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“Devonte was great! He was patient and explained everything with great detail. Amazing personality! Will be visiting here and doing business here in the foreseeable future.”
“The guy who I dealt with, Frank, was by far the best phone sales man I've ever dealt with. Extremely professional and helpful. Whereas at most other stores they seem less interested to help when you aren't spending big buck, He worked with me so I got the best phone/plan within the price range I could afford. Great experience so if anyone needs a phone go to the metro store on Fulton you won't regret it!”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“Best phone purchase experience. K the owner knows his stuff. 10 out of 10 service. Always has great deals just purchased 3 phones from him for me and my sister and fiance.”
“Verizon's customer service has greatly improved over the last couple years. Instead of avoiding the stores, I know I can go there and get excellent customer service, intelligent answers and no lies.I usually use the Garfield heights store and this time around, Jay was the rep that handled all of my needs today with Efficiency and with Courtesy.”
“Came into store very frustrated about my iPhone not charging but Jeff was a huge help and provided different options on what to do to fix the issue. Best customer service I’ve seen in awhile , thanks again Jeff !!”
“Uriah is amazing!!! Patient, knowledgeable and makes the entire experience of getting a new phone sooo easy. What I thought would be stressful was not at all. Thank you.”
“The charging port on my iPhone 13 Pro Max somehow got broken. I called for a quote and availability, CB, quoted me $80 and was able to provide service right away. It took about 2 hrs. Quick & easy! Thank you ?”
“Louis Lee is the man.
I went in there after spending at least 8 hours on the phones with different AT&T numbers and chats only to be left extremely frustrated after switching 6 lines from T-Mobile to AT&T. I went into the store as a last resort. Should have been my first step.
Louis was eager to help but needed my ID. I was unprepared and did not have it, in my frustration I took out everything on Louis going so far as to swear at him and voice my displeasure in the most unprofessional way. I am embarrassed of my behavior in that moment.
I went home, retrieved my ID, came back and Louis didn't bat an eye. He was ready to help despite my behavior, never so much as a hint of attitude. Solved my problems and got all my numbers moved to the correct phones through a painful 90 minute process.
Props to Louis. If I ever have another issue he'll be the first person I seek out.”
“I recently visited with my daughter and had an outstanding experience. From the moment we walked in, we were greeted warmly by the staff.
The sales associates who assisted were incredibly knowledgeable and patient. They took the time to understand our needs and helped us find the perfect phone within my budget.
What truly impressed us was their willingness to go above and beyond, we had to leave at one point to pick up my kids and they were so nice to come out of the store to assist me when we came back instead of me having to take my kids inside to complete everything.
Thank you.”
“I recommend everybody who needs their phone to be fixed or to get a new phone to come to City cell I ran my phone over and they were able to put it back together for me and give me together without losing any information highly thankful”
“Daniel and Brandon did an excellent job helping me find a new phone and answering every question that I had politely and thoroughly. Those guys deserve credit they're great at what they do”
“I am not phone or computer saved. Aisha was so awsome and flexible with her time to really help me out. I so appreciated her, and help me connect to my free screen saver replacement. I could not have been happier with Aisha assistane. I truly couldn't of done all that needed done without her. Thank you Aisha”
“Great staff always willing to help me reconnect my I phone watch cuz the iPhone store had to a hard reset which sucked cuz I lost over 5,000 photos! Hopefully when I go up there again I get same friendly Verizon guy to reconnect my watch ! Thks and god bless you all !!”
“Mike was the gentleman helping me and he did a fantastic job setting me up with a phone upgrade. I went in there looking for a higher end phone but he was realistic on what I should get considering the person on my plan that it was for. Instead of trying to make a few extra dollars he was realistic and considered what was in my best interest. He was also very respectful and professional. Seeing as the Metro store in Brunswick closed a while back I've had to find other stores to go to. I'm glad I decided to try this location. While I was there he was also able to set me up with an Internet modem and I was able to get their new Internet in home wifi. Great experience”
“Jade did an excellent job switching my family’s phone service over to AT&T! She answered all of our questions and was very professional and easy to work with!”
“Great place to go to especially as a new customer they treat you very nice and you get some fantastic deals so my advice to you is to go check them out MANNY AND PABLO... the service is FANTASTIC!”
“Working with Justin was "Hands Down" the best experience at any Verizon store ever! He was Personable, professional, knowledgeable, and his customer service was outstanding!
He took a bad situation (lost phone) and worked through it with me, setting me up with a new phone. The process has always been a huge pain, but Justin made it quick and painless! Thank you sir!!”
“Outstanding customer service. I could not be more pleased with the assistance at this location. My associate was kind, quick and very knowledgeable. Excellent experience.”
“Chris was awesome to work with, he helped me out with my Internet. He was very patient and very professional. He gave me the best service I've ever received, this was a very important experience for me and I thank him very much. Highly recommend this store! Thank you again!”
“Saturday 7-12 at around 1.30 I needed a phone because my phone was cracked and damaged. The gentleman (I think his name was Raffi) who helped me was very polite patient and very professional. He helped me pick a good phone and get set up. I would definitely recommend this place especially for the service.”
“Everytime, I need a great and reliable phone. I come to this Metro because they show you love. Thanks for my 3 lines for only 123.00$ a month, they also offer programs that can get you a much lower bill a month.”
“Dominic from the Parma, OH store made what I thought would be a scary experience into a truly great experience! His knowledge along with his kindness was superior!”
“Jason made my experience great by giving me patience and being very helpful. Had issues that he could have pawned off on somebody else but he took it upon himself to fix it. Deserves a raise! Thank you Jason for making a stressful day have relief.”
“This is the second time I've dealt with Daniel, and both times were very nice, efficient, and resolved my issue. Was patient with me and willing to help. Very happy with my experience here.”
“The store associate named Shay was very polite helpful and she knew what she was doing so we weren't there for a very long time which is good she answered all our questions and like I said before she was very helpful”
“The lady was very personable. Found what I needed. (A type C to type C) which is surprisingly hard to find in decent quality. Didn't catch her name but I would say they do a good job.”
“Thanks to the staff at the Brookpark AT&T.
Kelli was especially helpful. She spent more than two hours after I had purchased a new IPhone and IPad transferring data and apps from my old ones.
When I came back with some additional questions Chris and Tito picked right up to help out.
District Manager Bob even put in a friendly cameo appearance.
Paul M”
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“Best experience I’ve had at a Verizon store. Damien was patient and concise with what I was looking to do with my iPhone upgrade. I told him that I didn’t need all the bells and whistles because I’m not the most tech passionate persons and he didn’t try to upsell me on anything. I’d recommend seeing Damien to anyone with Verizon questions!”