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“I had a bunch of Amazon returns to make. Zai and Gwen were so friendly and so helpful! It was near the end of the day and they still treated me kindly. I’ll go out of my way to come to this location!”
“I had a great experience picking up.
Cortney was very pleasant and helpful. It was a nice treat to deal with a customer service representative who actually likes their job.
Regards , R.G.Armbruster”
“Had a truck rejected at GM due to trailer was too old. Send my driver to ADC & have the best experience in cross docking. Very fast with reasonable rate. Thank you for the service!”
“I always make a point to visit the UPS store in North Royalton because of the exceptional service provided by the staff. There is one young gentleman in particular who stands out for his kindness and welcoming demeanor. He always greets everyone with a smile and takes the time to ask how they are doing. It's a pleasure to interact with him each time, even when the store is busy. Such exceptional service is rare to come by these days.”
“Just dropped off packages here and Riley was amazing, he was a huge help and so ever pleasant! He was helping a customer when we walked in and he was so nice and helpful and when we stepped up for our turn he was so pleasant and above and beyond helpful for our return! We thank him so much!”
“Everything today is either picked up and Bought and already included shipping.UPS store is good for a residential package or a last minute rush to a customer. Packaging is very expensive but that is the nature of the service. I found my experience was prompt and courteous. I always enjoy a suggestion about how I can do things better or a did you know fact! I have been in sales a longgg time and today we can’t assume anything because we don’t know everything.”
“Trusted supplier - we ordered packaging for our product but had quality issues; M-line replaced the entire shipment, exceeding my expectations. things happened , and I hope that many businesses will provide such good and fair service -”
“I can’t say enough great things about this UPS Store (Fairview Park on Lorain Road)! There’s a newspaper trend going around where people use personalized designs in photoshoots for birthdays, anniversaries, or big announcements. I wanted to do something special for my 30th birthday photoshoot in Brazil—but I didn’t just want a front and back like most people. I designed a full “newspaper” with a custom front and back, plus two “inside” pages as a heartfelt thank you to my family.
I came to this store hoping they could bring my vision to life, and they exceeded every expectation. I explained what I needed and why it was important to me, and they jumped right in to help. They walked me through everything—from helping me choose matte over gloss to avoid camera glare, to printing on durable material that could survive my suitcase. It came out exactly how I envisioned, folded perfectly like a real newspaper, and all for under $20!
I’ve been to this location before for passport photos, shipping, and more, and the service is always top tier. But this time they helped turn a dream into reality. Thank you to the entire team for being kind, patient, and genuinely helpful. You made my 30th birthday celebration everything I hoped it would be!”
“These dear dear guys are the very BEST ! SUPER : we have been going through them for decades shipping to our beloved Ukraine …! Love and miss you Roman and Marco … my only regret is I no longer live in the area ….!”
“Excellent service from our drivers today! They were courteous, admitted to forgetting a part and were willing to go the extra mile to deliver it after hours. Thankfully that was not necessary as it was later found in one of the boxes :) Everything went nice and smoothly and I am very happy with my experience. Thank you Q & Company :)”
“I stopped by a few weeks ago to pick up some speakers that were to be delivered to my house....based on other experiences with other companies I expected problems.....everyone was very nice, from the person who answered the phone and set up the pick up to the guy who brought it out and was nice enough to help us load the car. I was pretty impressed with everyone I dealt with.”
“The team at this store was tremendously helpful to me & the company that I work for. Highly recommended. They were quick, professional & friendly when assisting me with my shipping dilema!”
“I had a great experience at this store today thanks to Kathie! I stopped in to print a few things for an upcoming trip, and she was incredibly helpful and knowledgeable. She made the whole process quick and easy, even offering suggestions to make sure everything printed perfectly. It was such a relief to have someone so kind and capable assisting me when I was in a bit of a time crunch. Thanks again, Kathie!”
“I went in for notery services . I had signed the paper before I went so he told me he couldn’t do it. I had another paper at home got it and went back. He served me right away and notarized the paper with no problem. I will use their services again and I will tell my friends about it.”
“Had a package that was sent incorrectly the post office was on it the moment I sent a request for a case. With in a day my package is rerouted and coming to me. They even called to tell me. I love my local post office and the people there. Keep up the awesome Job. I appreciate all you do especially being short handed you all rock”
“The young lady that was working behind the counter yesterday around six 7 PM was extremely helpful. First time ever I’ve had anyone behind a FedEx counter be so helpful. Usually it’s quite the opposite.THANK YOU ! Who ever you are, I should have asked for her name.”
8:30AM - 8:15PM
6955 Engle Rd, Middleburg Heights
Shipping Centers
“Jeffrey from this location was amazing when I came it helping me resolve my issues with shipping my items back to a manufacturer. If he is on sight you’ll be well taken care of.”
“Same day that was a decent size, later in the day and they got it done before they closed because I needed it the next morning. Tiara was so nice and sweet at pick up. Professionalism on the phone. I appreciate ya!”
8AM - 6:30PM
3660 Center Rd, Brunswick
Shipping Centers
“They make returning online purchases very easy. The staff are always kind and patient with me, especially in recent years when I've been partially disabled. I am very very very happy they are located here where I live in Brunswick, Ohio.”
“It's is new building near the airport and they are friendly people but it's appointment only and you can come here overnight no problem they don't have gate and no rest room for truckers , couple hours unloading very fast.”
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“This place is very good if every receiver is like this truck should be very easy job. My appointment was 8am nock my door about 5:50am and I was out about 6:20am I like that overnight parking too I didn’t see restrooms plus I didn’t even look”