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“I shopped around, Extra Space is the perfect ? fit for my family's needs. Emily was fast and efficient, juggling many people's needs and remained cool under pressure. The process was simple and her flexibility is greatly appreciated ?”
“Just went over to compass storage to take a look and it’s the most organized clean facility I’ve been in. It’s so easy to use the people here are amazing and they got me in and out in literally minutes so this was a very very refreshing experience compared to all the other storage places I’ve been to.”
“For Paul
Had a great experience at Extra Space Storage thanks to Paul! He was extremely helpful, professional, and genuinely kind throughout the entire process. He took the time to answer all my questions, made everything easy, and went above and beyond to assist me. Great customer service like this is hard to find these days. Highly recommend this location!”
“The employees I talked to were very kind and helpful. I left my belongings there for a few months and nothing was damaged or stolen. Compared to other storage companies in the area their prices were better.”
“Best moving service around.
So great, I have been and will continue to be a repeat customer.
Friendly, prompt, professional, and swift but careful.
If I ever have to move again, they will be my only call.”
“Tom behind the desk at the Willoughby Ohio location demonstrated how renting a unit works. He communicated very effectively to help me understand the price points and using the space. Very helpful and sightful. I rate this a high recommendation for a place to do self storage.”
“Amy is the best! Very knowledgeable and made the experience quick and easy!
I encourage anyone with storage needs to confidently choose the Eastlake Store!
Jillian”
9:30AM - 5:30PM
11695 Chillicothe Rd, Chesterland
Self Storage
“The man I spoke with on the phone was sooo helpful. I paid online after ordering my unit and he called me within a few minutes to let me know the ins and outs. Also, he helped tie up any loose ends with the paperwork the online registration missed. I think this was my best experience ever renting a unit. Highly recommend.”
“Heidi was very helpful in getting us moved in to our unit. She was very patient in providing me instructions on how to open and lock the unit.
The area is very clean.”
“Amanda was exceptionally helpful to my mother during this difficult move she was caring and went above and beyond to make sure on the storage end everything went smoothly even giving her another unit after the one originally assigned wasnt empty she made sure she got a clean and accessible unit I would recommend this storage facility to family and friends”
“Porsche was extremely helpful today with my Situation where I could not get a hold of the manager of the location I was at and she offered to drive over from the location she was at. She ended up not needing to but she helped me over the phone and definitely went above and beyond!”
“I love this place. The staff members are competent and helpful and genuinely cool people. The environment is climate controlled, as advertised. Because it is in what (I believe) used to be a shopping mall, it has a cool, abandoned warehouse vibe. Dunno if that is everyone's cuppa tea, but I'm a fan.”
“Heath! Heath! Heath! He was amazing! Explained everything in great detail, encouraged me to embrace new technology that will make my life easier as a Senior ? He was very patient and kind. He even came to assist me at the unit (after closing) when I was experiencing difficulties. I'm so grateful!”
“Mike was easy to deal with quick efficient keep in mind i am a storage unit buyer he was my 3rd stop this week and was the 2nd best that i had the pleasure of dealing with will definitely look for more units from his facility”
“I called to get my storage after 6 and was told by the lady that I had to be out the gate by 10pm or call the police to get out. So, now I’m rushing and didn’t get everything unloaded. I came by at 9am to finish so I could drop the truck off. Got there before they opened at 10am because I needed a lock for my unit. Tricia was at the deck and let me in before the opening time. She listened to my story about the night before and informed me that I could have left after 10 to get out. She also gave me the lockers for free because of the bad information the lady told me on the phone the night before. I would like to thank Tricia again for how helpful and understanding she was with me. So she let me in early, gave me the right information and gave me my lock for free. Tricia is the best.”
“Heath provided outstanding customer service from start to finish. He was friendly, professional, and very helpful throughout the entire process. He took the time to answer all of my questions, explained everything clearly, and made sure I found the right storage solution for my needs. It's refreshing to work with someone who genuinely cares about helping customers. I highly recommend Heath and the team at Extra Space Storage. Thank you for making the experience easy and stress-free!”
