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“Whew Chile that store stay busy but the service is decent and the sales this past weekend 3/2 were on point. If you missed it you'll get your shot next trip!”
“First, time at this store for a return, and We were greeted by I believe her name was Monae. I could be wrong, but she was very nice and patient. I really enjoyed visiting that store which had a great selection to choose from for whatever your shoes and accessories need were”
“This fully stocked retail outlet is the best place to go for the sportswear and athletic person in your life. I've newly found their golf shorts that are stretchy and comfortable to be worn on the golf course, gym and a date. They were so kind to give me a Healthcare discount. And the assistant manager Nick was very professional and kind. I highly recommend this establishment.”
“Staff is amazing, they were all helping with my 3 kids trying on shoes. They really anticipated our needs and helped suggest other items that may help. Super kind and knowledgeable.”
“Excellent customer service!!!At Famous Footwear in Aurora I purchased $80 Asics running shoes for my daughter on August 3, 2022 for her to wear for cross country practices & meets. She doesn’t wear them to school or for play, just cross country.She came home today with these holes in the shoes. I called Asics, their policy is to fill out the online warranty form, wait 3-5 business days for a possible approval & then receive an online credit to purchase another pair to be delivered in another 3-5 business days.She has daily practice & 2 meets this week and it didn’t seem she could go that long in these shoes.I called the store and spoke with the assistant manager Chris. He explained that store policy doesn’t allow returns or exchanges of shoes that have been worn, but if I couldn’t get anywhere with Asics, to bring them into the store and he would see what he could do.I did call Asics back with the same results.I brought the shoes into the store and Chris couldn’t have been more understanding or helpful. He agreed that 5week old shoes shouldn’t be showing that kind of wear & tear and fully refunded my purchase, even applied a coupon for me to purchase another pair for her. As assistant manager he has the discretion to make exceptions to policy when warranted.Thank you to Chris for helping us out and to Famous Footwear for allowing their managers to make real time decisions to accommodate their customers.Thank you!”
11AM - 7PM
549 S Chillicothe Rd, Aurora
Shoe Stores
“This is one of my absolute favorite stores to visit. Every time I go there, I am always greeted with smiles and treated like the most important person in the world. They helped me find a pair of shoes that were exactly what I needed, and I ended up finishing my first marathon in them! Fantastic store, fantastic staff, ands amazing product!”
“DAVID IS THE BEST EMPLOYEE GREAT SERVICE GO TO DAVID !!!!!! Man is really taking the time out and throughly helping me if you want to be spoken to correctly and be understood go to David”
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“I went in to get a pair of work boots trying to get a good pair that were comfortable to walk in and functional for work. They were very helpful and informative in helping me decide on what pair of boots would be good for the work I do. I won't go anywhere else.”