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“This is the best post office branch in Northeast Ohio. The staff are knowledgeable and helpful. People forget, but there are parking spots to the side of the post office. Just make a right on that little one-way street, folks! So I’ve never had any issues parking. Now, sometimes the customers are really rude, but the staff are super friendly and kind. I’ve had to do very complex international mailings that really stressed me out, but the staff are unfailingly knowledgeable and helpful!”
“On this Friday afternoon around 4:30pm I bumbled into the post office looking to ship some items internationally. I really had no clue what I was doing and kept asking the clerks for help. Ms. Lisa, in particular, was extremely patient and helpful, but also to the point with me since I ended up putting her overtime (5:20pm). It made a lot of sense; I was potentially holding something up but I'm so grateful she assisted me regardless. The other gentleman working there was great too. Thank you so much! Merry Christmas”
8:30 - 11:30AM 12:30 - 5PM
1294 Ridge Rd, Hinckley
Post Offices
“Love this post office!!!! Quick service, little wait time and the staff is very friendly and helpful. It is a breath of fresh air compared to the larger post offices in the area.”
“I have came over a few times to get mail from po box and the doors are locked when they should be open at 8:30 am going by the hours posted on the door for lobby hrs 6:30am very inconvenient. Please have responsible people for this job.
Have returned plenty of times after this post and seems to be taken care of, thank you for addressing issue!!”
9 - 11AM 12 - 1:30PM
1240 E 9th St, Cleveland
Post Offices
“Not sure why the rating here is so low. Maybe I got lucky, but I was in and out of there quickly. The woman that helped me (Stephanie) was very nice and helpful. This isn't even the closest post office to me but I'll probably be going here when I need to.”
“Had a package that was sent incorrectly the post office was on it the moment I sent a request for a case. With in a day my package is rerouted and coming to me. They even called to tell me. I love my local post office and the people there. Keep up the awesome Job. I appreciate all you do especially being short handed you all rock”
“robin is our mail carrier and is outstanding at her job. she is consistent and timely and always comes with a smile, kindly greeting all the customers and animals. we look forward to her every day. as a business owner, i am grateful for the package pick up, and robin and anyone that does her route, kindly pick up even if i haven’t submitted a request. mary lou is a constant at the post office, kind, professional and a great sense of humor. we are lucky to have this service.”
“I had to come back to my review and edit a few things. I definitely like coming to this branch, however there is one BAD apple that they need to get rid if. This one person is always rude always nasty never smiles. I avoid this one person with every breath in my body. She is absolutely horrible. No customer service skills at all. She lied to me about my address change. Her not knowing that I know the post office system very well. Once again. ITS ALWAYS ONE BAD APPLE IN THE BUNCH AND SHE IS DEFINITELY THAT BAD APPLE. Definitely a great location. Staff is very pleasant and professional. This location is definitely the best location when comparing Eastside locations.
Thank you to the staff at the East 55th Branch. I appreciate all that you do.”
“James is great at front counter but, if you get the woman to his left. She is rude and very bad at communication or something. Does not listen cuz she’s to busy trying to make it complicated. She just did not care to help. Just throw attitude for no good reason.”
8:30AM - 5:30PM
2525 E Royalton Rd Ste 8, Broadview Heights
Post Offices
“We find this location very dependable and prefer it over the closer NORO one. I like that the have self service largehopper bin in the lobby for after hours parcel drop off. Been going here for years never had any problems. 5 stars!!!”
“Actually, this is a great post office. Kisha is a really nice postal worker and customer service professional. The problem is that the management doesn’t properly staff the office, so she’s generally the only person working. We all have to take a lunch break, and she probably has administrative and other duties to take care of, too. This causes the sometimes strange hours.
Congress has drained the finances of the USPS for years and the current postmaster general has accelerated the trend through cuts and consolidation. Please don’t complain about this post office or the worker who staffs it. They have no control over its problems. Complain instead about the government that owns it and the politicians who want to privatize everything.”