“Michael and Kathleen were EXTREMELY helpful with my storage needs. Kathleen even ran to another building to get carts to help me with my move. I ? this place. I wish I had found it sooner”
“This self storage location is fantastic. We used it last year when visiting Ohio, and will continue to use every year when we visit. Casey the property manager is great!”
“I had a great experience at this storage facility. The property was clean, secure, and well-maintained. Alexus was especially helpful throughout the entire process. She was friendly, knowledgeable, and took the time to answer all of my questions, making everything quick and stress-free. Excellent customer service like hers makes a big difference. I highly recommend this facility to anyone looking for a reliable storage solution. Thank you, Alexus, for your outstanding assistance!”
“The office manager Pam is incredible.Everything is well explained. Pam goes over and above to make sure you are comfortable with everything going on.
The units are clean and temperature controlled.
Fortunate to have such a great place close to home for storage.”
“Good place for the price. Just recently updated parking lot from stone to chipseal or low grade asphalt. No more dusty foot prints in my vehicles. That made me very happy. Customer service had always been excellent, although I haven't had to contact them very often in the two years I have been there.”
“As a Commercial Property Manager I have used a number of different facilities for storage purposes. Quay was not only professional, he took the time to understand what was needed and he was effective and efficient in meeting our expectations. We will definitely be a returning customer and will refer our colleagues. Thank you Quay for your assistance and guidance, much appreciated and valued.”
“They were awesome really. My mom had pneumonia and they were able to work around her. They put her bed in last so it was the first thing out of the truck. My mom was able to get into bed quickly and with no problems. We are truly thankful for Sparks!”
“Marsha was very welcoming when I enter the location, she was very professional and on point with every question I asked... we definitely need more Marsha's in our society and work space.”
“Although, I’ve never used their trucking services, (and from what I’m reading they’re pretty solid! Not that I doubted that anyway haha) I do go to this location for their Amazon pickup! So convenient and the staff is always super friendly! Not sure what the guys name is who sits at the front (and always unlocks the door for me) but thanks so much for always showing such good customer service, man! Much appreciated! I’m sure I’ll be back soon haha”
“My wife and I have had our storage unit here for a couple years and never had any issues, the stuff here is always friendly, the storage units are vary Secure we have never been worried about any issues, jay will really work with you on things, its is a good place to store your belongings would highly recommend”
7:00 AM - 6:00 PM
19620 Nottingham Rd, Cleveland
Self Storage
“Had a great moving experience with Sparks recently. Called about a month in advance to get a quote and moving date. They were definitely the most affordable. I was a little worried because sometimes you get what you pay for but this wasn't the case. There was concern about the moving date getting pushed back, but they were understanding and reassured me that they would work it out. Fortunately that didn't happen so they showed up right on time on moving day. They got straight to work and only stopped when there was heavy rain. We were out of the first house by 12:30pm and into the next house by 3:00pm. It was much quicker than I anticipated. All of the movers were friendly. Whatever they took apart, they put back together. We didn't have any major dents or anything from the move to the best of my knowledge. Some of my furniture had some small scuffs but I didn't make a big deal about wrapping it up. I have two boys - nothing in my house is that sacred. Overall, they were efficient, friendly, and got the job done so we didn't have to break our backs doing it all ourselves.”
“God Bless this business! 5 Star facility with great service and very clean. They will go out of their way to accommodate you, and for this I am well pleased! HIGHLY recommended!”
“I booked my unit online and they put me at one that was way out of the way but Jeff and Tammy took care of me and got me 11 minutes from my house great job to you both thank you”
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“Staff was amazing went above and beyond to help me. Great communications. Renee Helped with whatever questions I may have had. She very honest hard working. Great customer service and pleasant to do business with.”