The store is very clean and everyone was polite. They have plenty of phones and many options. I would recommend this store on Vista Way in Garfield Heights right off Transportation Blvd. Great location. I will be visiting this store when l need phone services. Tyler was great.”
“My family and I have had such challenging experiences in the past with the T-Mobile in Brunswick (the other location further down the street). Everything from being scammed into "free" phones, "free" airpods, etc etc. Only to find out none of the promotions were real and spending hours on end with T-Mobile Customer Support for literal months to fix our bills. This time around we came to the other Brunswick location aka this one and I have to say it was AMAZING. My husband and I spent no joke 8+ hours with the manager, Ryan, to help us find the right plan to help us get the right deal after how horrible my experience has been in the past on top of the fact I had my phone recently stolen. He was so kind and genuinely cared about making things right. Thank you, Ryan for all you do! :)”
“The team at this location are wonderful! Josh, in particular, spent most of his afternoon helping my husband with his phone and fixed it when no one else could! We thank Josh for his time and we also thank the rest of this location’s team for being so helpful.”
“These guys are so helpful. They lowered my bill $50 a month from att and when I went back to add another watch, they were so busy, but still managed to get me out of there way quicker than I expected!”
“I did not experience a long wait like other reviews mention. I can't remember their names but I received excellent customer service from the Manager and one of the employees.She helped me with returning my internet Box. And the man even found a box for me & packed it up! I highly appreciate them.after the horrible experience i had at the Verizon on ridge rd. Wish I would have came to this location first. 5 stars”
“My Dad and I visited this location to have services corrected and established. Entering the office, I was immediately greeted by MAYA. She was efficient and kind, and warm, and handled every request with diligence. She assisted with every detail concerning updating my Dad’s service, and fixed everything as it pertains to my parents previous service w/Spectrum.I do regret having to leave in a hurry to make another appointment for and w/my Dad, and not completing a service upgrade that she pitched; and that I was highly interested in signing up with her for… Thank you Maya, and forgive me for not returning and finishing with you. ??I recommend this location, and would always visit here for any in office needs, because everyone on the team there were pleasant and well familiar with their company’s products and services!Thank you again Maya!??”
“I returned some equipment to the store this week on behalf of my elderly mother that we neither needed nor asked for. We were forced into it several months ago when attempting to set her up with the most basic internet in order to set up home cameras to keep an eye on her, but the rep on the phone insisted it was the best plan. Vinnie not only quickly took care of the return, but then set up my mother with a less expensive, basic plan that we wanted to begin with. Vinnie was compassionate, kind, friendly, and just all around awesome!! Can’t thank her enough! What a wonderful employee who delivered exceptional customer service!”
“Took my phone to the beach and got wet sand stuck in the port of my iPhone. After some failed attempts at home to remove the obstruction, I took it to this Verizon location to see if they could help me out. Many thanks to Greg for getting it done!”
“Rachel and Ramon were amazing!!!! My phone was off for a fed days and they were wagered to assist me quickly. They’re very efficient and professional! Thanks again!! I highly recommend this location!!”
“Forgot his name he was a manager at the one in Strongsville and had blonde hair but he helped me and my mother out so much and answered all of our questions give that man a raise or promotion he is too good was able to get a new phone and watch with my trade in I will be going back when I need another upgrade”
“Last weekend we had decided we were going to add my girlfriend to my existing one line plan and see what we could upgrade to that was affordable. We both prefer iPhone and we were both overdue for an upgrade. I’ve been with Verizon for 3 years and prefer them as they are the most reliable service. Mannan kindly greeted us at the door as soon as we entered. He kindly explained what options they could provide that was ideal for us. I was initially surprised because past experiences in phone stores have been insufferable. We’re not picky and try to always be reasonable. As someone who works in customer service I understand how important it is to make sure people feel comfortable and confident in your ability to perform your job. He was very kind and professional. I did not once feel like he was being too pushy or sell us things we didn’t need. Everything was smooth and relatively effortless on our end as far as the activation/upgrade process. That’s all I could ask for when having to do these menial tasks that sometimes turn into a nightmare if there’s poor communication. We will certainly plan on continuing to use Verizon in the future and recommend this store to others.”
“This is a five start review for John! He is an A1 professional! Respectful and efficient! Cox 800 customer service line was a waste of time for my new setup. John got me squared away and with internet within 15 mins. He deserves some extra PTO!”
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“Best experience I’ve had at a Verizon store. Damien was patient and concise with what I was looking to do with my iPhone upgrade. I told him that I didn’t need all the bells and whistles because I’m not the most tech passionate persons and he didn’t try to upsell me on anything. I’d recommend seeing Damien to anyone with Verizon questions!”