“I was having an issue with a package and called the Lorain USPS Station A. The manger, Diamond answered the phone and Inventively started to help me. Diamond went above and beyond to track my package down and found it in Westlake. She went on her personal time and picked up the package for me so it would not get lost in transaction again. She did not have to do this at all especially on her own time, but she did. The kindness and courtesy she showed me will always be a reminder that some people are really amazing and should be recognized! Thank you again!!”
“This USPS location is always top notch! Super nice clerks. Responsive. We deal with them alot, because the company that I work for sends & receives a large volume of mail. Thanks USPS North Royalton!!”
“Staff ok. It was hell parking & finding the entrance.I drove round, then lurched round. I use a cane at times & i almost threw myself infront of an oncoming bus to make it stop.”
8:30AM - 6PM
6509 Brecksville Rd, Independence
Post Offices
“I sell online and drive around a lot so I visit many post offices in the CLE area. I was in a few days ago for the first time and was very impressed. No wait! And the woman behind the desk was incredibly patient, helpful and personable (I wish I got her name!). Thank you!”
“The ladies who work at this post office are kind and helpful. They helped me resend a package that had been returned to me by mistake. They were patient and very understanding.”
“Always fast prompt and courteous service. Customer service is great. I enjoy going to business's where the customers needs come first. I pass by every post office in Cleveland just to go to this one. Thank you for making me feel welcomed and appreciated.”
“Generally good service. Sometimes they act as if they wished they were someplace else. Mayb a few months in another country would change their attitude. This place Use to b open almost All the time; but; similar to other public services, they get cut back as our taxes n decay rises!!!”
“Jamie contacted me and initially I thought I had not received a response so unfortunately I left a survey stating this, but after noticing that I had the missed voicemail I emailed to update that case as I did later receive my package. I know it is the season so a few days late is not the end of the world, just glad I did end up receiving the package and glad there was someone who attempted to contact me even if I missed it.”
“Very knowledgeable and efficient staff. Everytine ive gone, there's instant service and not much if any other people in there so it's fast too. Have helped me figure out passport renewal and sending packages overseas.”
8:30AM - 5:30PM
12401 Rockside Rd, Cleveland
Post Offices
“People who work there are kind polite and helpful I love the lady who works in front there she is always helpful to me a lot there is one huge guy working there he just does his work but the lady knows it all we need more people like that lady who helps with love and care”
11AM - 5PM
50 Public Square Ste P1, Cleveland
Post Offices
“This is the best post office. The staff is so friendly. They do kinda have weird hours, but the worker - it's usually only one person - has to take lunch too just like everyone else. Reliable service. The line is usually short.”
“I had the BEST encounter with a woman named Acy at the post office counter this morning. I was there to purchase a book of stamps. The way that she delivered stellar customer service was quite impressive. I stopped and told her that NOBODY is friendly at a post office counter and NOBODY at the counter has ever given me a binder of choices for a book of stamps. Her binder was organized and intentionally thoughtful. She is a keeper. Such a beautiful spirit in the 8am hour:)”
“Always short-staffed but the employees try their best to be quick. It's usually the customers slowing them down by being unprepared with their packages. They are friendly if you are not an annoying customer.”
8AM - 5PM
2201 Broadway Ave, Cleveland
Post Offices
“Damien is the best of the bestwent way beyond to help meresolve a serious issue i hadHe communicated with me every step of the wayand did everything in his power to resolve the problemi thank him from the bottom of my heartfor doing what everyone should be doingand being such a great personThank You Damien!”
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“My mail carrier is Becky L., and she is conscientious, professional, and efficient. I could not ask for a better mail carrier! Period.
Also, I had occasion to interact with Julius, the afternoon shift supervisor, and I found him to be helpful, knowledgeable, and empathetic.
Both of these individuals are great ambassadors for the USPS! Kudos to them!”