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“One of the best businesses I know!! David will go out of his way to make a project for our team, and what's incredibly important to me- he communicates with you. If you call or send him a message, he will absolutely get back to you. He'll help you find solutions. If you need a printer, he's the one to use!!!”
“Always extremely helpful and kind! I have dropped packages at this location twice and the employees are great. Wish I got the employees name today but thank you for the help!”
“I am very appreciative of the help and great service I receive here on a regular basis. Shout out to Will who went over and beyond with a difficult Amazon return I had. I never go anywhere else!”
“Every time I am at Staples in Mayfield Heights, I am able to complete my purchase in a short time with assistance from the associates in the store. I do not even need to walk up to the area where the items are, they just go over, retrieve them, check me out, and it is done!”
“Enrique provided excellent customer service.
Very professional and upbeat. One negative is the outside sign doesn’t work. It’s difficult to know or see that a FedEx location is here at night. Please get sign repaired and this will only increase your business. The repair will pay for itself in the first week. Take care.”
“Best experience a person could ask for... Needed white glove service to ship an odd shaped gas tank for a car restoration project. This team picked, packed and palleted, and got the item from Cleveland to Seattle in a week. Fair price and super responsive team. They even sent me photos before loading it up!”
“My experience at the Mayfield store was outstanding. The care and concern for the timely completion of my order was comforting as I was deeply concerned due to the holiday which effected production. However the entire team at the Mayfield location made it happen. A special thanks to Christian!!!
Kai Love”
“SHELLY, IS ALWAYS VERY POLITE AND HELPFULL WHENEVER I Visit this location,
Always smiling and greeting customers pleasently.
Shelly should be recognized for her service.”
“Icon Construction exceeded our expectations! The attention to detail and craftsmanship were outstanding. They handled everything smoothly from start to finish. If you want dependable and skilled professionals, this is the company to go with.”
“Zach was amazing! He quickly figured out the issue with my package and clearly explained everything about the Amazon returns. He completely turned my experience around—thank you! I’ll definitely keep using this location.”
“These dear dear guys are the very BEST ! SUPER : we have been going through them for decades shipping to our beloved Ukraine …! Love and miss you Roman and Marco … my only regret is I no longer live in the area ….!”
“Love the location and all it offers . New Addition Aaron is Very knowledgeable, friendly, efficient and ALWAYS PROFESSIONAL. Knows the customer by name. A great asset to this establishment. Highly recommend this location.”
“This was my first time using the service, the person that helped me at the desk made it super simple, easy Peezy and it was very convenient. I’ll definitely pass this along that it makes my life easier to use this UPS store to make my Amazon returns.”
“I came in this morning to drop off a relatively awkward and heavy package. The young gentleman (I didn’t get his name) behind the counter was SO helpful and so pleasant. He seemed to be the only one working and he didn’t skip a beat. He was busy but smiled and was so polite. Whoever he is, he deserves some recognition!!!”
“The team at this store was tremendously helpful to me & the company that I work for. Highly recommended. They were quick, professional & friendly when assisting me with my shipping dilema!”
7:30AM - 4:30PM
739 E 140th St, Cleveland
Shipping Centers
“excellent customer service across the board! from shipping to packing, the UPS Store associates have been very helpful in facilitating and executing any shipping or printing demands!”
“The store manager, Bernard, at the UPS location on Mayfield – 13940 Cedar Road, University Heights, Ohio 44118 truly made my day. His customer service has always been five-star, even before we met in person, but officially meeting him today while handling business there was a breath of fresh air.
Hearing his upbeat energy, experiencing his willingness to help, and seeing that servant-hearted spirit in action—listen, that’s rare. And it matters. Today, tomorrow, and the days to come.
So kudos to you, Bernard, manager at the Cedar Road UPS Store. You are seen, you are appreciated, and your work does not go unnoticed. Keep it up, brother. And I pray your team continues to embody that same uplifting spirit.”
“I wanted to write a review for an absolutely lovely lady who served me today in the Fed Ex office. I had some questions about international shipping which took some time to work out. She was very kind and patient. She offered me help well above and beyond what she needed to. I’m extremely grateful to her and had to share. Thank you so much.”
“Honestly, I could not have had a better experience with custom printing at this location. I’m not sure what people have experienced in the past, but I received customer service (in the last hours of a Sunday shift, no less) that was kind, professional, and swift. I will use this location again!”
“They performed the service that I needed very quickly and efficiently for a very good price. They had a long line of customers and got through that line expeditiously. They’re doing a great job!”
“Easily the best service I’ve ever gotten from an any shipping service location. In town visiting. Had a critical shipment to get out but needed quite a few things printed. Store Manager Shawn could not have been more patient and helpful. Subsequently, had to return two days later for a similar urgent issue. Once again, great service.”
“Staff was super helpful and patient. Came in to drop a prepaid FedEx. The qr code did not pop up for me and staff was patient with me until I could figure it out.”
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“It was CRAZY BUSY in this store today. The 2 ladies at the register were working as fast as they could. They were both helpful and friendly. Sometimes during the holiday rush we have to be a little bit more patient.”