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“Great experience at this Verizon store. The staff was friendly, professional, and very helpful. They answered all my questions and made the process quick and easy. Highly recommend!”
“10/10 experience all around! My go to phone repair and accessory store. The owner and staff are amazing! I will not go anywhere else besides here! I come here at least a few times a month to get new screen protectors and cases because they are the most reasonably priced out of any phone store I’ve been to! At&T tried charging me 60+ for a case I found for $15 over here! I won’t go anywhere else!”
“Last speing came in to repair me my power input port not staying in and falling out on my samsung S21+. Service was excellent and done correctly. They even dropped the price on the repair. CUDOS to everyone there. If I need cell phone service I know where to go. Thanks.”
“Corey helped me get a new phone in the midst of last months snowstorm, and he was awesome. Huge help, and super friendly! He got me set up with everything I needed for the new phone. We have another upgrade needed in the household, so we’ll definitely be back for Coreys helps, he is the best!!”
“The charging port on my iPhone 13 Pro Max somehow got broken. I called for a quote and availability, CB, quoted me $80 and was able to provide service right away. It took about 2 hrs. Quick & easy! Thank you ?”
“I had an excellent experience at the Verizon store. From the moment I walked in, I was greeted right away and helped immediately, which I really appreciated.
The representative who assisted me was Aaron. He was incredibly knowledgeable and took the time to walk me through every option I had available. He made sure I clearly understood everything and helped me find the best deals for my situation. He truly went above and beyond, even helping me bundle my internet and phone in a way that will save me over $200 on my monthly bills!!!
He was patient, kind, and very easy to work with throughout the entire process. At one point, other customers came in and he briefly assisted them as well, but he handled it in a way that never made me feel ignored or overlooked, which I really appreciated.
Overall, this was one of the best customer service experiences I’ve had. I’m very grateful for his help and would absolutely recommend this location!”
“This Verizon store is hands down the best, and the staff is 100% the reason why. My first visit was with Rachel, and I wasn’t the only customer in the store calling out her exceptional service. She made everything simple, clear, and completely stress free, and handled my phone transfer perfectly.
When I came back the next day to trade in my phone, I met Vino and Theresa, and they were just as awesome! Vino walked me through the trade in process and made me feel totally confident, while Theresa was chatting with both of us and keeping the energy fun and welcoming even while helping another customer. The vibes in this store are unmatched: chill, professional, and genuinely friendly.
If you need anything Verizon related, I can’t recommend this location enough. Ask for Rachel, Vino, or Theresa! All three were incredible and absolutely deserve recognition and a raise!!”
“I recommend everybody who needs their phone to be fixed or to get a new phone to come to City cell I ran my phone over and they were able to put it back together for me and give me together without losing any information highly thankful”
“After getting the run around from another location. Deborah at West Ridgewood location was extremely professional and competent. It's refreshing to encounter someone who likes their job and does it well.
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“I went to the store to confirm what I received in an email from Verizon. It was confirmed that the deal I thought was too good was correct. I ended up revising my plan and updating all phones. Very pleasantly handled.”
“I walked into the Westlake AT&T store and was greeted by Shawn. Turned out Shawn was the manager of the store and a fine gentleman and very competent and knowledgeable about all products. I wound up upgrading my phone and obtaining a new Apple Watch. Shawn took care of the whole process with ease and in approximately an hour and a half had everything transferred and set up without any issues. I highly recommend anyone looking for AT&T service or products to use this Westlake store. I have been in other ATT stores and they do not compare to the service or attention given at this location.”
“My mom and went into the store with a complicated problem and Ashley helped us so well. She knew exactly how to help. She was professional, very kind, knowledgeable and had a smile the whole time. Ashley made everything feel easy and seamless. She rocks!!!”
“Saturday 7-12 at around 1.30 I needed a phone because my phone was cracked and damaged. The gentleman (I think his name was Raffi) who helped me was very polite patient and very professional. He helped me pick a good phone and get set up. I would definitely recommend this place especially for the service.”
“My experience with Alyssa at Verizon was very good! She was professional! Knowledgeable! Helpful! And answered my questions. It was a
Pleasure to work with her.”
“I want to thank Abe again for the service I got today. I wasn't sure if I was going to buy today, I did not have a lot of time, but wanted to stop to check out prices. Punched out of work at 4pm, pulled into my driveway by 5:07pm! In between he explained all my options, the phones I was interested in and transferred my contacts and photos. Quick and painless! Spent less than I thought I would have to as well. Thanks ✌️”
“Wonderful service. I switched from android to iPhone. And the guy teached me so well. I appreciate all the help and got iPhone at such an affordable price. Would suggest to everyone.”
“This cricket store on pearl rd is the best! My grandfather went to the store in maple hts Ohio and a lady sold my grandfather a 600 dollar phone, change his iCloud password to what she wanted and my grandfather got locked out his phone! So I came to the cricket store on pearl rd and the nice lady Larene helped us out! She was very understanding and she is in the process of helping us fix another store mistake! Go see Larene! She is the best on Parma and pearl”
“Nathan's customer service was TOP NOTCH!! ??????
He was EXTREMELY knowledgeable and patient. He was very helpful and attentive to all my service needs. Nathan is a wonderful representation of what excellent customer service should be ALWAYS!! He is definitely one of the reasons why I will continue my business with AT&T!! ?
AT&T Store 7470 Brookpark”
“Im happy I decided to go to Cricket to get new phones and service. Rae wasted no time in making sure he sent me out the door with phones and service and made accommodations based off my situation. He was very pleasant and professional and efficient. I definitely recommend going there. Thanks Rae!!”
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“My husband and I had been instructed to report to the nearest AT@T Corporate store, which for us, was the Strongsville location, to resolve an issue.
We returned two cellphones, which were never activated and received an email stating we owed $700+ and when we called Customer Service we were notified they could not assist and stated we need to seek assistance at a corporate store location.
We arrived at the Strongsville location late this morning and sat down with Cristaly Martinez, Strongsville site Store Manager. We explained the backstory and timeline to Ms. Martinez who listened patiently and was diligent gathering information. Her professionalism is truly a credit to AT@T. She handled our concerns in a positive manner and successfully resolved our issue, which was a bit complex due to an error by the AT&T device return location in Dallas, TX which resulted in an erroroneous billing.
We would like to sincerely thank Ms. Martinez for her outstanding customer service. It is because of this positive experience and successful resolution facilitated by Ms. Martinez that we continue to remain AT&T customers (recently switched from Verizon, after 21 years, in December 2025).”