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“One of the best businesses I know!! David will go out of his way to make a project for our team, and what's incredibly important to me- he communicates with you. If you call or send him a message, he will absolutely get back to you. He'll help you find solutions. If you need a printer, he's the one to use!!!”
“Enrique provided excellent customer service.
Very professional and upbeat. One negative is the outside sign doesn’t work. It’s difficult to know or see that a FedEx location is here at night. Please get sign repaired and this will only increase your business. The repair will pay for itself in the first week. Take care.”
“Best experience a person could ask for... Needed white glove service to ship an odd shaped gas tank for a car restoration project. This team picked, packed and palleted, and got the item from Cleveland to Seattle in a week. Fair price and super responsive team. They even sent me photos before loading it up!”
“We had an emergency order that needed expedited within 24 hours, and Terra Roversi worked magic and found a way to make it happen. I truly cannot thank her and their team enough for the level of service they provide.
They are 100% who I'm recommending to every business connection for big shipping needs.”
“Nick took care of me on May 28, And helped me package and coordinate the shipping of two very large boxes and returns for Amazon. He was kind, courteous, hard-working, and diligent. He is a wonderful young man, and you should keep him employed at your store and Org.. He has a great future. All my best.”
“It was CRAZY BUSY in this store today. The 2 ladies at the register were working as fast as they could. They were both helpful and friendly. Sometimes during the holiday rush we have to be a little bit more patient.”
“Nothing but the best, quickest service here. I feel like anyone that disagrees or has a lesser experience has a hard time functioning in society anyways, haha. I walk in with my packages, and am usually out the door in seconds. Amazon returns and shipping of boxes. Excellent on my end.”
“Picked up boxes for a couple oddly-shaped gifts here. (I wasn’t shipping, just needed a way to package and wrap.) Very fast service and they had exactly what I needed - higher quality and less expensive than what I usually find at Home Goods. The Falls Pak & Ship website says they have 75+ box sizes. Will be a repeat customer!”
“Everyone is incredibly nice and really care about the job they do. Super nice office staff, dispatcher’s are not too grumpy and the drivers are great. My favorite LTL carrier in NEO”
“Dealtech was easy to work with and perfectly professional. I thought I needed expensive repairs but the first rate, knowledgeable and energetic technician, Dave, made it run like new. No charge beyond the service call! They also followed up on a question I had. I completely recommend them.”
8:30AM - 7PM
8984 Darrow Rd Ste 2, Twinsburg
Shipping Centers
“Employees working at this specific UPS are amazing. They’re friendly, helpful, engaging. Unlike the Hudson, UPS, I was so pleasantly surprised the first time I came to the Twinsburg Uupper yes because they were open a little later than our more local one. We got that right as they were closing and still they were wonderfully kind and helpful. The second time I came it wasn’t your closing but again reach service. Service is so great. I had to make sure I did a review. I’ll go out of my way to go to this UPS because of people are so nice here.”
“Crew is fantastic! Come here frequently for shipping work stuff and staff are always a great help. Forgot my gloves here by mistake and they held onto them for nearly three weeks to hand them back over!”
“Honestly, I could not have had a better experience with custom printing at this location. I’m not sure what people have experienced in the past, but I received customer service (in the last hours of a Sunday shift, no less) that was kind, professional, and swift. I will use this location again!”
“After recently moving to Ohio I was thrilled to find this Fed Ex. The staff, especially Derrick has been amazingly in helping me work on several projects. Derrick has always been knowledgeable, helpful , and attentive to detail. I also greatly appreciate his attitude and his willingness to work with me to make sure everything turns out perfect. Thank you so very much!”
“They performed the service that I needed very quickly and efficiently for a very good price. They had a long line of customers and got through that line expeditiously. They’re doing a great job!”
“I’ve been getting UPS residential freight deliveries for a couple years now from the Richfield location. Everyone from the girls that setup the opponents to the drivers that drop my items off are great peoples.”
“The staff was extremely helpful in figuring out my problem and getting something printed on time. Kian was exceptional with his attention and customer service. Thank you very much.”
“Had a shipping issue today with a package that needed to arrive next day by a certain time. They went above and beyond to research options, call other locations and keep me informed. Super impressed!”
“Have been a member here for years they've switched owners now for the last few years and they are absolutely amazing the previous owner should be proud these young men and I say young men are amazing Dependable loyal professional they call you by name they know their stuff!!!???❗️❗️❗️??”
“My live animals arrived healthy on every occasion. They were prompt, but need to up date their tracking system computer program. The poor lady had the hardest time due to faulty computer issues. I reccomend this place.”
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“I am very appreciative of the help and great service I receive here on a regular basis. Shout out to Will who went over and beyond with a difficult Amazon return I had. I never go anywhere else!”