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“This is the best post office branch in Northeast Ohio. The staff are knowledgeable and helpful. People forget, but there are parking spots to the side of the post office. Just make a right on that little one-way street, folks! So I’ve never had any issues parking. Now, sometimes the customers are really rude, but the staff are super friendly and kind. I’ve had to do very complex international mailings that really stressed me out, but the staff are unfailingly knowledgeable and helpful!”
“Love this post office!!!! Quick service, little wait time and the staff is very friendly and helpful. It is a breath of fresh air compared to the larger post offices in the area.”
“Amazing experience.
Both ladies working there were very helpful and provided guidance for me with a very positive attitude.My package was sent and delivered on time with much lower cost compared to private postal services.Thank you for your services.”
“I have came over a few times to get mail from po box and the doors are locked when they should be open at 8:30 am going by the hours posted on the door for lobby hrs 6:30am very inconvenient. Please have responsible people for this job.
Have returned plenty of times after this post and seems to be taken care of, thank you for addressing issue!!”
“I love this Post Office. They got some sweet people there. They real respectful, I love them. I like this Post Office. They don't have nasty people that have nasty attitudes. They got wonderful people that have real good attitudes.”
“I had such an amazing experience with Stephanie at this location today that I genuinely felt compelled to leave a review. First and foremost, she was incredibly kind to every single person in line. I came in close to closing time when it was busy with people getting off work, and she had a line of about five customers—but you would never have known she was under pressure.
She took the time to apologize to each person for the wait, and she did it with such sincerity and warmth. What really stood out was how cheerful and personable she was the entire time. She truly listened, never rushed anyone, and still managed to keep things moving efficiently.
Stephanie completely changed what you expect from a typical post office experience. She even made me laugh, which is not something I ever thought I’d say about mailing something with USPS! She made the whole process of sending out my wedding save-the-dates feel special and stress-free.
I will absolutely be coming back to this location—and honestly, I’ll be hoping Stephanie is there every time. She is exactly the kind of person you want helping with something important. I’m already planning to return to send out my wedding invitations with her. She’s a gem!”
“Always a very good spot for your ice cream and freshly made
On my bike packing trips I always go to a dairy Queen it is a mandatory stop for me”
“I visited the office for my daughter’s passport. The process was handled very smoothly and was completed within five minutes. I found the staff to be exceptionally friendly and professional.”
“We find this location very dependable and prefer it over the closer NORO one. I like that the have self service largehopper bin in the lobby for after hours parcel drop off. Been going here for years never had any problems. 5 stars!!!”
“I want to say THANK YOU to both the Clerk who handled my call, and the Carrier #12 for his help in getting my package delivered corrected. I ended up with a wrong number on the package, they sent me a notification and after I called we corrected my mistake. Both were curious, easy to understand and went out of their way to ensure my package being delivered that Saturday 10/18/25 like it was supposed to be. ??”
“robin is our mail carrier and is outstanding at her job. she is consistent and timely and always comes with a smile, kindly greeting all the customers and animals. we look forward to her every day. as a business owner, i am grateful for the package pick up, and robin and anyone that does her route, kindly pick up even if i haven’t submitted a request. mary lou is a constant at the post office, kind, professional and a great sense of humor. we are lucky to have this service.”
“The ladies at this location are always friendly and welcoming. They always ask if I need stamps or anything else. The post office is always clean and well stocked with supplies. It is a pleasure to come to this location. A++++++++++++++”
“For the truck drivers
If you have morning deliveries it’s usually going pretty fast, I got full trailer and it’s takes them to unload like 20 minutes
Good place to unload!”
“I sell online and drive around a lot so I visit many post offices in the CLE area. I was in a few days ago for the first time and was very impressed. No wait! And the woman behind the desk was incredibly patient, helpful and personable (I wish I got her name!). Thank you!”
“Always fast prompt and courteous service. Customer service is great. I enjoy going to business's where the customers needs come first. I pass by every post office in Cleveland just to go to this one. Thank you for making me feel welcomed and appreciated.”
“Staff ok. It was hell parking & finding the entrance.I drove round, then lurched round. I use a cane at times & i almost threw myself infront of an oncoming bus to make it stop.”
“People who work there are kind polite and helpful I love the lady who works in front there she is always helpful to me a lot there is one huge guy working there he just does his work but the lady knows it all we need more people like that lady who helps with love and care”
“This USPS location is always top notch! Super nice clerks. Responsive. We deal with them alot, because the company that I work for sends & receives a large volume of mail. Thanks USPS North Royalton!!”
“I have no clue why the ratings are so low, except people rarely leave comments, except to complain. The U.S. Postal Service processes and delivers an average of 371.3 million mailpieces daily. Postmaster DeJoy destroyed hundreds of automatic sorting machines in 2020 and those have not been replaced. Think about that when when wondering why packages seem to stay for days at major hub locations that use to have these sorting machines and now everything has to be handled manually by people that don't have any monitoring, because everyone is honest, but I digress.
Today I needed to get my taxes mailed and I wanted a return delivery confirmation. Ruby not only greeted me when I entered, when my time came, she was the person to help me out. She was cheerful, helpful, courteous, and efficient.”
“Actually, this is a great post office. Kisha is a really nice postal worker and customer service professional. The problem is that the management doesn’t properly staff the office, so she’s generally the only person working. We all have to take a lunch break, and she probably has administrative and other duties to take care of, too. This causes the sometimes strange hours.
Congress has drained the finances of the USPS for years and the current postmaster general has accelerated the trend through cuts and consolidation. Please don’t complain about this post office or the worker who staffs it. They have no control over its problems. Complain instead about the government that owns it and the politicians who want to privatize everything.”
“I had the BEST encounter with a woman named Acy at the post office counter this morning. I was there to purchase a book of stamps. The way that she delivered stellar customer service was quite impressive. I stopped and told her that NOBODY is friendly at a post office counter and NOBODY at the counter has ever given me a binder of choices for a book of stamps. Her binder was organized and intentionally thoughtful. She is a keeper. Such a beautiful spirit in the 8am hour:)”
“This is the best post office. The staff is so friendly. They do kinda have weird hours, but the worker - it's usually only one person - has to take lunch too just like everyone else. Reliable service. The line is usually short.”
“Mostly busy location with long lines, especially during peak hours, but that is pretty common for this post office. I usually just drop off my mail and packages, so I cannot say too much about the full customer service experience. Parking is plentiful, although it can fill up quickly during busy times. The building itself is not very large, so when the line gets long it can feel a little cramped inside.
That said, the location is convenient and seems organized considering how many people come through daily. The self-service drop-off area helps make quick visits easier, and the place generally feels clean and well maintained. If you go during non-peak hours, the experience is much smoother.”
“Always short-staffed but the employees try their best to be quick. It's usually the customers slowing them down by being unprepared with their packages. They are friendly if you are not an annoying customer.”
“A lot of complaints about this location so I wanted to set the record straight. Convenient location lots of with free parking, adequately supplied and fantastic customer service. Yes they are short staffed but that is no fault of the employee. Be patient and nice to one another.”
8AM - 3PM
2201 Broadway Ave, Cleveland
Post Offices
“super duper hard to find the entrance for pickup.. i was circling back and forth trying to find it and it was pretty remote, but workers were helpful and jovial. retrieved my package with no issue”
“I had kenton as a cashier he was the best!!!! he was super helpful and made sure we were set. i specifically come to this location to have him as my cashier. truly the best and sweetest!!!”
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“One of my favorite post offices around. Simple easy decent parking and I totally love their self service kiosks which makes it so easy to scan packages get a receipt and be on your way.”