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“The staff went overly above and beyond. They were all so patient and attentive. Made the necessary recommendation and made it happen, which allowed for me to get a new phone. I entered the store upset, exited with a huge smile on my face. So shout out to store# 2VSL, if it wasn't for them I'd be back in the same predicament at some point with the same headache of a phone that I initially had. Signed the lady with the zfold flip with the black screen lol. Aye T-Mobile that phone need not be sold anymore, that's the second one that I went thru in 1 year due to the screen going black, so I'd recommend taking that one off the list of phones yall sell!!! But other than that, thank all that assisted me during my visit at store# 2VSL.”
“I'm very happy with T-Mobile. Especially with the store manager, Derek. He is very friendly, professional, and knows what he's doing. He gives very good advice and is a great asset for the company. I had a problem with my account for the longest time and he was patient enough to be able to help me. T-Mobile is a very good company and I will highly recommend.”
“I am not a t mobile customer anymore, but I need to write this for a specific gentleman named julio at this location. I came in for an issue that I has been charged for a line for the last three months.I didn't know about. He could have sent me away and sent me to an experience store because they only get commission here and don't typically help with customer service related issues. He took the time out of his day to help call sales support.Got the lineI didn't know about canceled and refunded for the charges. I will not forget him and what he did for me today.And truly appreciate it as that money can go a long way in these tough times right. Thank you again, julio, for being an amazing human being!”
“Kiara was extremely helpful I called the store she informed me, what I needed to do to get a new internet box. Then when I went to the store she set everything up for me. I can't say enough good things about her. Very helpful, very patient, very informative ,and very kind. If you want top notch customer service go see Kiara in Berea.”
“Top Notch customer service and products. We have saved a ton of money with Easton and have upgraded services to current standards. No complaints whatsoever - Excellent / Solid Company”
“Alaina C. Hands down the sweetest person, she helped us find the best deal and was so much fun talking to while we waited. I have had awful experiences in the past, and hated going shopping for new phones but she made it so easy and stress-free.”
“I had to come to spectrum three times in one day. It was outstanding customer service I mean outstanding. Jay and Tyvin. (I hope I'm saying their names righ). But you should be very proud to have both of them working for spectrum they made me feel very special. I am older and my husband I do not understand this new technology. When young men like the two of them make you feel very special. So thanks again for all the time you spent helping me get my phone back. Thanks again and I'm happy you work for Spectrum. Thanks again.!!!!”
“Best Verizon location I’ve been to. The service was great and spot on !! Chris and Uriah did an outstanding job when it came to helping me out with setting up my new iPhone”
“Received great help in two different visits to the store, first time switching cell phone carriers, ha! More information wouldve been helpful in the process but it all worked out, and I'm very happy.”
“Very happy being a T-Mobile customer. All of their locations are excellent but I do have a favorite. My favorite is the store on Brookpark Road and Ridge Road in Parma.
Even if their parking lot is full, they move fast and efficiently taking excellent care of their customers.
I thought that I was going to be that difficult to handle customer today but surprise surprise....my issue was quickly identified, fixed and I was on my way quicker than I ever have been in the past. I need to note. This issue had been attempted to be solved by a dedicated Apple store numerous times within the past few weeks with no solution! Exceptionally happy with the customer service today.”
“Great experience tonight! Thank you Ken! We walked in very late right before close, and Ken didn’t hesitate at all to help me upgrade two of our phones ! He was swift, kind and paid attn to every detail of our plan! I really appreciate good customer service that I received here today! Thanks again Ken!”
“Forgot his name he was a manager at the one in Strongsville and had blonde hair but he helped me and my mother out so much and answered all of our questions give that man a raise or promotion he is too good was able to get a new phone and watch with my trade in I will be going back when I need another upgrade”
“Karen Mospan took care of Us and it was Amazing…She didn’t mess around…She knew our struggle and helped us out…We appreciated everything she did for our family and we want to thank her again for the discounts she found us and the money we are are saving…Strongsville Verizon is the place to go when You people to help You…Thanks again Karen !!!”
“Went for wifi pods and was greeted at the door by Norman who helped me through the process he was very nice and helpful and made the visit very pleasant Thanks again for great service”
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“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”